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Derby City Gaming and Hotel
- Hotels
- Louisville, KY
About this business
Ready to enjoy even more of what you love at Derby City Gaming? You’re in luck—the all-new Derby City Gaming Hotel is now open! Proudly owned and operated by Churchill Downs, the stylish 123-room hotel features 14 corner suites and a luxurious Presidential VIP suite. Hit the jackpot on the newly expanded gaming floor with over 1,300 of the hottest games, including an outdoor smoking room and VIP gaming area. Remember to use your Players Card every time you wager to be eligible for promotions, bonus Free Play and other perks.... read more
Location details
4520 Poplar Level Rd, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The hotel was beautiful. The rooms were well appointed. The only drawback to the room was the uncomfortable mattress and no blankets in the room. (I’m sure I could have called for one). The 2 quick serve restaurants served fast food that was not very good. Everything was served on plastic & there was no option for recycling. We didn’t eat at the Chop House (too pricey) but did have drinks there. All the staff we encountered were very friendly and professional.
Business response:
Dear Jody. We sincerely appreciate and value your feedback as a valued Derby City Gaming Hotel guest. Your feedback will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. Your loyalty is important to us. Please visit us again soon!
Business response:
Dear Valued Guest. We genuinely appreciate your business and offer our sincerest apologies for failing to exceed your expectations. We hope for another opportunity to properly host you in near future.
Business response:
Thank you for the perfect review! We would love to hear more about what you enjoyed during your stay!
Nice place. Comfortable room.
Business response:
Thank you for your valuable feedback, Clark. We will share your feedback with our team and make improvements so we can exceed your expectations on your next visit.
The room was spacious and very clean. Very nicely decorated. Can eat and play at the casino without leaving the building. Can watch the horses from the window. Pretty close to downtown.
Business response:
Thank you for rating your recent stay at Derby City Gaming Hotel. We are glad to learn that you enjoyed your stay, and we were able to deliver a great stay experience for you. We look forward to the opportunity to host you again in future.
Would recommend you NOT get a room on the second floor - or you're loudly sharing it with the live band (1st night) and DJ (second night)
Business response:
Thank you for sharing your feedback regarding your recent stay at Derby City Gaming Hotel. Please allow me to offer our sincerest apologies for failing to exceed your expectations. We hope to get another opportunity to serve you and deliver an exceptional stay experience.
Business response:
Dear Dan. Thank you very much for the ratings, we value all of our guests feedback and we are pleased to hear that you had an exceptional stay experience! Hope to host you again in the near future!
Business response:
Dear Paul. Thank you for taking the time to share your feedback with us. We are pleased to learn that you had an excellent stay at Derby City Gaming & Hotel. Your satisfaction is very important to us, and we appreciate your honest feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the near future.
Beautiful property lots of history
Business response:
Dear Brandon. We sincerely appreciate and value your feedback as a valued guest of Derby City Gaming Hotel. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Frequently asked questions about Derby City Gaming and Hotel
How is Derby City Gaming and Hotel rated?
Derby City Gaming and Hotel has a 4.6 star rating with 5,228 reviews.
When is Derby City Gaming and Hotel open?
Derby City Gaming and Hotel is closed now. It will open tomorrow at 9:00 a.m.