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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Cristoforo, We appreciate your kind remarks regarding our resort. We're so glad to have met (and hopefully exceeded) your expectations, and we hope you return again soon.
I liked the late night food and drink options available at the casino due to arriving late as a stopover to our final destination. Would definitely stay here again.
Business response:
Kimberely, We're happy to hear that we were able to provide convenient accommodations during your travels. We look forward to your next visit whether it is a stopping point, or a destination itself.
Business response:
Merrill, We sincerely appreciate your feedback and are happy you had a great stay. We hope to have you return again soon.
Booked the room last minute so we were glad there was availability. The hotel was quiet and clean.
Business response:
Darcy,We are so glad we were able to accommodate your last minute booking, and that you had a quiet and clean stay!
Very nice room and the beds were very comfortable. Very quiet considering it was a casino. Food court in casino was nice with multiple choices.
Business response:
David,We appreciate your feedback and are glad you had a quiet and comfortable stay. We look forward to serving you again in the future.
Business response:
Thank you for your Outstanding Review! We look forward to having you again in the future!
This property is quite nice, and a good value for the level of accommodation - room was nice, property was clean, etc. But there were a few things they need to improve: wifi was poor and inconsistent. Some of the restaurants were not available but there was very little communication about what would be available. Phone number on the website did not work. And with the restaurants in the hotel not being open, there are very few good dining options in the area.
Business response:
Marina, We appreciate your feedback, and apologize for any issues you might have experienced during your visit. We hope you'll consider giving us another opportunity to better serve you.
Everything was pretty decent except for the food offerings. There is one small restaurant that serves decent food, but a casino without a buffet? Really?? They closed theirs down and we wound up going to restaurants away from the casino itself for our meals. Casinos are interested in keeping you on site, so their decision to close the popular buffet down wasn’t well advised.
Business response:
Michael, We appreciate your candid feedback about your visit, as this will allow to us to improve upon our operations. We are happy to hear you overall had a great visit, and hope to have you back again soon.
Great hotel to stay in the Finger Lakes area Very nice high end hotel located within the casino complex. Rooms and service were top notch.
Business response:
Gilles, We are very thankful for your kind remarks regarding our resort, as well as the service we provided. Our team members work tirelessly to ensure every guest has the best stay possible. We hope to have you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.