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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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One of the nicest rooms I have ever stayed in
Business response:
Dear Gary. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Business response:
Thank you for your valuable feedback, Pedro. We are glad to hear that you had a great stay at Derby City Gaming & Hotel. Please do visit us again when you’re back in Louisville.
Business response:
Dear David. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Business response:
Dear Dorothy. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
The hotel was beautiful. The rooms were well appointed. The only drawback to the room was the uncomfortable mattress and no blankets in the room. (I’m sure I could have called for one). The 2 quick serve restaurants served fast food that was not very good. Everything was served on plastic & there was no option for recycling. We didn’t eat at the Chop House (too pricey) but did have drinks there. All the staff we encountered were very friendly and professional.
Business response:
Dear Jody. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Business response:
Dear Valued Guest. We genuinely appreciate your business and offer our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to properly host you in near future.
Business response:
Thank you for the perfect review! We would love to hear more about what you enjoyed during your stay!
Nice place. Comfortable room.
Business response:
Thank you for your valuable feedback, Clark. We will share your feedback with our team and make improvements so we can exceed your expectations on your next visit.
Service was wonderful. Unfortunately We did not have any housekeeping service, so we didn’t even have towels to shower the second day of our stay.
Business response:
We are glad you enjoyed your stay! We do apologize for no housekeeping service happening we only do that by request.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.