Phil S. on Mohawk Industries
2 years ago
11/13/2020, 16:22 PM
Installation of our new wood floors by DeSitter ranks at the top of our list for home improvement experiences. The very best...consider the following:
SALES: Hana was great to work with...professional, delightful personality, responsive and provided us with a great competitive quote
OPERATIONS: Anthony made trips to our home to conduct a pre-install survey and another special trip to inspect an area that I had questions on related to a tricky installation area in our pantry. He also was also in our home on the day of installation and reviewed the project with the craftsmen.
SCHEDULING: The DeSitter scheduler (apology as I forgot her name) was meticulous in terms of outlining the steps that DeSitter would take in regard to scheduling the various elements of the project.
She left me her number and requested that if anything occurred that would change the dates, that I could contact her at anytime. She displayed an attitude of care and competency when dealing with her customers.
PRODUCT DELIVERY: Materials were delivered in advance of starting the job and the two delivery men were professional, courteous and thorough.
INSTALLATION: Note that we have had flooring and carpets installed by many contractors in our homes. However, I can state that we have NEVER had an installation team as great as Alehandro and Eduardo. These two men were amazing...perfectly matched wood grains and seams in the transitions from our previously installed wood floor to the new product they were installing...excellent communication and explanation of anything that they felt needed my attention or that I may have a question about prior to me asking the question...cleaned up and organized their space in my garage at the end of day one and left everything in place at the close of the job on day two and so much more. I noticed that both men worked well together and really seemed to enjoy working together...these guys were the very best.
OVERALL: EVERYTHING associated with this project was first class and well done by DeSitter Flooring...I would have a hard time going to any other company if I needed flooring in the future.
We are completely satisfied and love looking at our new floors. GREAT JOB DeSitter!!!