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Diamond Hills Sports Club and Spa
- Sports Clubs
- Oakley, CA
About this business
Location details
1510 Neroly Rd, Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 10:00 p.m. | |
| Tue | 4:30 a.m. to 10:00 p.m. | |
| Wed | 4:30 a.m. to 10:00 p.m. | |
| Thu | 4:30 a.m. to 10:00 p.m. | |
| Fri | 4:30 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
I really wanted to like this place. After being a long time member of Club Sport in Walnut Creek, I was wanting to have a family oriented place to bring my daughter to learn how to swim. Upon arriving to have a tour, I had to wait which is fine. Jenny Hartshorn came out and greeted me with very low energy. She gave me a tour, forgetting to show the women's locker room. I felt very rushed and left feeling like I still had questions. I did not see the tennis courts nor the racquetball courts. The infant childcare has rules whe... read more
Business response:
Hello Linamarie, We are truly sorry to hear about your experience at our club. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the club manager so that we may ensure a similar experience does not happen again for any of our members. If you would like to discuss your experience further please do not hesitate to reach out to us at (925) 420-4575. Sincerely, Diamond Hills Spor... read more
Had been a member when they first opened and signed up again after moving back from college. Seems they raised the price every 6 months without notifying. Paying $119 for two people just got to be too much. For the price, weight room is nothing to write home about. One power rack and overall the equipment is subpar. 24 hour fitness has much better equipment and is more about the customer, rather than trying to make money. Anyone else remember the old YMCA?
Business response:
Hi Bane, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not receive notification of our membership rate increase. We did send a 30-day notice through our Club Newsletter, which is sent via email on the 1st and the 15th of each month. We also sent out hard copy 30 days before the increase, included with all members' bills. We have forwarded your comments to our club manager, Lisa. If you would like to discuss any additional concerns, or if you have any other questions she is... read more
I LOVE this spa. LOVE it but I've called to book a service SEVEN times today and not a single person answered the phone. What's going on over there. I'm turned off now. What a disservice to the staff AND customers.
Business response:
Hello Kim, Thank you for reaching out and we apologize you were having trouble connecting with our spa. We can assure you that all lines are working and if you receive a busy signal to please wait a couple minutes and call us back. I just made a test call and was able to get through. Thank you again for your patience, and please let us know if there is anything more we can do for you. Sincerely, Diamond Hills Sports Club and Spa
Been a member for almost ten years. Our Memberships started from a family of four to two down to one. Every time you downgrade or upgrade they charge you on top of your monthly fee. Anyways after all those years I'm leaving because they keep raising the monthly fees and without notifying me. As a long time member and for other long time members I think Diamond Hills should give us a little break. Others already left DH and pretty sure others will do too. This is a reply to Craig B. of DH You said there was a 30 day notice ... read more
Business response:
Hello, Thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not receive notification of our membership rate increase. We did send a 30-day notice through our Club Newsletter. We have forwarded your comments to our General Manager. If you would like to discuss any additional concerns, or if you have any other questions please don't hesitate to give us a call at (925) 420-4575. Sincerely, Diamond Hills Sports Club and Spa
I love this place but I just experienced a problem I felt I should share. I went in and bought a couples massage as a gift for someone for Christmas. I told the front desk person what I was looking for and she charged me 160 for the gift card. When the person went to use the cards after the massage they were informed that there was a balance due. I called the next day and was informed that the prices went up as of January 1, 2018 to 200 dollars. I was also told that I should have been informed of this at the time of pur... read more
Business response:
Hello Lori, Thank you for bringing this to our attention. We are sorry to hear about your recent experience but want you to know we do appreciate you reaching out. We have passed your review along to our corporate management and the Spa Manager so that we may ensure a similar experience does not happen again for any of our members. Thank you again for reaching out. Sincerely, Diamond Hills Sports Club and Spa
I really tried to like this place. Even with all their bells and whistles, i just couldn't. They literally lost my two children in the daycare. They told me they were picked up in the system but they weren't signed out on the paper. They told me they probably just forgot, then asked me if i was "scared." I completely lost my ish. The director handled it well and I'm glad they took it seriously, but I'm not about to let my children be a guinea pig. I figured we'd just change our plan to take off the kids and not use their da... read more
Business response:
Hello Meredith, We are truly sorry to hear about your experience at our club. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the Club Manager. If you would like to discuss your review further, please connect with the club manager at Diamond Hills Sports Club and Spa at (925) 420-4580 and ask to be connected with Lisa or if you prefer email her LisaF@sparetimeinc.com. We h... read more
I wish I could give NEGATIVE stars! Went in to try the free 1 week memebership to see if I was going to make the switch from 24hr fitness to them. Signed up for it online then received a call asking to come in and speak with a rep. Set up a 1:30 meet the next day. I show up and fill out some paperwork then am told to wait for the rep who comes out and ask for my ID. She takes my ID then says, "do you have a local one"? I asked her what she ment because my id is CA and she stated it needs to show an adress around Oakley. I to... read more
Business response:
Hello Jesse, Thank you for taking the time to provide us with your feedback. We are sorry to hear about your recent experience but want you to know we do appreciate you reaching out. Our club is a member-only facility and we do attempt to verify guests' residence before issuing a complimentary pass to the club. If you have any additional questions or concerns about our club, please do not hesitate to reach out. I have passed your review along to our corporate management and the club management. Sincerely, Diamond Hills ... read more
*Day care is ALWAYS full! That defeats the purpose of being able to drop off my kids so I can work out or relax by the pool!!! I pay a substantial amount of money every month for them to rarely have space for my kids! And when they finally have a spot open, they'll call you to pick up your child for any small reason!!!!!!!! *RUDE and unprofessional staff. *Can't get any guest passes. *Overpriced
Business response:
Hi Del, Thank you for reaching out . It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the club manager so that we may ensure a similar experience does not happen again for any of our members. Sincerely, Diamond Hills Sports Club and Spa
Visited the the sports club in June of 2017. Was a member when the facility first opened and was considering reactivating my membership. I had been a former member in the past, I asked to fill out my name only on the interest card. The membership person greeted me with "Is This You?" Rude, Disrespectful, and Poor Customer Service! First impressions are everything...if the membership person had difficulty with pronunciation or understanding the writing on the card, perhaps a "simple hello and I'm not sure how to pronounce y... read more
Business response:
Hello Winter, Thank you for taking the time to provide us with your feedback. We are sorry to hear about your recent experience at our facility, and we can assure you that this is very un-characteristic of the service we provide. All of your concerns have been passed along to the general manager for further review. Additionally, we would like to understand your experience better and have you connect with the manager at Diamond Hills Sports Club and Spa at (925) 420-4575 and ask to be connected with Lisa or if you prefer em... read more
Frequently asked questions about Diamond Hills Sports Club and Spa
How is Diamond Hills Sports Club and Spa rated?
Diamond Hills Sports Club and Spa has a 3.9 star rating with 530 reviews.
When is Diamond Hills Sports Club and Spa open?
Diamond Hills Sports Club and Spa is open now. It will close at 9:00 p.m.