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David's Bridal Edmonton AB
- Retail
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Even though the store had my dress section my dresses were not pulled before hand and was told some of them were not in the store but somehow were found later in the appointment. My stylist had two brides to serve at the same time which did not work well for me at all. The stylist was so focused on the other bride she gave me only the very minimum of service. I had to take the gowns out of the bag myself. many times I was waiting for the stylist to come back to do up my gown and if it was a corset back it was not done up ful... read more
Business response:
Hello Erin, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn Jessica H.). Best wishes,BrittianyD.
Our appointment was a disaster from the get go. The consultant didn't introduce herself, didn't ask about budget. 1 consultant for 2 brides! Not personal service, Consultant had no idea what she was doing she measured the bride wrong , didn't know the stock in the store! She just handed the gowns to the bride for her to open and take it off the hanger, no assistance to put on the gowns. She even gave gowns she brought for our bride to the other bride! When we said that those dresses were for our bride the consultant was ... read more
Business response:
Hello Cheryl, we are sorry that you did not receive more assistance. We want our consultants to be providing insightful product knowledge and great service to our guests from beginning to end. We will work with our team to improve moving forward. Best Wishes, BrittianyD.
we had no help at all she got our dressers we picked out and that was it all where way to big had no pins to hold them together no one there to assist the bride to be if you want a very low price dressers yes not bad looking dresses but do not expect help on trying them on
Business response:
Hello Regina, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I would not reccomend davids bridal. While their prices are decent I have never experienced such a poorly run business. First the lady that did my first fitting measured me wrong, kept bringing me items I said I wasn’t interested in and overall made me uncomfortable. The second time i was in the store I asked for a different sales person, she was great; however, THEY ORDERED THE WRONG DRESS! I also ordered a shirt for my dad from them in which they forgot to send the order through. After having a phone call battle with them... read more
When I had my fitting my consultant double booked and made me feel like she had no time for me or my bridesmaids. On top of that she was rude and made it very obvious she was only interested in the commission and went to the groups where she thought she would earn the most money and completely ignored us.. the ones with the appointment. My bridesmaids , mother of the bride and I ended up looking through the racks and finding our dresses on our own (8 dresses total). When I bought the dress I had my fitting done to prepare fo... read more
Business response:
Hello Becky, we are so sorry to hear that our alterations team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Terrible customer service. I really wanted to love it in spite of being warned away by so many others and reading awful horror stories about this location. I actually went back 3 times. The third trip wasn’t as bad but all three appointments were a nightmare. Initially I was told they didn’t have any lace dresses (I found a bunch on my own) then was told that a bridal size 16 is “really hard to find” (big fat lie and the comment was made while eyeing me rudely head to toe). The consultant barely spent any time with us at all... read more
Business response:
Hello Robyn, we can?t apologize enough for your recent experience. Shopping for a bridal gown is such a special moment and we?re disappointed that your visit fell short of your expectations. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Awful experience from the start. Avoid the place. The only good thing about DB is the prices are decent for bridesmaid dresses. We arrived to our appointment and it was a zoo inside. Packed with people. We were told to wander and start picking dresses and our consultant Hannah would be with us shortly. We started looking and picked a couple dresses, and aft and about 15 mins into the appointment she finally came to us. She then ushered us to our designated change room where there was literally no room for us to sit/wait an... read more
Business response:
Hello Chrissy, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jill K.- 403). Best wishes, Jessica H.
I went bridal shopping here last Saturday and it was an absolutely terrible experience. The lady that was supposed to be helping us out was no help at all. Once she showed us where to look she took off not asking me anything about what I was looking for. We had a very hard time trying to find the type of dress I was looking for and instantly felt overwhelmed. She was MIA almost the whole appointment and my mother in law had to do almost all of my dress up and hold them in the back so i could get a bit of a feel for them. One... read more
Business response:
Hello Rachel, We are so sorry to hear that you feel this way, and would love the chance to ensure you are celebrated as you deserve. We take all of our customers' feedback very seriously and want you to know that we will be working with our management team to make sure improvements are made. If you would like to contact us at dbcares@dbi.com (Attn: Store Location/City) we would be honored to speak with you further. Humbly Yours, Jill K.
HORRIBLE CUSTOMER SERVICE !! I am a bride getting married in October and my bridesmaids are in the process of ordering dresses through David's bridal. My sister found a dress but only a store in Canada (Edmonton) had her size. So we TRIPLE checked both with the store in Canada and again with the store in Novi that if needed we could exchange it for a different dress in the US. Time comes, we call AGAIN this morning and the Novi store AGAIN said this was possible. So we drove all the way there only for them to tell us Karen w... read more
Business response:
Hello Christa, we apologize for any inconvenience that this has caused you. We would like to explore this matter further for you. Should you wish to further discuss this matter, please contact us at: dbcares@dbi.com (Subject: Attn: Jill K. ? (Insert City/Store Location)). Thank you, Christine G.
Frequently asked questions about David's Bridal Edmonton AB
How is David's Bridal Edmonton AB rated?
David's Bridal Edmonton AB has a 4.4 star rating with 3,805 reviews.
When is David's Bridal Edmonton AB open?
David's Bridal Edmonton AB is closed now. It will open tomorrow at 9:00 a.m.