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David's Bridal Orland Park IL
- Bridal
- Orland Park, IL
About this business
Location details
Park Pointe Plaza, 14916 LaGrange Road, Orland Park, IL, 60462, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
This place is classic money talks. Our “stylist “ was extremely rude to the bride and bridal party. Telling one that “her friend needs to work on her budget” well what she didn’t know was her grandmother was paying for it and ended up picking something that was double what she told her. So then after she dumped us, we wanted to look at bridesmaids dresses. So I asked another girl if we could just take some off the rack to try on, this girl was very friendly, but then the “Stylist” calls her over and starts whispering in her... read more
Business response:
Hello Jody, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure to sh... read more
The only reason this review gets one star is because of the cleanup crew (actual polite employee) that came to help my fiancé and her bridesmaids try on dresses. After the first saleswoman spent hours pestering her into trying to buy more expensive dresses and not allowing her to try on dresses slightly out of budget (which they were in budget to begin with) and was overall just a terrible employee. At one point she had cornered her to tell her she works on commissions and needs to buy the dress today in order for her to mak... read more
Business response:
Hello Alex, we are deeply sorry that your recent experience with us was less than satisfactory. We at David's Bridal are committed to providing our customers with exceptional customer service. We hope that you will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com (Subject: Attn: Christine G. ? (Insert City/Store Location)). We will be sure to sh... read more
My bridal party and myself had a horrible time this past Sunday at Davids. I wound up leaving the building upset that a special day had been ruined and felt anything but special. While my party and I did arrive early for our fittings we were told this would not be a problem and would be helped shortly, not a problem, we spent time looking at dresses and having a fine time. Our consultant was new and obviously had not undergone any training at all, she was flustered through the bridesmaids fittings and took forever to pull dr... read more
PLEASE STAY AWAY FROM THIS LOCATION..... I dealt with a saleswoman name Michelle standing at the hostess stand. She seemed to be PLEASANT. But as soon as I turned my back to speak with a manager she talked about me in a very rude and unflattering way to another sales person in the store. I spoke with the Manger Angela. But she only made matters worse. I was left with no choice but to email the corporate office. Explaining my very unpleasant experience in the Orland Park location. What saddens me most of all is that t... read more
Even though I found my dress at David's if it wasn't for my daughter I would not if had any help at all. My appointment was as 12.00 and I had to wait. When they finally told the consultant I was there she said she was busy with someone else. I was put in the dressing room the consultant came in and told her what I was looking for. She seemed preoccupied. She left and again we waited. My daughter looked out of the dressing room after about 15 minutes and she was busy with the other party. She said Oh I'm going. We did the w... read more
Business response:
Hi Kathie, we sincerely apologize that your experience with us was less than satisfactory. We do schedule multiple appointments that may occur simultaneously however, your stylist should be assisting both parties as they may be assigned to more than one at a time. We are working with the store to construct a better means of assistance with our appointments as we want to make sure that each customer receives the designated time and attention that they deserve. Thank you, Ciara D.
I had a horrible experience at Davids Bridal where I ended up in tears in the store. I had my appointment for 11am. I got the email for confirmation and a reminder call the day before about my appointment. They also reminded me that it would be 60 minutes. We got there about 10 minutes early and waited for someone to help us. By the time some one cam to the front there were three groups waiting. I got though and was looking at dresses when I met the lady that would be working with me. That is where is start to get worse. ... read more
Business response:
Hello Amanda, we are very sorry to hear that you were disappointed with your experience. This is not the type of service we expect to provide for any of our guests. We would love the chance to have you back to deliver a better experience. If you are interested please contact us at dbcares@dbi.com (Subject Attn. CiaraD) Thank you.
Would not pay press my dress I bought because I did not need alterations. The manager standing with machine in hand told me I will not press the dress unless you have alterations or pay 15.00
Business response:
Hello Christine, We are terribly sorry to fall short in providing you with a full five star experience with our Orland Park location. We would love the chance to improve future visits with David's Bridal. If you would like to contact us at dbcares@dbi.com, (Subject- Attn: Ciara D- Store 139) we would love the chance to speak with you further regarding this matter. Warmest Regards, Jill K.
The customer service is excellent. However, if you are a plus size girl who is pregnant, they have NOTHING for you to try on in store. They have a pretend pregnancy pillow which doesn't fit around someone larger than a size 14 that you can use to help assist with that a dress may look like. In fact, looking online David's Bridal maternity dresses do not go past a size 18. Really? So larger ladies don't have babies? I was very disappointed that they didn't have anything for plus size pregnant women to try on, or even maternit... read more
Frequently asked questions about David's Bridal Orland Park IL
How is David's Bridal Orland Park IL rated?
David's Bridal Orland Park IL has a 4.8 star rating with 6,347 reviews.
When is David's Bridal Orland Park IL open?
David's Bridal Orland Park IL is open now. It will close at 7:30 p.m.