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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The staff were amazing. I came in late after a tough flying day. Upgraded me to a suite. Just what I needed.
Business response:
Dear Karen. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Pleasantly surprised The staff were friendly. The room was very nice and clean. The bed was comfortable.
Business response:
Dear Nicole. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Staff & facility was AMAZING ! Will be returning !
Business response:
Dear Jasmine. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Missing breakfast? Just overnight after Churchill Downs visit. All employees were cheerful. Oliver’s was super excellent! Best biscuits ever! If only there were a good breakfast!…. Or any breakfast!
Business response:
Dear Paul. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. We are thrilled to learn that you enjoyed your stay and had a chance to experience exceptional service at Oliver's. Your loyalty is important to us. Please visit us again soon!
One of the nicest rooms I have ever stayed in
Business response:
Dear Gary. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Business response:
Thank you for your valuable feedback, Pedro. We are glad to hear that you had a great stay at Derby City Gaming & Hotel. Please do visit us again when you’re back in Louisville.
Business response:
Dear David. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Service was wonderful. Unfortunately We did not have any housekeeping service, so we didn’t even have towels to shower the second day of our stay.
Business response:
We are glad you enjoyed your stay! We do apologize for no housekeeping service happening we only do that by request.
Business response:
Dear Dorothy. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,228 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open tomorrow at 9:00 a.m.