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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a very classy well run property.
Business response:
Greg, Thank you so much for your kind feedback! We appreciate when our guests have a wonderful visit. We hope you will return to our resort in the near future for another great del Lago experience!
Parking close to the hotel and casino. Entrance was beautiful! All staff were very friendly. This was my first and not last visit. It was work related, and a 4 hour drive from home, but the atmosphere made it fantastic!
Business response:
Christine, We are thankful for receiving such kind remarks. Our team works diligently to provide exceptional service to our guests, and feedback like yours validates our efforts. Thank you for making the long drive to stay at our resort, and we hope to have you return again soon for either work or hopefully leisure so you can enjoy the beautiful Finger Lakes region!
A+ Customer service was great throughout the hotel and casino. Rooms were immaculate. We would definitely stay there again.
Business response:
Stephanie, Thank you for your kind remarks! We are pleased to hear that we provided "A+" guest service, and we are excited to hear of your intentions to visit us again. We look forward to hosting you in the (hopefully) near future!
Business response:
Mary, We appreciate your kind remarks, and are glad to have earned such a positive score. We hope you visit us again soon! :)
Comfortable beds
Business response:
Dennis, We appreciate your feedback, and are glad you found our accommodations to be comfortable. We hope you return again soon.
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Business response:
Mark, We sincerely appreciate your feedback, and we are thrilled to hear you had a great visit. We hope you return again soon!
It was a fantastic stay. Clean rooms and wonderful staff.
Business response:
Jami, We truly appreciate your kind feedback! We are glad to hear that we exceeded your expectations.
Business response:
Robert, We appreciate your feedback, and are happy you had a great stay. We hope you return again soon.
Average room The room was a basic King room. Plenty of seating outside view of everything(basically the parking lot), lol. There was only one operating elevator, staff was excellent, friendly and knowledgeable. The linen appeared clean, the walls were found with a few stains, better vacuuming needed. Overall will stay again because the staff is friendly and willing to be accommodating. The sports bar is a waste of time. My husband and I was seated after waiting not 15 minutes as promised but 25 minutes, then waited another 2... read more
Business response:
Ayana,We truly appreciate you taking the time to share your feedback, and experiences regarding your visit to our resort. While we are pleased to hear about the positive experience you had in our Hotel, we would like to extend an apology for the service breakdowns you experienced at our Sportsbook restaurant. All guest feedback is extremely important and valuable, as we can strive to improve and optimize our operations. We look forward to your next visit, and hope you return again soon!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.