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David's Bridal Orland Park IL
- Bridal
- Orland Park, IL
About this business
Location details
Park Pointe Plaza, 14916 LaGrange Road, Orland Park, IL, 60462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
My friends and I walked in today to try on bridesmaid dresses. Since we did not have an appointment, we were told that only one of us (we were a party of 5) could dry on dresses in one fitting room. When asked why, we were told that there were 2 bridal parties on their way for a 6PM appointment (it was currently 5:28PM). Our bride was also approached by the store manager & asked why were we looking for dresses when the wedding was so far in advance (September 2019, today is December 28, 2018). We complied and finished by 6:1... read more
Business response:
Hello Keenisha, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
The dress selection for bridesmaids is pretty extensive which is great. We arrived 10 minutes early for our appointment, and were told our stylist would be with us shortly. We started looking at the dresses, but were encouraged to wait for our stylist. We weren’t greeted until almost 30 minutes after our appointment was scheduled to start. She then told us to pick our top 3, and then started our dressing rooms. We spend a majority of our appointment waiting to see if she could pick us other dresses, because when we went to g... read more
Business response:
Hello Allison, we would like to take the time to apologize for the lack of service you received on your recent visit to our store. Our number one focus is our guests, and we apologize if this is not what you experienced during your visit. We appreciate you bringing this to our attention, and we will be sure to let our management team know so that we can re-evaluate our current staff capacity. Thank you, Steven E.
Very unprofessional service.
Business response:
Hello Kels, thank you for your feedback. We apologize for the less than satisfactory service. We will be sure to pass along your concerns. Thank you, Steven E
Absolutely horrible customer service at the Orland Park location! They ordered me the wrong bridesmaid dress!! Even through I had the right one on, gave the girl the dress to get the information and the color, they still ORDERED THE WRONG DRESS (they did get the color right though🤔). I ordered it to come straight to my house so I didn’t have to go back in there, of course now I had to. I get there, the only apology I got for my hassle was from the girl at the front door, NOT the TWO managers at the counter!!! Now, I ha... read more
Business response:
Hello Kim, we are so sorry to hear that you are disappointed with your visit with us. We cannot apologize enough to hear of your recent experience at our Orland Park location. We will be sure to share your feedback with our team to make sure this does not occur again. We would like to thank you for taking the time to provide us with your feedback. Your comments will help to grow as a company. Thank you, Steven E.
I went to Davids Bridal today because of the House of Brides shit show im currently in. I was so upset and stressed over a wedding dress (that should be the least of my worries) I walked into Davids bridal this morning and already felt instantly as ease.. Neva made sure I was in good hands, SUPER personable and even though she was running around the store with another bridal party she made sure she still gave me the attention i needed! She actually picked the dress I WALKED OUT OF THE STORE WITH!!!! I could not thank Neva an... read more
So I had an appointment at 5 pm for my bridesmaid fittings and we were running late due to traffic so I gave them a courtesy call to make sure it would still be ok to come and whoever I spoke with (unfortunately I didn’t get a name) told me it was fine and to just come at 5:30. Upon our arrival I was greeted with Danielle and she’s hostile because of my arrival time and tells me that I will only be meeting with my consultant for 1/2 hr, mind you- I called before 5 and they told me it was ok?? I was upset and explained to Da... read more
Business response:
Hello Ivana, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team.We would love to have you back to provide you with a much better experience. Thank you for taking the time to share your experience with us, Steven E.
Worst customer service ever. We had an appointment and our consultant barely greeted us and left us waiting for her to return. The bride then put back on her clothes and had to go find dresses herself. They overbook their appointments and offer horrible customer service. Once we found a dress the bride liked, we asked the consultant to check to make sure it would be in before the wedding. She disappeared and never returned. We met her at the register and she informed us they couldn't order it in time. Offered us off the rack... read more
Business response:
Hello Christina, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you. We will be sure to share your experience with our executive team. Thank you for taking the time to share your experience with us, Steven E.
I was at David's on Saturday searching for bridesmaids dresses (I am the Bride). I had 5 bridesmaids there to get their dresses (all choosing their own style in the color of my choice). When our consultant was available she was wonderful. Very accommodating for all of my guests and pulled all of the dresses they wished to try on. This was wonderful. My reason for knocking one star was that our consultant wasn't with us for a lot of the meeting. Upon checking in she was still with another Bride. Which I totally get - buying a... read more
I came to the store on a Monday looking for a dress and person who had wasn't very attentive, she kept disappearing have look her when I needed help. So initially, I was very disappointed with this location. But came back to pick up her dress and get alterations done....I had the pleasure of having Lisa help me and daughter. She was amazing, she helped find shoes to go with the dress, she was attentive and even when we went back to get the alterations...she checked on us make sure we were still fine. The lady who did the fi... read more
Frequently asked questions about David's Bridal Orland Park IL
How is David's Bridal Orland Park IL rated?
David's Bridal Orland Park IL has a 4.8 star rating with 6,347 reviews.
When is David's Bridal Orland Park IL open?
David's Bridal Orland Park IL is open now. It will close at 7:30 p.m.