Derby City Gaming and Hotel

4.3

Hotels
Louisville, KY

About this business

Hospitality Hotels

Location details

4520 Poplar Level Rd, Louisville, KY, 40213, United States

Get directions

4.36,976 reviews

Select a rating

Cedric

a year ago

A recreational center or gym would be nice

Business response:

Thank you for your valuable feedback, Cedric. Please accept our sincerest apologies for failing to exceed your expectations. We will definitely keep your suggestions in mind when planning expansion or adding amenities for our guests. Please do visit us again when travels bring you back to Louisville, KY.

Emily

a year ago

AMAZING! First time stay and it was a great place! Went to the PGA Championship and it was nice to be able to come back to this hotel! WILL STAY AGAIN!!

Business response:

Thank you for taking the time and providing us with your feedback, Emily. We strive to deliver exceptional stay experience and we are thrilled to learn that we delivered on our promise. We look forward to hosting you again when travels bring you back to Louisville, KY.

Thomas

a year ago

Place was beautiful and up to date. The casino was slot machines and fun to pass the time. Oliver’s restaurant was phenomenal and everyone was incredibly friendly across every line of service. Will definitely stay again.

Business response:

Thank you for the kind words, Thomas. We are glad to learn that we were able to deliver a great stay experience for you. Please do visit us again when travels bring you back to Louisville, KY.

Amanda

a year ago

So close to everything Comfortable rooms, minimal noise, would recommend.

Business response:

Thank you for taking the time to give us your valuable feedback, Amanda! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please do visit us again soon!

Kelly

a year ago

Business response:

Dear Kelly. Thank you very much for the ratings, we value all of our guests feedback and we are pleased to hear that you had an exceptional stay experience! Hope to host you again in the near future!

Kathy

a year ago

Would stay again When we arrived at the hotel we were greeted at the front desk. We received our room keys and went to the room and were not able to enter, the room keys did not work. Went to the lobby to let them know and someone came up with new key cards, they didn’t work, she tried again, still no luck, a manager came up, again no success so after 4 tries and 30 minutes later they gave us a new room which was lovely. The rest of our stay was very pleasant. Nice room and bathroom. The hotel itself was lovely and the casin... read more

Business response:

Thank you for your valuable feedback, Kathy. On behalf of our entire team, I would like to sincerely apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experience for our guests. We genuinely appreciate your business and look forward to seeing you in near future.

yusimi

a year ago

Solo negativo que el parqueo es pésimo porque no hay uno específico para el hotel, compites un puesto con los que van al casino .

Business response:

Dear Yusimi. Thank you for taking the time and providing us with your valuable feedback. We have shared your feedback with our Operations team to address our shortcomings as outlined in your feedback to avoid future guest dissatisfaction. We hope for an opportunity to properly host you in the future.

Rene

a year ago

Top Hotel and Casino. We loved every second of our stay

Business response:

Hello Rene! Thank you for your valuable feedback on your recent stay at Derby City Gaming Hotel. We are thrilled to learn that you enjoyed your stay. We look forward to hosting you again when travels bring you back to Louisville, KY.

Jay

a year ago

Good

Business response:

We genuinely appreciate your valuable feedback, Jay. We look forward to hosting you again when you are back in Louisville, KY, and providing you with exceptional stay experience.