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David's Bridal Edmonton AB
- Retail
- Edmonton, AB
About this business
Location details
10185 13 Ave NW, Edmonton, AB, T6N 0B6, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
I'm going to start off this review by saying how disappointed and disgusted I am with the service I was given at the Edmonton location bridal shop. I live 4 hours away and made the travel to come for my appointment and it was one of the worst experiences I have ever had. I arrived and my consultant was 20 minutes late to help me, which I wasn't even upset about because I understand that happens at times. When she comes to me, she says in the most monotone unimpressed voice "so your getting married. Congratulations." And star... read more
Business response:
Hello Nicole. We are so sorry for the experience you encountered during your first shopping experience with our Edmonton location. We would love the chance to celebrate this once in a lifetime experience with you. The information you provided has been forwarded to our store operations team, to ensure additional coaching is provided to the appropriate associates. If we can assist you further, please feel free to contact us at dbcares@dbi.com, (Attn: Jill K. - Edmonton location). Warmest Regards, Jill K.
I had booked an appointment for 1230 for my 5 bridesmaids. We didn’t get into the single room until 1245. They told me there would be two rooms. We got the second room at 1315. And were told at 1320 we had 10 more minutes to try on dresses. They were pushy and the only thing that made it a good experience was that I was with the most easy going group of girls. There were pubes in the sink in the female washroom and bugs squished on the wall. The only reason we got dresses here was the price tag. Hopefully they show up to be ... read more
Business response:
Hello Brenda, thank you for sharing your feedback. We would like to apologize that you are not 100% pleased with our store. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
Was quite the disappointing experience for me. I booked an appointment for my bridesmaids 4 weeks in advance, when we got there they were grossly overbooked and we had to wait 20 minutes after our appointment time for our consultant to show up. Then the change room area was packed and hardly enough room to stand, let alone try to have 4 bridesmaids try on dresses. Our consultant was also shared by a bride, so forgot about my bridesmaids throughout most of the appointment and we had to find our own sizes. We came from out of ... read more
Business response:
Hello Kelly. We would like to apologize that on your visit you did not receive more attention from your consultant. While our stylists are asked to assist more than one guest on busier days, we would never want our guests to not receive the focus and assistance that they deserve. We appreciate your feedback on this matter and will share it with our management team. Best wishes, Ellice J.
I bought my dress in spite of my consultant who after I specifically asked not to tell me my size - decided to tell me what she thinks my bra size was after I already decided on my dress. Let's just say she said my band size was 42 - my band size was actually 36 (and yes that's without any back rolls and fitting perfectly). She had no idea how to do bra sizing and she shouldn't even pretend to be knowledgeable about it.
Business response:
Hello Victoria, thank you for taking the time to provide us with your feedback. Your response will be used in training and coaching to ensure we do not fall short of exceptional service in the future. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. Jill K City/Store Location) Thank you. Jill K
I can't speak on bridal gowns, but my experience with bridesmaid dresses here was very poor. We found the consultant very condescending and reluctant to help us discuss alterations. She even suggested to one of the girls to wear a bikini top under the dress for more support because they can't put cups in? She also repeatedly brought dresses 3 sizes too small that we couldn't even fit into, one after another, after another despite having measured us-it was almost tortuous. Will not be recommending to others, which is too bad ... read more
Business response:
Hello Julie, We are so sorry for the experience you encountered with your alterations appointment with us. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- Store 403) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
This was my second time. First was better. She wasn't super helpful and I had to go looking for her twice for help.
Business response:
Hello Robin, We are terribly sorry to fall short in providing you with a full five star experience with our Edmonton location. We would love the chance to improve future visits with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Jill K.- 403) we would be honored to speak with you further regarding this matter. Humbly Yours, Jill K.
I am not impressed with my experience At davids bridal. I purchased my bridesmaid dress which was fine. I had to get alterations done which I expected, however it cost me over 100$ to do two things. They did not tell me it would cost this much up front. Anyway I ended up paying it and came back for my second fitting. I, along with the bride and other bridesmaids rushed from work to be on time and they double booked themselves, making our appointment 1.5 hours late without anyone speaking to us or anything, once in the fittin... read more
Business response:
Hello Becky, We are terribly sorry for the confusion on our part, and would love the chance to improve your overall experience with David's Bridal. If you would like to provide us additional contact information, at dbcares@dbi.com (Attn: Jill K.- 403) we would be honored to speak with you further. Humbly yours, Jill K.
Okay so I've had the pleasure to visit this location two times to find the dress for my big day! The first time I went there, the service was fantastic! However, I went on a Saturday in January (the sales ladies did warn me that weekends in January are crazy) , and I didn't listen. It was crowded over whelmed, associates were double booked, and unable to give any bride the experience they truly deserve. And so with all the chaos I grabbed a dress I liked for the three she brought me . Just so I could get out of there. Ne... read more
Business response:
Hi Ashley, It's a pleasure to hear from you and know that Liz was able to make your dreams come true! We are so happy to know that we were able to make sure you have the perfect dress for your special day! It's rewarding to know that you and your girls were provided exceptional service during your second visit with us! Thank you so much for sharing your remarkable feedback for our Edmonton location! Congratulations on finding your dream dress and most of your girls dresses! Best Wishes, Jill K
Frequently asked questions about David's Bridal Edmonton AB
How is David's Bridal Edmonton AB rated?
David's Bridal Edmonton AB has a 4.4 star rating with 3,805 reviews.
When is David's Bridal Edmonton AB open?
David's Bridal Edmonton AB is closed now. It will open tomorrow at 9:00 a.m.