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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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The staff was very helpful and friendly!!
Business response:
Dear Catherine. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach... read more
Great stay! Last minute decision to stay and we were pleasantly surprised at how luxurious and clean this hotel was! Loved and will definitely be back!
Business response:
Dear Jaime. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out... read more
The hotel is very clean and is convienient around the airport area and dining options.
Business response:
Dear Anthony. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Business response:
Dear Pamela. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Business response:
Dear Lindel. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Business response:
Dear Joyce. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
It was great!!
Business response:
Dear Nancy. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out... read more
It’s a very quiet room is r and clean comfortable
Business response:
Dear Nacier. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Great for the price Great room for the price, only two issues, number one the entrance for the hotel is not clearly marked I spent 5 minutes circulating the parking lot to find out you use the casino entrance. Number two the shower was only lukewarm.
Business response:
Dear Guest. Thank you for sharing your feedback with us, and please accept our sincere apologies for the disappointment you experienced during your recent stay at Derby City Gaming Hotel. Ensuring a comfortable environment for our guests is paramount, and we regret that we did not meet our own high standards on this occasion. Please rest assured that we have taken your concerns seriously. Once again, we apologize for any inconvenience caused, and we hope to welcome you back for a much-improved experience.
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.