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Diamond Hills Sports Club and Spa
- Sports Clubs
- Oakley, CA
About this business
Location details
1510 Neroly Rd, Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 10:00 p.m. | |
| Tue | 4:30 a.m. to 10:00 p.m. | |
| Wed | 4:30 a.m. to 10:00 p.m. | |
| Thu | 4:30 a.m. to 10:00 p.m. | |
| Fri | 4:30 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
What did the rate for rentals increase so much? If it had nothing to do with the pickle ball courts. You have isolated many customers with such a huge increase in prices
Business response:
Hi Deborah, Thank you for sharing your feedback with us. We appreciate your loyalty over the past two years and sincerely apologize for the frustrations and challenges you’ve experienced during your time at our facility. We strive to provide all members with a positive and enjoyable experience. Allow us to address your concerns: Pool Availability: We recognize that the pool can feel crowded at times, especially during swim team practices. We are continually making efforts to improve lane availability during peak usage at t... read more
I'm the husband, she always says she's going to write reviews when she gets bad service but never does, neither do I. Well, she came home today in tears, so I have time today, now that she's in bed, doesn't know I'm posting this and the games are over ;). Quick background, we've been going to Diamond Hills for years and absolutely love it!!! We did stop going when Covid hit and it took us a while but we decided it was time for us to go back. Neither of us are in great shape and have added a few pounds. Lots of great changes ... read more
Business response:
Thank you for taking the time to share your concerns with us. First, we want to sincerely apologize for the distress your wife experienced and for the frustration you’ve both felt as loyal members of Diamond Hills. We truly appreciate your candor and long-standing support of our facility, and we deeply value your feedback. We understand how important it is for every member to feel comfortable and respected in our space. We are committed to addressing the specific concerns you’ve raised: Use of Turf Area and Equipment: We a... read more
Absolutely terrible experience and quality value for this price. This is such a bad managed place and all the employees are irresponsible and act busy when do no actual work. Had a membership for 3 months and absolutely terrible and rather go to the ymca. The member service DID NOT provide details or show us our "contract" at all or tell us verbally at all of what it was and just said yeah this is just for liability and etc. Bothered to even show me or explain anything and make you sign non sense. Turns out they did not disc... read more
Business response:
Hi Jason, thank you for sharing your experience with us. We regret to hear about the dissatisfaction you experienced during your time with us. Providing a positive and transparent experience for all our members is one of our highest priorities, and it’s clear we fell short in meeting your expectations. We apologize for any confusion or miscommunication regarding your membership terms and cancellation process. Our intention is always to ensure that these details are clearly explained and understood upfront, and we regret tha... read more
Called this place to get some brief pricing information - the lady on the phone was so rude and seemed like she has no time to provide pricing - which you figured as a sales person that's HER job. On to the next gym! ...
Business response:
Hi Anais, we greatly apologize if your interaction with us fell short of the friendly and helpful service we strive to provide. We would love the chance to make it right and provide the information you are seeking. You can give our sales office a call directly at (925) 420-4575 ext 6510.
Poor service and quality. Management is not accommodating to guests. All this for a premium price smh
Business response:
Hi Adam, Thank you for sharing your feedback. We apologize for any inconvenience you experienced. We value all members and guests and it would be helpful if you could provide more context of your experience. Please feel free to reach out to our General Manager, Margie and she will be happy to discuss any concerns with you.
I paid the $85 a month membership to use the pools but I quickly found out they're not really heated...they say they are but they never cover them at night so when you go first thing in the morning, they're pretty cold. I know they're not covered because if they were, there would be water on the pool deck. Secondly, as a paid member, we only get 1 lane for each pool from 5-8pm because they want to make more money and rent the lanes out to various swim teams for practice so the paying member suffers. The water pressure in th... read more
Business response:
Hello Tony, thank you for reaching out and sharing your experience with us. We apologize for the miscommunication that occurred the other day. We ask for a local ID for someone requesting a free pass to the club to determine if the pass will be complimentary (for local guests), or require a guest fee (for out of town guests). We are happy to accept your passport and another form of ID confirming you are a local resident. Again we apologize for any inconvenience and hope to see you soon.
Good luck trying to cancel their membership. I filled the cancellation 3 times. Just got involved for $94 dollars again. No respect
Business response:
Hi Nataliya, the statement you received reflects the charges from February which was your last month with us at the club. If you open the statement in its entirety, you will see that we did not charge you for March. You will see a balance of "0.00" on the bottom right of the statement. You can give our corporate office a call if you need more clarification at (916) 859-5910.
Lowering my review to 2 stars. Steam room still broken while I pay the highest gym fees ever. Showers still not hot enough with low water pressure. Would not recommend.
Business response:
Hi Ron, the steam room has recently been repaired and is operating again. We understand the importance of all facilities being operational and apologize for the delay in the issues being resolved! Our maintenance director has replaced several shower heads in the locker rooms this week to try to help resolve the water pressure issue. Please keep in mind that time of day matters as well. When the showers are being used heavily, the pressure will lower. Thank you for your patience! Our General Manager, Margie always welcomes fe... read more
They have a lot of machines and a very fancy pool, tons of amenities but the people who work there are so full of themselves and have no personality whatsoever. How dare you ask me a question. It's like going to a mean girls reunion. The front desk is manned by kids and leaves a lot to be desired. If I'm walking into a club that I'm spending a lot of money for I expect smiles and exuberant greetings, not somebody folding towels who doesn't hardly look up or somebody yells "Next". The service is just horrible. If you're goin... read more
Business response:
Hi Jim, Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you've experienced at our club, and we truly value your input as it helps us identify areas for improvement. We are genuinely sorry to hear that the interactions with our staff did not meet your expectations. Providing a welcoming and friendly environment is a priority for us, and it's disheartening to learn that you felt the service fell short. We understand the importance of a positive atmosphere, and we wil... read more
Frequently asked questions about Diamond Hills Sports Club and Spa
How is Diamond Hills Sports Club and Spa rated?
Diamond Hills Sports Club and Spa has a 3.9 star rating with 617 reviews.
When is Diamond Hills Sports Club and Spa open?
Diamond Hills Sports Club and Spa is open now. It will close at 9:00 p.m.