Derby City Gaming and Hotel

Business response:

Thank you for your valuable feedback, Roy! Your ratings will be shared with our entire team and would serve as encouragement in delivering exceptional stay experiences to our valued guests. We look forward to hosting you on your next visit. 

Business response:

Dear Michael. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future. Please don't hesitate to reach out if there is anything else we can assist you with. 

Business response:

Thank you for your valuable feedback, Stacie. We are thrilled to learn that we exceeded your expectations. We look forward to hosting you again when travels bring you back to Louisville. 

Business response:

Hello Kevin. Thank you for your valuable feedback. We are glad to learn that you had a great stay with us at Derby City Gaming & Hotel. We look forward to hosting you again when you’re back in Louisville. 

Business response:

Thank you for your valuable feedback, Monica. We are glad to hear that you had an enjoyable stay with us at Derby City Gaming & Hotel. We look forward to hosting you again! 

Business response:

Dear Gail. Thank you for taking the time to provide us your feedback regarding recent stay at Derby City Gaming & Hotel. My staff joins me in offering our sincerest apologies for failing to exceed your expectations. The issues outlined in your feedback will be shared with our entire team so we can make improvements and avoid future guest dissatisfaction. We hope for another opportunity to properly host you when travels bring you back to Louisville, KY. 

Business response:

Hello Edward. Thank you for choosing Derby City Gaming Hotel for your stay in Louisville. We are glad to learn that you had a great stay with us and we genuinely look forward to hosting you again. 

Business response:

Hello Dominique. Thank you for taking the time to provide feedback on your recent stay at Derby City Gaming Hotel. We are glad to hear that you had an exceptional stay with us. We would love to host you again when travels brings you back to Louisville. 

Business response:

Thank you for your valuable feedback, Brad. We are thrilled to learn that you had an exceptional stay with us at Derby City Gaming Hotel. We look forward to hosting you again when travels bring you back to Louisville, KY.