DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Tina

2 years ago

Business response:

We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Terrance

2 years ago

hotel was not good the hotel staff was very unfriendly both at check in and check out

Business response:

Thank you for your feedback. We apologize for the lack of service you received during your interactions with our staff. We will be sure to use this information as a coaching tool to improve on our service essentials for our guest. I hope you grant us an opportunity to make it right during a future visit.

Erica

2 years ago

Business response:

Louise

2 years ago

I didnt like the temperature in room stayed cold all nite long till next morning check out time couldn't get room warm enough take a shower then i didnt know rooms come without microwave so wasn't convenient for you walk all way down stairs to main floor just heat up food so it wasnt a good stay over nite stayed cold in room not enough cover on bed for the cold cold atmospheres in the room couldnt open drapes to look at the over view but air was coming in made room feel like sitting out side so overall it wasnt a good over n... read more

Business response:

Hello Louise, thank you for taking a moment to share your experience with us. First, we would like to apologize for the temperature in your room, each room is controlled from within the hotel room with the controls located on the wall. We also have 24 hour maintenance on property to fix issues such as these. We are truly sorry that was your experience and we hope you have a good day.

Patrick

2 years ago

Overnight front desk worker was beyond rude when i could not recall if my room was on 2 or 4th floor and had to ask her for assistance. She let me know how much it bothered her to assist me by giving me the wrong room number. After spendng hours in the hospital after my son was shot, that was the ignorance i had to deal with at 2am. If the vending machines accepted cash on each floor, the whole ordeal woulve been avoided

Business response:

We are truly sorry to hear about the distressing experience you had during your stay, and we extend our deepest sympathies for the difficult circumstances surrounding your visit. Our hearts go out to you and your family during this challenging time.The behavior you described is not in line with the level of service we aim to provide, especially during moments when compassion and understanding are most needed. We sincerely apologize for any additional stress caused by our front desk staff, and we will address this matter with... read more

Jonathan

2 years ago

Clean but sime of the worst service ever! The hotel was packed for an event in town. Only 1 elevator worked at the hotel. Stairs weren’t allowed to be used without security?!? There would at times be a 30min line for the elevator up or down. Unbelievable and rude at the front desk. Also, was given keys to a dirty room when I arrived.

Business response:

Thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services.We understand that the elevator situation and the restriction on stair use caused significant frustration. We are actively working to address the elevator issues and reassess the policies surrounding stair access to ensure a smoother experience for... read more

Vicki

2 years ago

Business response:

Thank you for your feedback. We sincerely apologize that you had a disappointing experience at our facility and we hope to make things right in the future. Please feel free to reach out to us with any additional concerns so that we may personally assist you and make it right.

Bruce

2 years ago

Business response:

Good evening, Bruce. I am sorry that you did not have a five-star experience with us. Please feel free to reach out to our management team about any issues you may have experienced during your stay with us. Thank you!

Ericka

2 years ago

My heat wasn’t working in room 203

Business response:

Hello Ericka, thank you for taking a moment and giving us a review. We apologize for the issue you experienced during your stay, we strive to give our best product and we are sorry you did not experience that during your stay. In the future if you experience any issues please notify the front desk immediately so that our 24 hour engineer team can rectify the issue immediately. Once again Ericka we thank you for your business and we hope you have a great evening.