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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Josh and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us.
There were dead bugs in the bathroom and in the room in both of the rooms I was in
Business response:
Hello Jada and thank you for taking the time to share your experience. We understand how important a comfortable and well-prepared room is, and we take all guest concerns seriously. Your feedback is being reviewed internally so we can continue to uphold a high standard for all our guests. We value your input and hope to welcome you back for a more enjoyable stay.
Not so,good
Business response:
Hello Brandi and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us.
No hottub like it said,the amenities they said they would have they didn’t and the staff wasn’t polite so I definitely won’t be going back there
Business response:
Hello Frank, we’re sorry to hear that your stay did not meet expectations. We apologize for the missing amenities and any lack of courtesy from our team this is not the experience we aim to provide. Your feedback has been shared with management to address these issues promptly. Thank you for bringing this to our attention.
For this establishment to be a DraftKing's casino, it definitely was not up to standards. Vending machines were out of order, several items were out of stock, no restaurants in the casino stay open late. I was honestly disappointed with my overall stay, as the toilet ran all night, there is an old, generic 32 inch TV on the wall. Rennovations are a must here! The property is outdated throughout the whole establishment.
Business response:
Hello Terry and thank you for your honest feedback. We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the amenities, room condition, and overall upkeep, and we’re actively working on improvements, including addressing maintenance issues and updating our facilities. If there's anything else you'd like to share or if there's anything we can do to make your next stay even better, please don’t hesitate to reach out. We hope to welcome you back again soon!
The receptionists were very nice and welcoming. The hotel room was clean for the most part. However, there was mold on the shower curtain and the lamps didn't work that were attached to the bed.
Business response:
Hello Daniel and thank you for your kind words about our reception team and your overall room cleanliness. We’re sorry to hear about the shower curtain and the lamp issues these have been reported to our housekeeping and maintenance teams for immediate attention. We appreciate your feedback and hope to welcome you back soon.
The room floor was all stained up and felt gross I keep my shoes on ..The pool had white film on the top of water and the inside area of pool was super hot and sweaty..It was really loud inside the hotel and the beds were so hard
Business response:
Hello Brandy and thank you for your feedback. We're very sorry to hear about the condition of your room, the pool area, and overall comfort during your stay. This is not the experience we want for our guests, and we’re addressing these issues with our housekeeping and maintenance teams. Your comments are important to us, and we appreciate you bringing them to our attention.
Hotel to old smells bad swiming pool nasty tv is probably old least 30 years old room nasty
Business response:
Hello Miroslav and thank you for your feedback. We’re sorry to hear the room and pool didn’t meet your expectations. Please feel free to reach out if you’d like to discuss your experience further. We appreciate your feedback.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,454 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 5:00 p.m.