Derby City Gaming and Hotel

Business response:

Dear Ashlee. Thank you so much for taking the time to provide your valuable feedback! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's anyt... read more

Business response:

Dear Bill & Ann. Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your kind words about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there'... read more

Business response:

Dear Lokvikash. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. Providing outstanding experiences for our guests is our utmost priority, and we are delighted that we could exceed your expectations. Your kind words about our accommodations, service, and facilities mean a lot to us. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for ... read more

Business response:

Dear Juanita. Thank you so much for your glowing review! We are thrilled to hear that you had a great stay with us at Derby City Gaming & Hotel. Your kind words about our accommodations and services are deeply appreciated. Your loyalty as a returning guest means the world to us. It is our utmost pleasure to continue providing you with exceptional experiences each time you stay with us. Your feedback inspires us to maintain and exceed the high standards you've come to expect from Derby City Gaming & Hotel. We eagerly anticipa... read more

Business response:

Dear Monica,Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we are delighted that we could meet your expectations. It's fantastic to know that you found our accommodations to your liking. We strive to create a relaxing and enjoyable environment for all our guests, and your feedback reaffirms that we are on the right track. We hope to have the pleasure of... read more

Business response:

Dear Jennifer, thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent stay with us at Derby City Gaming & Hotel. Providing our guests with a memorable experience is what we strive for, and we are delighted that we met your expectations. Your feedback about our comfortable accommodation and friendly staff mean a lot to us. It was a pleasure having you as our guest, and we look forward to welcoming you back on your next visit to Louisville, KY. If there's an... read more

Business response:

Dear Rachel. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests. We hope to... read more

Business response:

Dear Heather. Thank you for sharing your feedback with us. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. Your feedback is invaluable to us as it helps us to identify areas where we can improve. We would appreciate the opportunity to make it up to you. If you would be willing to discuss your experience further, please feel free to reach out to us. Once again, we apologize for the inconvenience caused, and we hope t... read more

Business response:

Dear Cynthia. Thank you so much for your glowing review! We are thrilled to hear that you enjoyed your comfortable stay with us at Derby City Gaming & Hotel. Ensuring our guests' comfort and satisfaction is always our top priority, and we genuinely apologize for failing to meet your expectations. We want you to know that we have shared your feedback with our facilities team and they are working towards resolving the issue as soon as possible to avoid future guest dissatisfaction. We hope to have the pleasure of welcoming you... read more