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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 a.m. | |
| Tue | 8:00 a.m. to 3:00 a.m. | |
| Wed | 8:00 a.m. to 3:00 a.m. | |
| Thu | 8:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In an area that has no close dining facilities, it was nice to be able to stay at the resort for our meals.
Business response:
Charles,We're thrilled to hear about your great stay and are glad you find our dining options to be amenable to your preferences. We hope you return again in the near future!
Overall a decent overnight stay PROS: This hotel had a lovely lobby and excellent front desk staff. All employees we encountered were friendly and helpful. Our king bed room was spacious, with a large TV, comfortable chairs with a table in between, excellent lighting, and spacious clean bathroom. Parking in the open lot was very close to the entrance. Bar drinks and food at Twin Spires were very good and reasonably priced. The bed was cushy and quite comfortable. CONS: There was a strange unpleasant odor on the 4th floor. It... read more
Business response:
Darlene,We appreciate your candid feedback as this allows us to gauge where we are excelling and also, and more importantly, where we can improve. We'll be sure to share your feedback with the Sociale team and Housekeeping to implement corrective actions on the issues listed. We hope you return again in the near future to see where we improved.
Clean
Business response:
Rita, We appreciate your feedback and hope you return again soon!
Business response:
We apologize if anything was not to your standards during your stay. We hope to have you back in the future with us! Take care!
Business response:
Anthony, We appreciate your feedback and are glad to hear about the great stay you had with us.
Business response:
Thank you for your Outstanding Review! We look forward to having you stay with us in the future!
Property was great. Cleaning staff was excellent. Front desk needs improvement at night with capable people to do things. Hotel needs update and more activities. (Pool). Overall great getaway!
Business response:
Peter, We appreciate your feedback and are glad to hear about the great experience you had with us. We hope you'll return again soon so we can provide you with the highest level of service possible.
Business response:
Anila, We appreciate your feedback and hope you return again in the near future.
Business response:
Bonnie, We're happy to hear about the great stay you had with us and hope you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.2 star rating with 16,655 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.