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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
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Business response:
Dear Steve. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. It was truly a pleasure to host you, and we are delighted that you enjoyed every aspect of your stay. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY. If there's anything more we can do to make your future stays even more memorable, please do not hesitate to let us know.
Business response:
Dear Michelle. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach ... read more
Easy check in safe surrounding area casino with $20 free play
Business response:
Dear Marvin. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach ou... read more
Business response:
Dear Timothy. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach o... read more
Nice stay Very nice room. Front desk agent was friendly and helpful.
Business response:
Dear Guest. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out... read more
Business response:
Dear Chad. Thank you so much for your valuable feedback! We are thrilled to learn that you had a fantastic experience during your stay at Derby City Gaming & Hotel. It's fantastic to know that you found everything to your liking. Providing a comfortable and enjoyable stay is what we strive for, and your kind words are truly appreciated by all of us here. We can't wait to welcome you back for another delightful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to reach out.
Friendly and informative staff. Room was clean, bed was comfortable.
Business response:
Dear Belinda. Thank you so much for your valuable feedback. We are absolutely thrilled to hear that you had an exceptional stay with us at Derby City Gaming & Hotel. We look forward to welcoming you back for another exceptional experience on your next visit to Louisville, KY.
Business response:
Dear Dean. Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a satisfactory stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest review. We are always looking for ways to improve our guests' experiences, so if there are any specific aspects of your stay that you feel could have been better, please feel free to let us know.
Great hotel with nice amenities The stay was very nice. We reserved a King non smoking room, but we were given an accessible room instead. The room was still very nice, but we were told that because we used a 3rd party to book the room, they always give accessible rooms instead. Fortunately the shower situation was acceptable to us, we decided to keep the room. I just found it unusual that since we used a “3rd party” we were not given the room we requested and expected. Also there was not a restaurant in the resort that serv... read more
Business response:
Dear Barbara. Thank you for sharing your feedback with us, although we are truly sorry to hear about your recent experience at Derby City Gaming Hotel. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. We understand how important a comfortable and pleasant stay is for our guests, and we regret that we fell short of meeting your expectations on this occasion. We will make necessary internal improvements to avoid future guest dissatisfaction and hope for another opp... read more
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.3 star rating with 6,973 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is open now. It is open 24/7.