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del Lago Resort & Casino
- Casinos
- Waterloo, NY
About this business
This resort and casino offers headlining entertainment and endless gaming action! del Lago Resort and Casino delivers a world-class gaming experience in the quiet community of Waterloo in Upstate New York. Named as one of the Top 5 hotels in the country by USA Today and a AAA four-diamond property.
Location details
1133 NY-414, Waterloo, NY, 13165, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Del Lago is a beautiful establishment. The staff was friendly and the entire place, from hotel to casino, was clean. It was the perfect get away!
Business response:
Carolyne, We're appreciative of your feedback and hope you return again soon.
Front desk staff were very friendly and helpful. Nice way to begin our stay.
Business response:
Joseph, We appreciate your feedback and are glad you found our team members to be helpful and friendly. We understand the importance of first impressions and how they can set the tone for a guests overall experience. We are so glad we met this critical expectation and hope you return again soon.
The place was beautiful. Nice to have the casino right there where you stay. But what we didn’t like was the sheets were dirty there was hair on them and we were woken up at 1:30 in the morning by the neighbor but the staff was very good about it. They came and they knocked on the door and told them to stop and they did.
Business response:
Tammy, We sincerely apologize that your expectations were not met or exceeded during your visit with us, but we appreciate your feedback and will ensure your concerns are addressed.
Business response:
Mary, We are thrilled to have earned a 10 out of 10 rating for your stay. This reinforces the daily effort of our team members.
The Derrick Hough Show was excellent. Will possibly return for another show soon.
Business response:
Edith, We're glad to hear you had an enjoyable visit to our resort. Our team works tirelessly to ensure our guests are provided with a clean, comfortable and safe visit. We hope you will return for another show soon!
Enjoyed our stay
Business response:
Scott, We're glad you enjoyed your stay and chose to share your positive feedback with other guests. We strive for providing exceptional accommodations and service at our resort.
Staff was very friendly
Business response:
Stephen, We appreciate your 5 out of 5 feedback as our team understands the high bar we set to ensure our guests feel as though they are our top priority. We're glad this was achieved during your stay and we hope to host you again soon.
Business response:
Joseph, We appreciate your feedback and we're glad you had a great stay!
Business response:
Donna, We appreciate your feedback and are glad to hear you had a great stay. We look forward to future visits.
Frequently asked questions about del Lago Resort & Casino
How is del Lago Resort & Casino rated?
del Lago Resort & Casino has a 4.5 star rating with 13,201 reviews.
When is del Lago Resort & Casino open?
del Lago Resort & Casino is open now. It will close tomorrow at 12:00 a.m.