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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in rude. Toilet ran 2 nights, we had to fix it. No hairdryer. Had to search one out. Check out with Zachary great. He said he gave us a credit due to the 2 nights of no sleep and helped deduct Expedia for early checkout due to emergency doctor apt. As of now not reflected on Discover card.
Business response:
Mary, Thank you for taking the time to share candid feedback about your visit to our resort. We regret to hear about the issues you had during your stay as this certainly doesn't meet our high expectations. The issues you experienced with the room have been addressed, so this doesn't happen again. Your feedback is valuable so we may gauge how well we are doing in providing great amenities and great service. Our records indicate the refund has been processed to your Discover credit card. We hope you may give us another opport... read more
Business response:
Nancy,We appreciate your feedback, and we are thrilled you had a great stay! We hope you return again soon!
Staff was efficient, room was great and clean, bed was comfy.
Business response:
Nancy,We appreciate your positive feedback of our resort and are happy we met your expectations in all aspects of your stay. We hope to have you return again soon!
Business response:
Mike,We appreciate your 4 out of 5 rating. We hope you return again soon so we can earn a 5 out of 5 rating by fully exceeding your expectations.
Clean stylish room, friendly staff, right next to the thruway
Business response:
David,We appreciate your kind remarks. Our team works diligently everyday to ensure our guests are presented with the best possible service, and world class amenities. We hope you will visit us again during future travels, should they bring you to the Finger Lakes region.
Business response:
We sincerely appreciate your feedback, and are thrilled to have provided great accommodations for us to earn a 10 out of 10 score. We hope you visit our resort again soon!
Business response:
Brianna,We sincerely appreciate your feedback, and we are glad you had a great stay. We hope you will visit our resort again soon!
Business response:
Kathryn, We appreciate your feedback, and we are glad to hear you had a great visit. We hope you visit our resort again soon.
Nice staff and property was well maintained
Business response:
David, We sincerely appreciate your feedback, and are pleased you found our staff members to be friendly and that you found our property to be well maintained. We hope you return again soon.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.