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Diamond Hills Sports Club and Spa
- Sports Clubs
- Oakley, CA
About this business
Location details
1510 Neroly Rd, Oakley, CA, 94561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:30 a.m. to 10:00 p.m. | |
| Tue | 4:30 a.m. to 10:00 p.m. | |
| Wed | 4:30 a.m. to 10:00 p.m. | |
| Thu | 4:30 a.m. to 10:00 p.m. | |
| Fri | 4:30 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 7:00 p.m. |
This sports club is beautiful, no doubt. Locker rooms are clean and spacious, pools are gorgeous, grounds are well kept. But the cafe is a joke! The food is extremely over priced, not seasoned, and gross! There was one person taking orders, one person working register, one (very sweaty) person making food, and another drinking a soda and making smoothies. The whole process was a disappointment. I ordered the chimichuri chicken sandwich which lacked chimichuri anything and red onions(as stated on the menu). The chicken was n... read more
Business response:
Hello Ali, Thank you for taking the time to provide us with your feedback. We appreciate hearing from our members, and we use any and all feedback to improve our member experience. We're thrilled to hear that you are enjoying the club and its amenities. We have put much time an effort into making this club a place for members to enjoy, and we have done this with the guidance and feedback from members like you - thank you. Your review has been passed along the the club manager and the cafe. Thank you again for the review a... read more
The equipment is constantly breaking down and I got harassed by the personal trainers. For the money you're paying for this gym you would think it would be a lot better.
This place is overpriced and is not worth it. You pay 80$ and you can't even bring a guest in for free. They make you pay 15$ just for a one day pass. Don't go here
Business response:
Hi Matthew, Thank you for taking the time to provide us with your feedback. We are sorry to hear about your recent experience, but want you to know we do appreciate you reaching out. We have passed your review along to our corporate management and the club management. Sincerely, Diamond Hills Sports Club and Spa
I've been a member almost since they opened and really nothing has changed about this facility other than their prices going up. The customer service has gotten worse each year. I recently called to ask a question about billing at nine in the morning and their number says they're closed. After trying repeatedly several times I finally got someone to answer the phone to tell me that they would charge $25 to cancel my daughters membership when she goes off to college. So for me and my son to continue to have a membership I was... read more
Business response:
Hello J H, Thank you for reaching out to us and providing your feedback. We'd like to thank you for your continued membership and let you know that we appreciate you as a member of Diamond Hills Sports Club and Spa. However, we are sorry to hear that your experience at our club falls short of your expectations. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the club manager... read more
Terrible customer service. I canceled my membership and apparently went in there on the 16th (Sunday was the 15th). Without telling me, I filled out the information to cancel, but apparently in that paperwork it says if after the 15th you will be charged for another month. You don't know this before you cancel. Nothing was mentioned at all when I canceled. I actually walked away thinking I was done, there was no conversation about your membership won't cancel for 45 days. Really? So I called the manager and she told me "they... read more
Business response:
Hello Desi, We are truly sorry to hear about your experience at our club. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to club manager. Please connect with our club manager at (925) 420-4575 and ask to be connected with Lisa or if you prefer, email her at LisaF@sparetimeinc.com. We have notified her about your comments and concerns. If you get her machine, please leave a m... read more
Overpriced for the services they provide. Found it after I signed up that I should have received a veteran discount since they offer that. The lady that signed me up knew I was a veteran but didn't even say anything about it. Had canceled my membership due to medical reasons then got a bill in the mail 2 months later saying I owed a lot of money and that my membership was being canceled because of what I owed!! Umm no! I had paid for the time period that I had my membership and had not only called multiple times trying to ... read more
Business response:
Hello April, Thank you for bringing this to our attention. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the General Manager for further review. Additionally, we ask you connect with our manager for further assistance at (925) 420-4575 and ask to be connected with Lisa or if you prefer email her at LisaF@sparetimeinc.com. We have notified her about your comments and conce... read more
Racist staff member, Melissa, was rude and condescending to my parents when they recently came to visit. She kept correcting them and acting as if they could not speak a word of English (they can, they have been living here for 30+ years, but even if they couldn't--that is unacceptable behavior) and therefore didn't need to help them. We used to be members, but would never consider returning due to severe mistreatment. If you are a person of color, you should avoid giving your money to this facility. It is not worth the mist... read more
Business response:
Hello Esha, Thank you for taking the time to provide us with your feedback. We are sorry to hear about your recent experience at our facility, and we can assure you that this is very uncharacteristic of the service we provide. All of your concerns have been passed along to the general manager for further review. Additionally, we would like to address your concerns in private and have you connect with the general manager at Diamond Hills Sports Club and Spa at (925) 420-4580 and ask to be connected with Lisa or if you prefe... read more
Dirty, unsanitary facility. The men's sauna has not been sanitized at least since July 16. The same disposable razor in the same location since two months ago. Calls to the corporate office gets you lip service. Cleaning means more than picking up towels club owner. It smells. Sauna was cleaned, very well. There was a few of us last week that cornered, the corp. guy that came buy with our concerns. I hope it was that meeting that got this club men's locker area, sauna, steam room clean. Not so, effort in Steam room a... read more
Business response:
Hello Gerald, We are truly sorry to hear your experience did not meet your expectations. It is our mission to take great care of all of our members, giving them extraordinary customer service to ensure they have the best experience possible. All of your concerns have been passed along to the General Manager so that we may ensure a similar experience does not happen again for any of our members. Please let us know if there is anything else we can help you with. Sincerely, Diamond Hills Sports Club and Spa
First off I would I would give the club itself and everything else about it 4.5 to 5 stars. However, we had an appointment with DAVID For a junior fitness training. DAVID is very bad for this business. Rude condescending little boy/man who should first learn how to treat customers before he is allowed to deal with them without immediate supervision. He kept re-iterating in his tone that he really didn't care because he was "leaving on Saturday anyway" and basically the job he was doing would be someone else's problem the... read more
Frequently asked questions about Diamond Hills Sports Club and Spa
How is Diamond Hills Sports Club and Spa rated?
Diamond Hills Sports Club and Spa has a 3.9 star rating with 530 reviews.
When is Diamond Hills Sports Club and Spa open?
Diamond Hills Sports Club and Spa is open now. It will close at 9:00 p.m.