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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Dear Jeremy, We appreciate your review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue in the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.
Honestly God awful room. We arrived around midnight and we're tired from a long first day in St Louis. After finally being helped I was running my card for security deposit and it "didn't go through" I figured ok she was a new employee and it happens so I would run my card again. Ran it then realized I was charged $100 and $174. I brought this issue up (I am non confrontational) and was instantly berated by the more senior desk clerk, Dante, who was extremely rude. The new employee helped me get in contact with the hotel man... read more
Business response:
Dear Leah, Thank you for staying at the Draft King at Casino Queen and we appreciate that you took the time to fill out the review. Reading about our guests’ experiences is one way for us to ensure that we improve our services. We learned a lot from this particular review. I understand that you were disappointed with your experience while you were a guest at our property. I will investigate the situation that you mentioned, and I want to assure you that we are addressing the issues that you shared. I would like to sincerely ... read more
Business response:
Dear Kristine, We appreciate your review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue for the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.
SINCE CORONA SHUT THE WORLD DOWN, NOT EVEN A DAM BROWN PAPER BAG SNACK BREAKFAST. NO MICROWAVE IN ROOM. NOT EVEN PLASTIC SILVERWARE IN COMMUNITY ROOM. COFFE WAS PURE MUD STRENGTH. BATHROOM FAUCET HAD MORE PRESSURE THEN A FIRE HYDRANT
Business response:
Dear David, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. We will address your issues immediately with our team members. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager. Looking forward to seeing you again.
Everyone around was smoking weed, trash everywhere, making comments about females walking pass. Unacceptable
Business response:
Dear Luke, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. We will address your issues immediately with our security staff. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager. Looking forward seeing you again.
Felt dirty
Business response:
Dear Douglas, We appreciate your review. look forward to seeing you again soon
NEVER STAY HERE! Hotel was terrible. From check in (surprise $100 fee/hold when checking in....no clue about that) Terrible neighborhood. View of Arch/water should have been beautiful...however apparently the windows have never been cleaned so couldn't see much. Curtains were broken. TV didn't work. Pillows were beyond flat and bed was terribly uncomfortable. Spend the extra money and stay in Missouri. Neighborhood was horrible.
Business response:
Dear Chris, We appreciate your review. we will address your issues immediately. look forward to seeing you again soon.
Not happy.
Business response:
Dear Mark, We appreciate your review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue for the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,461 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.