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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bad experience A bad, careless attitude staff, the toilet not working and when we asked them to fix it, it took them more than 3 hours and was not fixed. Also, the bathroom door couldn't be locked. In the end, it was a very smelly room, and the phone wasn't working, so I had to go down to complain, but with no benefits.
Business response:
Hello Shaker, we’re sorry to hear that your experience wasn’t up to par. We strive to present our best product and give out outstanding customer services to our guest and we apologize for falling short during your visit. In regards to the staff promptness and attitude that is not of our standards and we apologize for that, we will be sure to use this as a coaching tool to provide the quality service we pride ourselves on. We appreciate you sharing your feedback and we thank you for choosing to stay with us.
Business response:
Thank you so much for taking the time to rate us.We appreciate you for staying with us.
Pretty much outdated property . Needs upgrades but the staff was pleasant at least
Business response:
Hello Quinn, we appreciate you for taking the time and sharing your feedback. We are glad that the front desk team gave you such a warm welcome. Thank you for your business and have a wonderful day.
The reservation was in my wifes name, she lost her ID on the trip and the would not let us check in under my name which is the same last name as my wifes. Very much a Hassel. Then once we did check in the food was very sub-par and the place was dirty. I have been a member of the draftkings community for several years with daily play. Draftkings needs to run away not walk from this location, as it has given me a negative view of them. Would never go back. To boot the machines never paid out after running a lot of money throug... read more
Business response:
Hello Kelly. thank you for taking a moment and sharing your experience with us. We do have a policy that states we need a physical ID in order to check in, as well as the ID matching the reservation holder. We apologize for the inconvenience that caused but it is a safety and privacy precaution we take to protect our guest. Once again, we thank you for giving us a review and we appreciate your business.
Business response:
Hello Michael and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Let me start with the positives: The staff here were amazing! Everyone was quick to help, was kind, courteous, & had an excellent sense of humor. I would come back just to interact with the staff. Especially the night crew! The location is great. Right next to the river & close to the Arch. Fully staffed, I was able to see plenty of security & attendants & staff for any of my needs or concerns. I felt relatively safe. I saw security patrolling the parking lot as well and my vehicle was left alone. This was probably top notch... read more
Business response:
Hello Jeanette, we're truly sorry to hear about your recent stay at our hotel, and we appreciate you taking the time to share your experience. We strive to present our best product and we are truly sorry that we fell short of our own expectations. We are currently working with our engineer team to fix the issues you addressed with the restroom to ensure the same issue does not happen in the future. We also shared your review with the front desk team, and they appreciate for sharing such kind words about them. Thank you for b... read more
If nice and comfortable is what you are looking for run this is not the hotel for you. Carpets were stained. The wall the bed is against power outlets did not work. Only one light worked in the main part of the room. Duck tape was used to hold the lights to the wall.all the furniture was showing wear. Bed was uncomfortable And so much more i will never stay again horrible. When issues were addressed with staff they stated that they just work here
Business response:
We're truly sorry to hear about your recent experience at our hotel, and we appreciate you taking the time to provide us with your feedback. We deeply regret that your stay did not meet your expectations, and we would like to address your concerns.Firstly, we apologize for the condition of the room, including the stained carpets, non-functioning power outlets, and the lighting issue. We take these matters seriously, and we're actively working on addressing and rectifying these issues to ensure the comfort of our guests.The u... read more
Nice people, rooms need a lot of work My daughter and I stayed at the hotel so that we could go to the Fox theater the next day. We had to change the reservation to a day earlier at the last minute and hotels.com was great about accommodating us. The staff was very friendly and check in was easy, even though they asked for security deposit which we gave, and everything was fine until we got in the room. The phone was broken the TV was broken the air conditioner didn't work and the blow dryer didn't work. The hotel fix the ph... read more
Business response:
Hello Holland, thank you for taking the time and completing our survey. We sincerely apologize for the unpleasant stay you experienced. We strive to give our best service and product and we apologize for falling short during your visit. We appreciate the feedback and due to you sharing that with us our engineer team was able to address the issues you expressed about your room. The front desk team was thrilled to read your kind words. We have also let the casino know about the ATM issue. Once again, thank you for business and... read more
The hotel has been making copies of guest drivers license since COVID. We were told, although the check-in clerk wss unable to say, why this is done. In todays data crime theft and unautherized usage we would not have booked with this hotel had we known tgis prior. The check in person was however nice.
Business response:
Thank you Bill for your feedback. We truly appreciate you for staying with us.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.