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David's Bridal Orland Park IL
- Bridal
- Orland Park, IL
About this business
Location details
Park Pointe Plaza, 14916 LaGrange Road, Orland Park, IL, 60462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
So yesterday was my appointment with my three bridesmaids. The Consultant was ok. She wasn’t much help when it came to asking for advice on different dresses that flowed together for my different body type bridesmaids. I was doing all the work of zipping and clipping the dresses together because she kept disappearing. The front desk girl, Theresa, kept distracting the Consultant saying the next appointment is for a party of 8. Then I mentioned to her that I’m having doubts about my wedding gown because the original Consultan... read more
Business response:
Hello Belinda, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location... read more
If I could they wouldn’t even get one star. The woman that helped us would not let us go look around at the dresses. We had to go off their dress chart and pick two dresses. And the bride had to explain to the woman 3-4 times that we were picking out our own style(none of us will have the same dress). We felt extremely rushed. We had 1 hour for 4 girls. And only 2 dressing rooms. She finally got another dressing room but 2 of us had to try on dresses in one room. She didn’t seem to care weather we liked the dress or not. She... read more
Business response:
Hello Laura, we are sorry to hear that your experience with us fell short of your expectations and that our staff did not seem attentive. We would love for you to come back and visit us, perhaps at a different location, so that we can provide you with the time and attention that you deserve! Should you decide to schedule an appointment, or if you would like to provide us with any additional details about your experience, please send us an e-mail at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location))... read more
If you want people who care about your experience, if you don’t want to be lied to by the manager on duty, if you don’t want to have go through a hassle with corporate (who was perfectly nice and easy to deal with) to get a refund after this store messed up your order twice then DO NOT PURCHASE FROM THIS STORE.
Business response:
Hello Gini, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would like to explore this matter further for you. If you are interested, please contact us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Thank you, Christine G.
Horrible store! Very over crowded! I had purchased my wedding dress there 3 weeks ago along with the over priced slip. Turns out I found exact slip for only 29.00. They were asking 89.00 so when I got the email that the slip has arrived and ready to be picked up I went up there to just get the refund for the slip I nor longer needed. I was told no refunds. I'm like I was never told that I couldn't return anything. I dont even have the slip in hand you still have it. I asked to speak to a manager and she was the rudest person... read more
Business response:
Hello Christy, we apologize that you were not informed earlier about your merchandise being final sale. We want our customers to be well aware of our policies, and will make sure to bring this to the attention of management. Thank you, Christine G.�
UPDATE: I had to change this rating to a 1. One of my bridesmaid informed me that when she bought her dress not only was she charged twice which messed up her account. But the consultant who checked her out gave her MY DRESS INFO, SIZE, PRICE, STYLE , EVERYTHING on her receipt. Total breach of privacy. This is the worst experience for my entire wedding party. Shitty staff shitty service. The associate who helped me was excellent and she deserves a raise. However everything else was not. I had to share my associate with an... read more
Business response:
Hi Krystal, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting all parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. We would love for you to come back so that we can provide you with... read more
One star seems a little dramatic, but I certainly don’t feel like I was treated “fairly” either. As soon as I mentioned that I came in to see an advertised dress for $99 it was like my friend & I were invisible. That same $99 dress I was told on the phone three hours prior was IN STORE, it wasn’t. The sales gal assigned to me appeared very uninterested & I just thought she was having an off day & wasn’t going to let her put a damper on my first time trying on dresses. Until we chose 4 dresses to go into a fitting room did I... read more
It was okay for my first appointment. When I asked about layaway it wasn't explained to me but you better believe their in house financing program was! Had to go on the website and find the information myself. The manager was nice but I felt like it was disorganized and only got to try on 1 of the dresses I picked out from my favorites I saved in the app.
Business response:
Hello Jennifer, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. – (Insert City/Store Location)). We will be sure t... read more
I had scheduled both my bridesmaids and wedding dress try on with back to back appointments last month not realizing it was a sale going on. Luckily i already had my bridesmaids dress selected they only needed to fitted. When it came time for me to try on weddding dresses we almost left becaise i was so overwhelmed, and almost in tears. The manager had my consultant with 3 different groups and was barely with us. When we were finally with my consultant the manager tried to give her another group. When my bridesmaids spoke up... read more
Business response:
Hi Aimee, we are very sorry to hear that your trip to David?s Bridal was less than satisfactory. It is our mission to give our customers the ?once in a lifetime? experience that they deserve and we will use your feedback to ensure that we do not fall short of exceptional service in the future. If you would be willing to give us another chance or if you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). Best wishes, Christine G.
Please do not get your dress here! My dress broke on my wedding day and their customer service has done nothing but continue to put me through a stressful situation!!!! I reached out to them before my wedding and now after my wedding, after the dress broke on my wedding, after all the bad service.. They are offering to fix my dress and that's it. Why would I care to have my dress fixed at this point?! David's bridal is horrible!!
Business response:
Hello Nadia. We are deeply sorry to hear about the frustrations you've been having with our customer service team. We have attempted to reach out, however have missed you. Please let us know the best time and number to reach you at at Dbcares@dbi.com so that we can assist you further. Thank you, Ellice J.
Frequently asked questions about David's Bridal Orland Park IL
How is David's Bridal Orland Park IL rated?
David's Bridal Orland Park IL has a 4.8 star rating with 6,347 reviews.
When is David's Bridal Orland Park IL open?
David's Bridal Orland Park IL is open now. It will close at 7:30 p.m.