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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.
Upon check-in, the clerk was very nice and friendly when we got to the room the floor was very dirty. It turned our white socks, black, Brown. our car alarm went off and put our car on lockdown because someone tried to break in. The bedding was very dirty. There was hair. The walls also had dripping marks on it, and the TV did not work.
Business response:
Hello Annamicka, thank you for taking a moment and giving us a review. We are happy to hear that the staff gave you such an amazing welcome. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. The issues you expressed are not of our standards and we will be meeting with the housekeeping team and using your experience as a teachable moment to ensure we are bettering ourselves. ... read more
Carpet was filthy in our room. Walking in socks, I tracked dirt into the bed (lots), so had to clean my feet to get in bed after that. Staff directed us to casino twice for breakfast because they didn't know the coffee shop is not open Monday and Tuesday. Metro is LITERALLY next to hotel; you can carry a bike (or just yourself) up the metro elevator and then take a short ramp to use the pedestrian walkway over the bridge. But lady at desk said she had no idea how to do that, even just to walk. Very uninformed staff. Had to a... read more
Business response:
Hello Elizabeth, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in ... read more
Bed Uncomfortable, can hear doors slamming all night
Business response:
Hello Kailyn, thank you for sharing your feedback with us regarding your recent stay at our hotel. We appreciate your comments and regret to hear that the firmness of the bed didn't meet your preferences. We understand that personal comfort when it comes to mattresses can vary greatly from person to person. Please know that your feedback is valuable to us, and we will take it into consideration as we aim to continuously improve our accommodations. We apologize for the noise you experienced during your stay, in the future ple... read more
Customer service was Terrible Customer service was terrible. We stayed 4 nights and asked for room service just one day and got nothing. We had to continually go to the pool for clean towels to shower. Also was told we would get kicked out for 4 year olds running down the hallway.
Business response:
Hello and thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. To know that we have fell short of that during your visit is disappointing. We do ask that all minors are accompanied by an adult at all times due to safety issues and to ensure the comfort of all guest. In regard to being kicked out we do give guest two noise warnings before we give them a final warning and after several complaints with no solution we ... read more
You get what you pay for This was definately a "get what you pay for" kind of place. The exterior and lobby looked nice, but as soon as I got on the elevator that rumbled the hallway to my room had numerous stains on the carpet. The room was not much better. The carpet looked as if someone had a knife and repeatedly slashed lines in the carpet. Furniture was old and beaten up. The biggest issue was the toilet. The bolts on the bottom were definately broken, as I was able to move the toilet freely. I notified the front desk a... read more
Business response:
Hello Aaron, thank you for taking a moment and giving us a review. We're truly sorry to hear about your recent experience at our hotel. We deeply regret that your stay did not meet your expectations, and we would like to address your concerns. Firstly, we apologize for the condition of the room, including the stained carpets and toilet issue. We take these matters seriously, and we're actively working on addressing and rectifying these issues to ensure the comfort of our guests. We take the appearance and functionality of ou... read more
This is to Expedia booking. I tried changing my reservation dates because of car trouble and the only thing I got from them was sure, but you have to pay again because you were late cancelling.
Business response:
Hello Jon, thank you for taking a moment and giving us a review. We apologize for the complications you are having with Expedia and if there is anything we can do please to do hesitate to give us a call.
So when we checked in they gave us a key and we went to our room opened the door and someone was already in the room went back downstairs front desk thought no big deal gave us another room poorly handled
Business response:
Hello Connie, thank you for taking a moment and sharing your experience with us. We deeply apologize for the mishap with your room, and we sincerely apologize for the inconvenience this caused to your stay. The way you were treated was not of our standards and we will meet with our team and use this experience as a learning tool to better ourselves for future guest. Once again Connie, we apologize, and we hope you give us another chance in the future.
WARNING...DON'T BOOK HERE!! This hotel is more of a one star accommodation. Don't lot the outside or lobby fool you. The room are sub-par. When the front desk clerk handed me the key, I asked what room am I in? She said I don't want say it aloud, someone may be listening and knock you over the head..WAIT WHAT?? The carpeting was coming apart at the seams, the furniture looks like it came from a wholesale scratch and dent thrift store and toilet leaked every time you flushed. When I asked the front desk manager Tamika for ano... read more
Business response:
Hello Ignatius, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled and our Front Desk team regarding the comment that was made. Again, thank you for yo... read more
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.