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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outside of having to wait to checkin because there was only one person working our stay was great .
Business response:
Darlene,We appreciate your kind words and your understanding regarding a delayed check-in. We are glad to hear you had a great stay and we hope you return again soon.
Excellent get away with friends. Only downside was the steak house wasn’t open on a Tuesday. ☹️
Business response:
Brian, We are thankful you chose to visit our resort for your getaway. We apologize for any inconvenience that may have been caused by the steakhouse's operating hours. We hope you return again in the future.
Business response:
Carl,We appreciate your feedback!
A little trouble checking in..but after that a good stay
Business response:
John Barry,We appreciate your feedback and are glad you had a good stay, although we do apologize for any issues you may have encountered during check-in. We hope you return again soon so we may provide you with a better experience.
Fun weekend getaway I was pleasantly surprised by the lovely accommodations. Our room was spacious with great décor. The bathroom was very clean and also a nice size. The housekeeping staff was friendly and helpful with all our needs. The casino and venue on site was a lot of fun. Would definitely look forward to staying again.
Business response:
Suzanne, We're thrilled to hear you enjoyed all aspects of your Hotel stay. Our team members work diligently to provide our guests with a memorable experience.
Business response:
Michelle,We sincerely appreciate your feedback and are pleased to hear you had a great stay. We hope you visit us again soon.
nice place clean and nice rooms
Business response:
Thomas,We sincerely appreciate your feedback and we are glad you had a nice stay with us. We take pride in our resort and we are thrilled this is noticed by our guests.
Business response:
Shauna, We truly appreciate your feedback and sincerely apologize that we did not meet or exceed your expectations of our resort. We hope that you will give us another opportunity to better serve you in the future. Our team is always striving for excellence and looking for ways to improve and feedback such as yours plays a vital role in achieving this.
Wish it had a pool and hot tub. It was spotless, beautiful layout and super clean. Staff was very nice as well. No jackpot hit, but maybe next time LOL
Business response:
Cynthia,We're elated to receive such kind and positive feedback. Our team works so hard to ensure each guest has a memorable experience while visiting our resort. We hope you are planning to visit us again in the future!
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,980 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.