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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Satisfied Customer Great room, nice variety of slot machines in the casino, the food was great, it didn't take us long to get downtown! Staff was helpful and accommodating! Only downfall was drunk girl trying to get in our room at 3am. All in all will be back thanks for the great service!
Business response:
Hello Brittany. Thank you for taking the time to provide feedback on your recent stay at Derby City Gaming & Hotel. We are glad to learn that you enjoyed our establishment. Our sincerest apologies for the inconvenience you experienced. Please do visit us again when travels bring you back to Louisville, we look forward to hosting you.
Business response:
Dear Matt,Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback.We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know. Your input helps us to continually enhance our services and facilities for future guests.We hope to ha... read more
Business response:
Hello Ruthie. Thank you for taking the time to provide your feedback. We apologize for not being able to exceed your expectations and look forward to another opportunity to host you so we can deliver a great stay experience.
Clean with big water rooms. A elevator away from casino
Business response:
Thank you for your valuable feedback, Debra. We are glad to learn that you had a comfortable stay with us and were able to enjoy our amenities. We look forward to host you again when you’re back in Louisville.
Business response:
Dear Vernon. We genuinely appreciate your business and offer our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to properly host you in near future.
Would visit again! Staff was great, multiple restaurant options, not too far from downtown.
Business response:
Hello Heidi. Thank you for choosing Derby City Gaming & Hotel for your stay in Louisville. We are glad to hear that you had an excellent stay with us and our staff & amenities exceeded your expectations. We look forward to hosting you again in near future.
The Derby City Gaming & Hotel was so clean! I felt secure with the safety to access my floor. The staff (Keke) was very welcoming and made check-in great. Bonus: I love to watch the horses train in the morning.
Business response:
Hello Patricia. Thank you for the valuable feedback on your recent stay at Derby City Gaming & Hotel. We are glad to learn that you had an exceptional stay and were able to enjoy our amenities. We look forward to hosting you on your next visit.
Business response:
Thank you for taking the time to review your recent stay at Derby City Gaming & Hotel. We are glad to hear that you had an excellent stay experience. Please do visit us again when travels bring you back to Louisville, KY.
Was surprised of location with limited option s to inside the hotel and in the area. Need 24/7 restaurant or food service options.
Business response:
Dear Valued Guest. We genuinely appreciate your valuable feedback on your recent stay at Derby City Gaming & Hotel. We are glad to learn that you had an excellent stay and will consider your suggestions when making changes to our offerings. Please do visit us again when travels bring you back to Louisville.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,976 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.