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Delray Acura
- Car Dealers
- Delray Beach, FL
About this business
Location details
2500 S Federal Highway, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
New ownership, same terrible service. Bought a new MDX in March of 2021. Trim on the windows started coming off within the first 4 weeks, under warranty shouldn’t be a problem one would think. Called to get it scheduled and for months I would hear nothing after being told the parts were on back order. Over a 6 month period I would call to get an update and would never once get a call back. Twice when I could get someone on the phone I was told parts were on their way only to hear nothing then later be told they are still on ... read more
Business response:
John, We apologize for the experience you recently had. Your comments will be provided to our management team, to be reviewed and someone should be in contact. Thank you.
Daniel Galante was the salesperson we worked with and NO we do not recommend him as he lies and deceit. Sales manager Jeff was more professional and actually seemed like wanted to work out a deal. We don’t feel we got the best deal we could’ve received, but we can’t blame Jeff for being better at negotiating. Again, we are rating this dealership solely on Jeff. Daniel Galante, our sales person not only lies to us at the end, to get us out of there, he didn’t go over anything significant in regards to the car, and would not a... read more
Business response:
Thank you for your business and your review. Your comments will be reviewed with the sales manager. If there is anything you need, please do not hesitate to contact us. Delray Acura is committed to delivering you the highest quality experience with all your automotive needs
UNABLE TO SPEAK TO PARTS EMPLOYEE ON A 3 WEEK OLD AND PAID PARTS ODER. I WANT AN UPDATE AND CAN NOT REACH ANY ONE. PUT ON INDEFINITE HOLD.
Business response:
While we understand your frustration on your parts order, I spoke with the Parts Manager and the parts you need are on back order from the manufacturer. Just like you, we are waiting for them to come in. We are just as upset. We will stay on top of your order and will be in communication when they come in. You are welcome to call Jamaine and discuss it further at your convenience. Thank you.
I was waiting in the sales area while waiting for my car to be serviced and was aghast at lack of safety protocol by some of the sales Acura sales staff. Almost a year into the pandemic they should know NOT to wear their protective below their noses. They should also know not to greet potential buyers by shaking their hand. Additionally the staff were having meetings in their offices with each other (not socially distanced)with masks on their chins. Management should address this immediately . I will not be returning for ser... read more
Business response:
Steve, Thank you for bringing this to our attention. The sales staff knows that they are suppose to be wearing their masks properly and provide the proper amount of social distancing around our guests. This will be addressed. #DelrayaCURA
I arrived for an 8:00 appointment this morning. I was told that they did not see my name for a reservation. The service agent said "Hey Boss, please find a text or email proving you have an appointment or you will have to leave." I searched my emails on my phone and located the reservation. I said to him "Here is my proof boss." Some other service member got in face and told me it was rude to call this guy boss and that I now had to leave the dealership. I told him that I recently bought the car from this dealership and that... read more
Business response:
Thank you for bringing this to our attention. Your comments are being forwarded to our service manager for review. Our service manager is Richard Thomas and our GM is Kevin O'Neill. You are welcome to call and discuss the details of your experience with him further. Thank you and happy new year.
Very disappointing experience No time spend on Very disappointing experience No time spend on describing the difference in tech and regular models We made a decision based on our previously owned car and now we are dealing with unexpected consequences Never will use this dealership again In
Business response:
Delray Acura appreciates all customer feedback and reviews. After speaking with the sales staff and managers, while you looked and test drove similar new Tech models when it came down to negotiating, your husband specifically only asked for pricing on the Base models. We would have loved to given you special pricing on the other models, but your husband wanted to be at a certain price point. Please understand we did everything you both asked and provided you with the customer service you deserve! You are always welcome to ca... read more
Acura RDX - Less than 600 miles May 13, 2019, 325 miles on this RDX Aspec- and I had a warning notification that there was a problem with my Blind Spot Monitoring System had a problem and to take it to a dealership. I took it to Coggin Acura in Ft. Pierce. The service manager reported that a DTC B18C7 was indicated, they cleared it with an explanation that it should been checked by Delray Acura prior to the car being delivered to me. May 19, 2019 the same message has returned. The vehicle will return tomorrow to Coggin Acura... read more
Business response:
I am sorry there was a defect on the vehicle from the factory, All vehicles go through an inspection when they come in, prior to being sold. You should have brought the vehicle back here and we would have repaired it. If the service manager at Coggin told you this was our fault, he is kindly mistaken. While we did nothing wrong here and would have liked the opportunity to fix the vehicle, I hope they replace the part and you are back on the road quickly. Feel free to call your salesperson, or our service manager and they wil... read more
ALWAYS ASK FOR YOUR OLD PARTS BACK I WENT THERE WITH BAD SCREECHING COMING FROM MY BRAKE AREA, IT FELT UNSAFE TO DRIVE. THE WRITER SAID THEY WERE TO BUSY TO TAKE IT. SHE WENT TO ASK A TECH AND HE SAID IT'S OK TO DRIVE AND COME BACK ANOTHER TIME. HOW DID HE KNOW IT WAS SAFE TO DRIVE,, HE DID NOT COME OUT TO LOOK AT THE CAR. I SAID I AM LEAVING IT, I FELT UNSAFE DRIVING IT. LATER THAT DAY THE SERVICE WRITER CALLED ME BACK AND SAID THE TECH TOLD HER TO TELL ME I NEEDED BRAKE PADS AND ROTORS, I SAID OK BUT I WANT MY OLD PARTS BA... read more
Business response:
JCL1375, After speaking with our Service Manager, Richard, the one part that you requested was truly not put in your vehicle. The technician did not do it. The walk around proved that all parts were changed on it. Also, since you were a loyal customer Delray Acura gave you a credit back on your service visit. You left satisfied and even said you were going to remove or amend your reviews. Are you still planning on doing this? Regardless, Delray Acura is a family owned and operated dealership and we are 100% honest in all sal... read more
When in need of help because car had flat they offer no Help We had a flat tire at 8 am today. It is now 3:25 pm. We still have a flat tire. Delray Acura is very unresponsive and awful in an emergency. I have 3 Mercedes plus this MD.x I would never buy another from this dealer again there is no spare tire. Then there should be roadside service. I was stuck In. A very populated area imagine if I was on a dark road! i waited three hours for roadside assistance to come. I had to call AAA to take me to tire store have to wait fo... read more
Business response:
Judster, Delray Acura takes all reviews and customer concerns very seriously. We are sorry to hear about your flat tire. We are glad you are safe. Please understand, that Acura road service is handled directly from the manufacturer and not from the local dealership. If you would like to talk to our service manager, please call 561-265-0000 and ask for Richard Thomas, he will be more than glad to help. At Delray Acura, we strive to provide 5-star customer service. Thank You!
Frequently asked questions about Delray Acura
How is Delray Acura rated?
Delray Acura has a 4.5 star rating with 1,753 reviews.
When is Delray Acura open?
Delray Acura is closed now. It will open tomorrow at 7:00 a.m.