Dentistry at The Heights Affiliated with The Smilist Dental

4.6

Dentists
Brooklyn, NY

About this business

Dental Dentists

Location details

142 Joralemon St, #12C, Brooklyn, NY, 11201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 7:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 7:00 p.m.
Fri	8:00 a.m. to 2:00 p.m.
Sat	8:00 a.m. to 1:00 p.m.
Sun	Closed

4.6572 reviews

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Richard C.

16 years ago

I have been using Kevin Trotter for just a few weeks now. He's great! I have really bad (apparently lol!) teeth, I'm a Brit ..... go figure! Kevin seems like he's just the man I need to Americanize my teeth. I was recommended this place by another Yelp user, sorry but I forgot her name. Anyway I am very happy with the way I have been treated there. They discuss all the pros and cons of different options to help you decide which option to choose. They explain things really well, no question is unanswered. They are a little... read more

Jay B.

16 years ago

I'm very surprised by the two negative reviews. I was a patient of Dr. Kevin Trotter's for a couple of years, but recently moved out of the area. I have had a number of dentists, and he was far and away the best. He was able to explain any problems I had in concrete terms (not the usual nonsense doctors and dentists give you), and dealt with a troublesome root canal quite nicely. The staff is well-organized and efficient, and most appointments occurred as scheduled despite a usually very busy schedule. I would (and have... read more

bridget e.

17 years ago

Dr. kevin trotter did an incredible amount of work on my lousy teeth. he did an excellent job and i would highly recommend him for regular dental care as well as bridges and root canals. what would you rather do? go to the dentist and avoid a root canal. despite the location the prices for the work done were reasonable.

Jacob T.

4 years ago

I never write these kinds of reviews, but this was by far the worst experience I've ever had with a dental office. They tried to convince me I needed thousands of dollars worth of unnecessary procedures. I got a second opinion, and it turned out none of that was true. They then tried to balance bill me hundreds of dollars for my initial cleaning appointment, despite being an in-network provider. Do not go here. Get a recommendation from someone you know. The places with generic names like Dentistry at the Heights are corpo... read more

Hilary M.

4 years ago

DO NOT GO HERE. They are completely disorganized, and their disorganization lead to overcharging me for services multiple times. They really do not seem to care about patients at all, and are more focused on getting your money. Their attitudes left me in TEARS after one appointment. For your own good, find another dentist!

Lisa F.

5 years ago

The other negative reviews all have a common thread - one I *strongly* second: this practice will try to upsell you on expensive treatments you don't need, often while you're in the chair -- ie, you don't ever just have a cleaning, they always want you get an expensive "deep cleaning" afterwards. It's more than just benign things like cleanings -- it's also expensive things like crowns. After Dr. Trotter insisted that I needed a crown and a root canal, I sought a second opinion with another dentist -- a root canal specialist... read more

Yana E.

5 years ago

I've been a patient here for 5 years. Myself , my husband and children come here routinely. I even recommended this place to my sister who became a patient as well. I come every 3 months for cleaning, and I've never had to cancel an appointment last minute before. Now I'm 7 months pregnant, I wasn't feeling well and I had to reschedule my appointment "last minute". I called 24h in advance and they insist on changing me $75 cancellation fee. They don't care why I'm cancelling and that I've been a long standing customer. For t... read more

Jann C.

6 years ago

Frightening. I just went in to DENTISTRY AT THE HEIGHTS to replace 2 cracked crowns that Dr Trotter did over the last 6 months. Despite assurances that every precaution was being taken to prevent "covid" transmission, I was shocked when Dr Trotter walked into the tiny dental room with no mask. When I complained he said he was wearing one and it was round his neck. After I asked twice he said he would wear an N95 mask, although he implied they where very valuable and maybe wasted on me. He was working between 2 patients in ... read more

Business response:

To protect the privacy of our patients, I won't speak to the details regarding the reason for failure of any restoration. I will say that as an experienced clinician I do everything I can to provide my patients with only the best outcome and minimize out-of-pocket expenses. I can also say that we always strive our best to have long-lasting results and patient relationships. I believe our other positive reviews speak to that. We have been in business for over 45 years with a proven track record of excellence. The other ... read more

T K.

6 years ago

DO NOT GO TO THIS PLACE! IT WAS A WORST EXPERIENCE EVER. I would mark no star at all. Let me tell you, the front desk staff don't even know / care whether your insurance covers or not, but they tell you they WILL. They told me I only needed to pay certain amount, so I believed them and agreed to get treated. What they gave me for the estimate was so unclear and indicated random prices, so it will just confuse you. In the end, my insurance didn't cover so I got charged $1K. IT WAS MY BIGGEST MISTAKE that I believed the front... read more

Business response:

Here at Dentistry at the Heights, we strive to deliver the best dental care with the utmost integrity. We care for our patients and we are so sorry for the experience you had as this is not a normal occurrence at our practice.