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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Shauna, We truly appreciate your feedback and sincerely apologize that we did not meet or exceed your expectations of our resort. We hope that you will give us another opportunity to better serve you in the future. Our team is always striving for excellence and looking for ways to improve and feedback such as yours plays a vital role in achieving this.
Wish it had a pool and hot tub. It was spotless, beautiful layout and super clean. Staff was very nice as well. No jackpot hit, but maybe next time LOL
Business response:
Cynthia,We're elated to receive such kind and positive feedback. Our team works so hard to ensure each guest has a memorable experience while visiting our resort. We hope you are planning to visit us again in the future!
Beautiful facility only comment would be need for hall carpet cleaning , staff outstanding!!
Business response:
Pamela, Your kind words are sincerely appreciated! We're very thankful you found our team members outstanding. We all work so hard to give our guests memorable experiences they will want to repeat in the future. If you are ever in the area again, we will be here waiting to serve you!
Business response:
Joyce, Your feedback is greatly appreciated, and it sounds like you had a great stay! We hope you visit us again in the future so we can continue to provide world class amenities and service.
Business response:
Barbara,Your feedback is greatly appreciated, and we are thrilled to hear about your great visit. We hope to have you return for continued visits.
Very limited ding options
Business response:
Stephen, We appreciate your feedback, and are happy to have received a favorable review. We hope you were able to find a suitable dining option, and that you will visit us again in the future. Our front desk team members are always happy to provide great recommendations in the area as well!
Very clean
Business response:
Charles, Your feedback is greatly appreciated, and we're glad to hear you had a clean and comfortable stay. We hope you visit us again soon!
Business response:
Stacey,We're so glad to hear about your great stay. We appreciate all guest comments and feedback, but it is always an added bonus when we receive favorable reviews- it reinforces the efforts of our team everyday!
Clean and Comfy I was working in the area and this hotel was close and cheap. The room was clean and big, lots of room to stretch out. The bed was nice, firm with a pillow top. The only thing I didn't like was the "rain style" shower head. I tend to get dirty at work and need to be blasted off with a higher-pressure shower head. Definitely would stay here again. *Side note* I went to the casino with $40, lost $20 immediately on a bad/stupid slot machine. I put $20 into the Spy vs Spy machine and cashed out at $100. Fun casin... read more
Business response:
Matthew, We appreciate you taking the time to share your feedback with fellow guests regarding your stay. It looks like you had a great visit and we're so glad. We hope you visit us again in the future whether it is for work or for leisure.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 12,983 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.