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Delray Acura
- Car Dealers
- Delray Beach, FL
About this business
Location details
2500 S Federal Highway, Delray Beach, FL, 33483, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
ALWAYS ASK FOR YOUR OLD PARTS BACK I WENT THERE WITH BAD SCREECHING COMING FROM MY BRAKE AREA, IT FELT UNSAFE TO DRIVE. THE WRITER SAID THEY WERE TO BUSY TO TAKE IT. SHE WENT TO ASK A TECH AND HE SAID IT'S OK TO DRIVE AND COME BACK ANOTHER TIME. HOW DID HE KNOW IT WAS SAFE TO DRIVE,, HE DID NOT COME OUT TO LOOK AT THE CAR. I SAID I AM LEAVING IT, I FELT UNSAFE DRIVING IT. LATER THAT DAY THE SERVICE WRITER CALLED ME BACK AND SAID THE TECH TOLD HER TO TELL ME I NEEDED BRAKE PADS AND ROTORS, I SAID OK BUT I WANT MY OLD PARTS BA... read more
Business response:
JCL1375, After speaking with our Service Manager, Richard, the one part that you requested was truly not put in your vehicle. The technician did not do it. The walk around proved that all parts were changed on it. Also, since you were a loyal customer Delray Acura gave you a credit back on your service visit. You left satisfied and even said you were going to remove or amend your reviews. Are you still planning on doing this? Regardless, Delray Acura is a family owned and operated dealership and we are 100% honest in all sal... read more
When in need of help because car had flat they offer no Help We had a flat tire at 8 am today. It is now 3:25 pm. We still have a flat tire. Delray Acura is very unresponsive and awful in an emergency. I have 3 Mercedes plus this MD.x I would never buy another from this dealer again there is no spare tire. Then there should be roadside service. I was stuck In. A very populated area imagine if I was on a dark road! i waited three hours for roadside assistance to come. I had to call AAA to take me to tire store have to wait fo... read more
Business response:
Judster, Delray Acura takes all reviews and customer concerns very seriously. We are sorry to hear about your flat tire. We are glad you are safe. Please understand, that Acura road service is handled directly from the manufacturer and not from the local dealership. If you would like to talk to our service manager, please call 561-265-0000 and ask for Richard Thomas, he will be more than glad to help. At Delray Acura, we strive to provide 5-star customer service. Thank You!
Terrible! THIS IS WORTH READING! Buying a car can be a tedious, lengthy and frustrating process. When I went to Delray Acura in Delray Beach, Florida, to trade in my lease I thought I had found the gem of car dealerships, but BOY WAS I WRONG! These people made the process look so easy and speedy but what a messy job they did and as a result, I am stuck with a $1000 bill I was not prepared for. They promised to pay the remaining balance on my previous lease and they did not keep their word. When I called them to let them know... read more
Business response:
Denaisy, Delray Acura takes all reviews and customer concerns very seriously. Your purchase has been reviewed by our managers and we would like the opportunity to discuss it with you and go over the specifics. At your convenience, please call 561-265-0000 and ask for Derek our Acura sales manager. At Delray Acura, we strive to provide 5-star customer service. Thank You!
Just WOW ! As I was hitting the brake on my Subaru Forester one thought to myself "this day is not going to go as planned". I knew that getting cut off while going 50 through an intersection with no time to even slow down was not going to make for a pleasant day to say the least. As my bumper was making contact with the other car's door going at that high rate of travel I knew without being a physicist or an accident investigator that this was going to be bad. Very bad. As soon as the car came to a stop I looked up at the da... read more
Business response:
Thank you sharing your review. Delray Acura is committed to delivering you the highest quality experience with all your automotive needs. #DelrayAcura. www.delrayacura.com
Broke my alternator - Failed to replace it Brought my car in to have the air bags replaced in Sept. When I went to pick up my car, the dealer had driven it 45 miles somewhere (no explanation) and my alternator was broken. They refused to take accountability for breaking it and they refused to replace it (it would have cost me $750.00 at their service dept!) Michael Kerrigan (Service Dept) and Kevin O'Neil (GM) both refused to take responsibility for their error. Consequently, it cost me $438 out of my pocket to have the alte... read more
Business response:
Tom, While we appreciate your feedback, we would like to address your comments. The dealership did receive the new airbags from the manufacturer and replaced it by their standards. Your engine, including your alternator was not touched. Unfortunately, you replaced your alternator by a non-Acura dealership and it was not an Acura OEM part. If it was an official alternator, it would have been covered under a manufacturer warranty. While we can understand your concern, you would need to bring your vehicle back to the mechanic t... read more
Car is a DEATH MACHINE Buyer Beware! You will have no recourse or help from this dealership! My mom who is a senior citizen leased a 2016 Acura TLX here on June 17 2016 and two months later, on August 19th, was slowly pulling into a parking spot when her car surged forward into a concrete divider and a bunch of shoulder height bushes. The car was badly damaged , but had this happened on the road or highway, it would have been a death sentence for herself or a passerby! Upon researching the problem, it turns out that there wa... read more
Business response:
I would like to thank you for your recent feedback. We spoke with both the service department and the GM and while there is no recall from the manufacturer on the vehicle, Your mothers safety is everyone's ultimate concern. A sales manager from Acura will be contacting your mother to discuss a few different options. Please let her know that someone will be calling her soon. Thank you once again for the feedback!
BEWARE OF DELRAY ACURA Nice sales people many of whom are retires, BEWARE OF THE SALES MANAGERS, They are old old school shark car sales man. They suck in to the showroom for 5 hours and beat you down until you take their bad deal. I paid $580 too much on the downpayment and $15 a month more than I would have at Rick Case or Pembrooke pines Acura. Sales team including manager will not return phone calls after the deal. Dan you called and left a message I have called and left 2 messages for you to call me back but nothing. Tr... read more
This is how you do business? I have been going to this dealership to have my car serviced for many years now. Today was my last visit to them. I have been trying for over a month to get an appointment for an oil change....yes over a month. It was one excuse after another. New receptionist, new service techs, new computers systems. Well after securing an appointment with them I went today and waited the standard hour. At the end of the hour when I was paged I went to the desk to be asked to go to service. I went to the servic... read more
Okay for sale. Awful after sale. Although I live across the street from Delray Acura, I purchased my first two Acuras from Palm Beach Acura because the sales department at Delray Acura was absolutely horrific 10 years ago. In 2011 I gave them another chance thinking they may have changed. At that time the sales department seemed to have gotten their act together and I purchased an RDX from them. Unfortunately the service department hadn't changed and after bringing my car in for service twice, I stopped using them because th... read more
Frequently asked questions about Delray Acura
How is Delray Acura rated?
Delray Acura has a 4.5 star rating with 1,779 reviews.
When is Delray Acura open?
Delray Acura is open now. It will close at 9:00 p.m.