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Discovery Bay Veterinary Clinic
- Veterinarians
- Discovery Bay, CA
About this business
Location details
14810 Hwy. 4, Ste A, Discovery Bay, CA, 94505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Took my 13 year old lab to this place. My dog couldn't walk, breathe, and we knew it was time due to many things leading up to this. He couldn't feel when he went to the bathroom and the other night he took a turn for the worst and could not walk or seem to breathe. We took him in knowing that we didn't want him to suffer anymore and knew it was his time. When I called, they said that the $95 for the exam would be waived, which it definitely wasn't. When we got into the vet, he said he probably just hurt himself and that he ... read more
Business response:
Hello Stephanie, thank you for your feedback. We reviewed the notations and timestamps to help us assess your visit. In response to the phone conversation (about the exam fee being waived), we were referring to the deposit being waived, not the exam fee itself. Should a scenario requiring a deposit be time-sensitive, we will often waive the deposit to expedite scheduling the appointment, as was the case here. However, the exam is required by the Veterinary Medical Board to establish the criteria we need to proceed. We will a... read more
Took my 9 yr old Himalayan nethie rabbit here last December after I noticed him rapidly losing weight, hair, and having some irritation in one eye. Dr. Gray chalked it up to old age and his eye irritation to be an eye infection. He told me otherwise he was fine. My rabbit did look fine afterwards and his eye cleared up with the eye drops Dr. Gray prescribed, but he still wasn't gaining weight despite me adding more nutritious foods to his diet. A week later, his condition took a turn for worse and I had to take him to the em... read more
Business response:
Hello Paula, we got a chance to review all the records regarding the two cases you mentioned. As we have not heard of these concerns directly, only on this platform, we are happy to respond here for you and the awareness of readers. For Ozy, we did note that your brought him to the emergency clinic 12 days after a physical exam was performed at our clinic. The ER records indicate Ozy was normal during this timespan (based on your communications with the ER clinic), until a very acute crisis that day. The eye infection and ... read more
I brought my kitty in to be spayed, a few days later she came down with a respiratory virus. Sneezing non stop, etc. I called the vet- they pawned it off as "allergies." All three of my young cats are fixed, have vaccinations, and are very pampered exclusively indoor cats. The next day my second cat (2yrs old) comes down with sneezing fits- but much worse and rapidly declines within 24hrs to having 105 fever and full respiratory distress. Discovery bay couldn't find the time to fit him in to be seen, and this was a Wednesda... read more
We recently moved to the area and came here with our two dogs. The people seemed friendly (at first), but that was the only redeeming quality about this vet. Everything else is horrible from the way they peddle expensive monthly health subscriptions (not pet insurance ) to their truly atrocious record keeping. I did try to like this vet and I gave them so many chances, but it's honestly impossible to bring your pets here if you value their health, safety, and don't want to be ripped off. I probably should have just left w... read more
Business response:
Hello Heather, as with most reviews that contain inaccuracies we like to respond and clarify for Yelp reviewers. As this review is lengthy we will simply address the concerns that were most easily decipherable. The expensive monthly plans that you mentioned are presented at examinations as an option to avoid large lump sum payments. These are in fact services at reduced costs, and less expensive than the traditional payment methods. Our data supports the savings our clients benefit from while on Wellness Plans. The bloodwork... read more
I feel the vets are good but they are kinda milking the whole covid thing with the locked doors and closed waiting room. Kinda cold and impersonal. Hell, Kaiser doesn't even do that.
Business response:
Hello Dan, we are thrilled that you like our DVM's! Regarding the hybrid curbside service, frankly, we couldn't agree more. We would love to go back to normal operations. Our cautious approach at present is based on a closure earlier this year attributed to an outside visitor who was positive, which in turn resulted in three staff members becoming positive. We had to close down for a week which resulted in about 140 pets that needed to be seen but were unable to as a result. As things trend for the better we will be revisiti... read more
The office staff gave my dog expired medication (the office manager claims it was a typo) I asked them to exchange it for current medication and they refused. When I got upset and asked them to have Dr. Grey call me he refused to leave him a message. So I said I will just wait outside to talk to him when he leaves the office he took it as a threat and refused my business going forward. Love the Dr's, but the office staff is very bad.
Business response:
Hello Annemarie. As is our normal practice, when an inaccurate review is posted publically we would like to clear up discrepancies. In this case the medication was not expired. This was verified with the pharmacy, through the purchase, receiving, placement, and processing the prescription itself. A picture of the label on the bottle used was also sent to you, at your request, to confirm it was not expired. The label you received was indeed simply a clerical error, which we remedied. Replacement of the medication would have b... read more
Two weeks ago we brought a stray cat here. They claimed that cat is healthy, and we need simply come back in two week with him. Which is today. Yesterday cats tip of the tail fell off. We came here cause we have an appointment. They refused so see us, since they were waiting for us only to get vaccinated and it's no vet to be seen until 5pm! We rushed in other clinic. Results: cats tail needs to be amputated because in this clinic no one noticed a broken tail two weeks ago when we found this poor thing on streets. Now its g... read more
My girl went in for vaccines on Friday, I was expecting a follow up call to check on her after her vaccines that Monday since I'd left a voicemail saying she may be having a reaction she's vomiting. They never got back to me, I had to call in to update them again to let them know she ended up breaking out in hives everywhere after vomiting. The receptionist told me once I'd called in " I don't get in early enough to check voicemails, yeah she was throwing up." And no follow up call or is she better now? .... After spending w... read more
Business response:
Hello Rosa, we have reached out to you via email regarding your voicemail and have not received a response. We will kindly respond here for the sake of client awareness. Your appointment was our last one on Friday. We are closed on the weekends. This is why you did not receive a call back sooner. Regarding your live phone call on Monday morning: in both your voicemail and this conversation you stated that you wanted the signs of the allergic reaction noted in the record for future visits. We did this per your request, as ind... read more
Can't get your pet in when they are Sick. Unacceptable Just tell you to call emergency vet. No way
Business response:
Hello Mrs. Vassar, to follow up with your response I see that you have not been to our clinic in two years. Based on the timeframe between your last visit and this post I hope it is fair to assume you have found a new veterinarian. As such, I will limit any resolution to simply providing any necessary records you may have need of. For those clients that still wish to continue care with us please note we have adjusted various scheduling practices in the past 1-2 years to include 2-4 same day appointments. These are best serve... read more
Frequently asked questions about Discovery Bay Veterinary Clinic
How is Discovery Bay Veterinary Clinic rated?
Discovery Bay Veterinary Clinic has a 4.7 star rating with 600 reviews.
When is Discovery Bay Veterinary Clinic open?
Discovery Bay Veterinary Clinic is closed now. It will open at 8:00 a.m.