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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jodi, We sincerely appreciate your feedback. It sounds like you had a great stay, and we hope to have you return again soon!
Really nice stay... double check on high beds. The hotel was very nice, clean, comfortable. The resort aspect had places to eat that were reasonable and good food. The casino was convenient, clean, and most important to us, not smoky. Just to note, my 81 year old mom, did manage to get in and out of the VERY HIGH BED ok, but it was not always easy. If you have a tough time with a high mattress, check to see if the hotel has rooms with lower beds.
Business response:
Raymond, We sincerely appreciate your kind remarks regarding your stay, and our resort. We offer step stools that can be delivered to your room upon request. We also offer ADA accessible rooms that feature lower beds due to the box spring being removed. Feel free to request either solution when making future reservations.
The stay was amazing, the room nice and clean. The only thing I would suggest is put medium roast k cups in the room not just dark roast ones.
Business response:
Brandi, We appreciate your feedback, and are glad to hear you enjoyed all aspects of your stay. We will be sure to share your feedback regarding the in-room coffee options to Housekeeping management.
Staff was very helpful...
Business response:
Jairo,Thank you for your feedback; we are so glad our staff was friendly and provided great service for an enjoyable stay!
Great stop on the way back from Watkins Glen. Beautiful room, amazingly soft bed, and quiet location. Loved it.
Business response:
Barbi,We're thrilled to hear you had a great stay, and found our guest rooms to be comfortable, and conducive to a comfortable visit. We hope you will consider us for future visits should your travels bring you to the Finger Lakes region.
Enjoyed our short stay. Room was good size, very clean. Bed was firm and slept great. The shower gave tons of water, loved it! We went to see Sergio Mendez, the theater was fantastic, super comfortable. Not a bad seat in the house.
Business response:
Philip,We appreciate your feedback, and are glad you had a great stay. We hope to have you return again soon for future shows and events.
So clean and well keep
Business response:
Carol, We appreciate your feedback, and are we are so glad you had a great stay! We hope you return again soon.
Business response:
Patrick,We appreciate your feedback, and we are thrilled to have provided a 5 out of 5 experience for you. We hope you return again soon, and have a great Summer season ahead!
I’m alwYs at Del lago every chance i get . Fun food excitement👍
Business response:
Rose,We appreciate you returning to del Lago Resort and Casino once again; we highly value our guest loyalty and are so thrilled you had a great visit. Until next time!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,203 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.