Delray Acura

dena 

on DealerRater

7 years ago

Terrible! THIS IS WORTH READING! Buying a car can be a tedious, lengthy and frustrating process. When I went to Delray Acura in Delray Beach, Florida, to trade in my lease I thought I had found the gem of car dealerships, but BOY WAS I WRONG! These people made the process look so easy and speedy but what a messy job they did and as a result, I am stuck with a $1000 bill I was not prepared for. They promised to pay the remaining balance on my previous lease and they did not keep their word. When I called them to let them know... read more

AcuraEddie 

on DealerRater

7 years ago

Just WOW ! As I was hitting the brake on my Subaru Forester one thought to myself "this day is not going to go as planned". I knew that getting cut off while going 50 through an intersection with no time to even slow down was not going to make for a pleasant day to say the least. As my bumper was making contact with the other car's door going at that high rate of travel I knew without being a physicist or an accident investigator that this was going to be bad. Very bad. As soon as the car came to a stop I looked up at the da... read more

Tom Dabrosca 

on DealerRater

8 years ago

Broke my alternator - Failed to replace it Brought my car in to have the air bags replaced in Sept. When I went to pick up my car, the dealer had driven it 45 miles somewhere (no explanation) and my alternator was broken. They refused to take accountability for breaking it and they refused to replace it (it would have cost me $750.00 at their service dept!) Michael Kerrigan (Service Dept) and Kevin O'Neil (GM) both refused to take responsibility for their error. Consequently, it cost me $438 out of my pocket to have the alte... read more

callmebren 

on DealerRater

9 years ago

Car is a DEATH MACHINE Buyer Beware! You will have no recourse or help from this dealership! My mom who is a senior citizen leased a 2016 Acura TLX here on June 17 2016 and two months later, on August 19th, was slowly pulling into a parking spot when her car surged forward into a concrete divider and a bunch of shoulder height bushes. The car was badly damaged , but had this happened on the road or highway, it would have been a death sentence for herself or a passerby! Upon researching the problem, it turns out that there wa... read more

EvanGioconda 

on DealerRater

10 years ago

BEWARE OF DELRAY ACURA Nice sales people many of whom are retires, BEWARE OF THE SALES MANAGERS, They are old old school shark car sales man. They suck in to the showroom for 5 hours and beat you down until you take their bad deal. I paid $580 too much on the downpayment and $15 a month more than I would have at Rick Case or Pembrooke pines Acura. Sales team including manager will not return phone calls after the deal. Dan you called and left a message I have called and left 2 messages for you to call me back but nothing. Tr... read more

Jren1005 

on DealerRater

11 years ago

This is how you do business? I have been going to this dealership to have my car serviced for many years now. Today was my last visit to them. I have been trying for over a month to get an appointment for an oil change....yes over a month. It was one excuse after another. New receptionist, new service techs, new computers systems. Well after securing an appointment with them I went today and waited the standard hour. At the end of the hour when I was paged I went to the desk to be asked to go to service. I went to the servic... read more

predaco2 

on DealerRater

11 years ago

Okay for sale. Awful after sale. Although I live across the street from Delray Acura, I purchased my first two Acuras from Palm Beach Acura because the sales department at Delray Acura was absolutely horrific 10 years ago. In 2011 I gave them another chance thinking they may have changed. At that time the sales department seemed to have gotten their act together and I purchased an RDX from them. Unfortunately the service department hadn't changed and after bringing my car in for service twice, I stopped using them because th... read more

Rainbow123 

on DealerRater

11 years ago

SERVICE SCAM I brought my accura TL to have several items repaired a month ago including fixing the passengers window that would not go back up. When the ticket was written it apparently stated driver's window instead. Not reading every line item, the driver's window was written to be fixed instead of the passenger's window. I did not use the passenger's window until a month later. I took it in again for service and was told they tested the window and all was working. A day later the window would not go back up. Again I took... read more

rajarobin 

on DealerRater

11 years ago

price Not sure why oil change price for RDX significantly higher than WPB and Phil SmithAcura. I will go there if they will Lower price because location is better.