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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Dear Patrick, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue for the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.
Business response:
Dear Heidi, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. We will address your issues immediately with our staff. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager. Looking forward seeing you again.
Property right near the metro link which was nice. Staff was friendly and welcoming. The air in the room would never stay set at the temperature we would turn it to. There was an odor from the air conditioner. There was just a flat sheet to lay on. No fitted sheet. Then a sheet on either side of the comforter which we found odd. There was a tall lamp in the corner which was broken and leaning against the wall. The shower curtain was stained with rust from the water. The shower head was awful. The pillow were very flat. The h... read more
Business response:
Dear Sarah, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We will address your issue with the hotel team immediately. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager. Looking forward seeing you again.
Not recommend Payed extra for a room facing the arch, but the outside of the window was filthy. Mold growing on the grout in the shower. Overall I would give it 1 star. Not likely to recommend to anyone.
Business response:
Dear Gregory, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. We will address your issues immediately with our staff. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager. Looking forward seeing you again.
Business response:
Dear Jerry, We appreciate the review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue for the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.
Area does not feel safe. Room was dingy and had a dirty feel to it. Staff was nice.
Business response:
Dear Scott, Thank you for your feedback. We will address your concerns with our team immediately. Looking forward seeing you again soon
So! So! The room itself need update. The drapes are so old, rain spot on the drapes and the widow of the view were so dirty could not enjoy that beautiful river view or the Archway so it just the window need cleaning asap😯😟😠 but the bed was very comfort and clean🙂!
Business response:
Dear Lula, Thank you for your feedback. We will address your concerns in regards to the windows immediately.
Prices are a bit high. No continental breakfast.
Business response:
Dear Connie, We appreciate your review and look forward to seeing you again soon. We work to bring exciting new restaurants to our facility later this year!
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,461 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.