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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Business response:
Thank you for your valuable feedback, Gerald! Your ratings will be shared with our entire team and would serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us and we look forward to serving you in near future.
Business response:
Dear Joyanna. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Business response:
Thank you for your valuable feedback, Jamie. We appreciate you choosing Derby City Gaming & Hotel for your stay. We are delighted to learn that you had an enjoyable stay with us and look forward to hosting you again.
Very clean and spacious room. Staff were excellent! If I had to say anything negative it would be the lack of a coffee before 8am.
Business response:
Thank you for rating your recent stay at Derby City Gaming Hotel. We are glad to learn that you enjoyed your stay, and we were able to deliver a great stay experience for you. I have shared your feedback with our operations team so we can work on revising the coffee hours and avoid future guest dissatisfaction. We look forward to the opportunity to host you again in future.
Excellent in every way.
Business response:
Dear Matthew. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
The staff were amazing. I came in late after a tough flying day. Upgraded me to a suite. Just what I needed.
Business response:
Dear Karen. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Pleasantly surprised The staff were friendly. The room was very nice and clean. The bed was comfortable.
Business response:
Dear Nicole. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Staff & facility was AMAZING ! Will be returning !
Business response:
Dear Jasmine. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Missing breakfast? Just overnight after Churchill Downs visit. All employees were cheerful. Oliver’s was super excellent! Best biscuits ever! If only there were a good breakfast!…. Or any breakfast!
Business response:
Dear Paul. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. We are thrilled to learn that you enjoyed your stay and had a chance to experience exceptional service at Oliver's. Your loyalty is important to us. Please visit us again soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.