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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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The room was cozy and inviting, clean and well appointed. Lots of lights and easy to move around. The bed was perfect. The staff at this hotel are so friendly and welcoming. The casino has over 1000 slot machines. It was the cleanest casino. It had many drink stations and extremely clean bathrooms.
Business response:
Hello Michele! Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming & Hotel. We are glad to learn that you had a great stay experience and were able to enjoy our offerings. Please do visit us again when travels bring you to Louisville, KY.
Todo bien limpio
Business response:
Gracias por sus valiosos comentarios, Lennys. Le agradecemos que haya elegido Derby City Gaming & Hotel para su estancia en Louisville. Por favor, visítenos de nuevo cuando los viajes lo traigan de vuelta a Louisville, KY.
Derby City Delight Amazing accommodations. Everything well above our expectations. Cleanliness, service, location and security were excellent. Highly recommend the hotel and will certainly plan to stay there when we next visit the Louisville area.
Business response:
Dear Jeannie. Your willingness to share feedback on recent stay at Derby City Gaming & Hotel is genuinely appreciated. We are glad to learn that our team was able to deliver a great stay experience. Please do visit us again when you are back in Louisville, KY.
Business response:
Hello Robert. Thank you for taking the time to provide your feedback on recent stay at Derby City Gaming & Hotel. Please accept our sincerest apologies for not exceeding your expectations. We hope for another opportunity to host you in future.
Room spacious with awesome bath! Everything updated and in excellent working order. Staff friendly and helpful. My only disappointment was there was no inhouse restaurant for an early breakfast. A most enjoyable experience overall.
Business response:
Thank you for your valuable feedback, Jeannie. We are glad to learn that you had a great stay experience. Please do visit us again when travels bring you back to Louisville.
The details in the decor were my favorite. Also, the casino gave us something fun to do in our free time.
Business response:
Hello Maurisa. Thank you for your feedback and we are glad to learn that you had a great stay experience. Please do visit us again when travels bring you back to Louisville.
Great stay
Business response:
Thank you for your feedback, Sharita. We appreciate your loyalty and look forward to hosting you again.
Unfortunately I didn’t get to take advantage of many of the amenities as I was only there for one night and I was quite tired. But the room was nice and clean. The staff at the front desk was helpful and friendly as well.
Business response:
Hello Daniel. Thank you for your feedback. We are glad to hear that you had a comfortable stay with us. We look forward to hosting you again in near future.
Everything was fine the only concern I had was that the $100 deposit had to be on a card so I had to go down the street and load a card instead of giving cash like I read on the website but all is well I'm enjoying my stay
Business response:
Thank you for your valuable feedback, Diana. We are glad to hear that you had a great stay experience at Derby City Gaming & Hotel. Please accept our sincerest apologies for any inconvenience you experienced due to our security deposit policy. We appreciate your loyalty and look forward to hosting you again in near future.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.