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David's Bridal Edmonton AB
- Retail
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Our bridesmaid appointment was awful! Rushed, a zoo in the store, our attendant wasn’t very helpful! We were not told that the sale on dresses was ending so when we called back to order the prices had gone up! Not a great experience.
Business response:
Hello Chariti, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time that they deserve. We want to thank you for taking the time to provide us with this feedback. It allows us to re-evaluate current procedures so that we can make the proper adjustments to ensure better customer service for the future. DBI
RecommendedWe were in for a Bride and Bridal Party Oct 3. Jody went over and above, she made everyone smile and went out of her way to give our group an incredible experience!
Business response:
Hello Tricia, thank you so much for sharing. We are excited to hear Jody was able to make your visit a special one. Thank you, DBI.
On Sept 12, 2020, amidst covid-19 restrictions and an Edmonton city bylaw to wear masks, I went wedding dress shopping with my best friend and her daughter, the bride-to-be. We live out of town, and drove 4 hours for this event. After wearing a mask in 3 other public locations without incident, we arrived at David's Bridal in our masks. My friend, a lady in her 40s with many health issues, was scolded twice for not having her mask fully covering her nose while in David's Bridal. She attempted to comply, but was finding her h... read more
Business response:
Hi Crystal, thank you so much for bringing your concerns to our attention. Our company has made a few changes to our store practices to ensure the safety of both our guest and employees due to the current health concerns worldwide. However, we are sorry for the manner in which this message was delivered by staff. We understand that these current policies may not be ideal, however ensuring our customer safety is most important to David Bridal. Should you or your friend require a medical exemption, we suggest contacting your l... read more
I have chosen two prom dresses for my Granddaughters’ Grad Proms and now a Wedding Dress for my Daughter. Each experience was awesome due to the great sales ladies!!!
Business response:
Hello Bobbi, thank you so much for sharing. We are excited to hear our team was able to make your granddaughters experience special. Thank you, DBI.
I’ve had brain tumours that were more fun than trying to shop at David’s bridal and being turned away even though the store capacity was 30 and we were the only ones in there. No joke, this operation is though.
Cant get ahold of the store, cant get ahold of head office, my dress was supposed to be here by now and theres no way to get an answer on where its at. The others vridemaids who ordered their dresses not even a month ago already have theres. 10/10 do not recommend.
Business response:
Hello Kassidy. We are sorry to hear about your experience and would like to apologize. We would like to help find a resolution and invite you to email us at DBcares@dbi.com (Attn.Steven E) so that we can do so. Thank you, Steven E.
How do I get my dress that’s currently getting alterations done on it with the store closed
wouldn’t recommend because there was 5 girls trying on dresses and only got one change room with only 90minutes. Was very very crowded and outfitting girl was very pushy to say the least but this is not all we got our dresses with 5 minutes to spare. We got to the counter to pay for our dresses to find out that the dress we want don’t come in our sizes... this is was really frustrating with no time to try on more. All the cashier said was I’m sorry. The dress was only 50$ which was suiting our price range. But with that dres... read more
Business response:
Hello Cassandra. Words cannot express how sorry we are about your recent visit. On behalf of David’s Bridal please accept our most sincere apology. Our goal is to make sure every guest leaves well taken care of, and it does not sound like we lived up to that standard. We will be sure to share your feedback with our team. This will help us make sure we are providing our guest with insightful product information. Please reach out to us at dbcares@dbi.com, if you need assistance in the future. Thank you, Steven E
Spent quite a bit of time there today ... we managed to pick out four bridesmaid dresses and asked repeatedly if they would be ready by June told yes. Then waited forever at the till while she tried to navigate the computer, dumped us on another employee so got to wait at the back of another line for some amount of time, only to make it up to the till again to be told that 3 of the 4 dresses wouldn’t be ready. The employee helping us from the start seemed soooo overwhelmed and flustered (felt bad for her) not sure why manage... read more
Business response:
Hello Nicole, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We are sorry to hear that your stylist wasn't as helpful as you would have imagined. We are sorry to hear that 3 of the dresses you selected would not be available in time. We would love to help you find similar options or check different locations for the styles. If you need more assistance, please email us at dbcares@dbi.com. Best wishes, DBI.
Frequently asked questions about David's Bridal Edmonton AB
How is David's Bridal Edmonton AB rated?
David's Bridal Edmonton AB has a 4.4 star rating with 3,805 reviews.
When is David's Bridal Edmonton AB open?
David's Bridal Edmonton AB is closed now. It will open tomorrow at 9:00 a.m.