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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Would stay again When we arrived at the hotel we were greeted at the front desk. We received our room keys and went to the room and were not able to enter, the room keys did not work. Went to the lobby to let them know and someone came up with new key cards, they didn’t work, she tried again, still no luck, a manager came up, again no success so after 4 tries and 30 minutes later they gave us a new room which was lovely. The rest of our stay was very pleasant. Nice room and bathroom. The hotel itself was lovely and the casin... read more
Business response:
Thank you for your valuable feedback, Kathy. On behalf of our entire team, I would like to sincerely apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experience for our guests. We genuinely appreciate your business and look forward to seeing you in near future.
Solo negativo que el parqueo es pésimo porque no hay uno específico para el hotel, compites un puesto con los que van al casino .
Business response:
Dear Yusimi. Thank you for taking the time and providing us with your valuable feedback. We have shared your feedback with our Operations team to address our shortcomings as outlined in your feedback to avoid future guest dissatisfaction. We hope for an opportunity to properly host you in the future.
Top Hotel and Casino. We loved every second of our stay
Business response:
Hello Rene! Thank you for your valuable feedback on your recent stay at Derby City Gaming Hotel. We are thrilled to learn that you enjoyed your stay. We look forward to hosting you again when travels bring you back to Louisville, KY.
Good
Business response:
We genuinely appreciate your valuable feedback, Jay. We look forward to hosting you again when you are back in Louisville, KY, and providing you with exceptional stay experience.
Business response:
Thank you for your valuable feedback, Gerald! Your ratings will be shared with our entire team and would serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us and we look forward to serving you in near future.
Business response:
Dear Joyanna. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Business response:
Thank you for your valuable feedback, Jamie. We appreciate you choosing Derby City Gaming & Hotel for your stay. We are delighted to learn that you had an enjoyable stay with us and look forward to hosting you again.
Very clean and spacious room. Staff were excellent! If I had to say anything negative it would be the lack of a coffee before 8am.
Business response:
Thank you for rating your recent stay at Derby City Gaming Hotel. We are glad to learn that you enjoyed your stay, and we were able to deliver a great stay experience for you. I have shared your feedback with our operations team so we can work on revising the coffee hours and avoid future guest dissatisfaction. We look forward to the opportunity to host you again in future.
Excellent in every way.
Business response:
Dear Matthew. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,228 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open tomorrow at 9:00 a.m.