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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Najahodd, we are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Needs better staff A little rough but mainly due to daily maintenance and house keeping. No electric in bathroom, bathtub and window needed cleaned.
Business response:
Hello and thank you for taking a moment and sharing your experience with us. We appreciate the feedback you shared and deeply apologize for the issues you experienced. To know that we have fell short during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. If you choose to stay with us in the future please do not hesitate to alert the front desk right away so that they may fix the problem immediately. Once again we... read more
Amenities are poir
Business response:
Hello Gary, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay, please reach out to our management team. We appreciate you choosing to stay with us, and we hope to see you again soon.
It was very run down had many broken tiles on the bathroom floor exhaust fan did not work so windows were fogged over from taking a shower ( great water pressure)many stains on the carpet and broken lamp shade i paid $140 for a $40 room
Business response:
Hello John, thank you for your valuable feedback. We sincerely apologize for the inconvenience caused to you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Engineering & Housekeeping team on their preventative maintenance measures. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
Water was pouring into our bathroom from the sprinkler. Issue was fixed but caused us to miss a shuttle for the game and then no one bothered cleaning up the mess and i had to do it
Business response:
Hello Chris, thank you taking a moment and sharing your experience with us. We appreciate the feedback you have shared and deeply apologize for the lack of service you received. It is our primary goal to anticipate the needs of our guest and deliver quality customer service. To know that we have fell short of that during your visit is disappointing. We assure you that we will use this moment as a coaching opportunity to ensure our guest expectations are not only met but exceeded. Once again, we apologize, and we hope we get ... read more
You should know: There's nothing nearby I took the amtrak to St Louis and the Metra to the hotel and that was a quick, smooth way to get there. But once I did, it was a black hole. I arrived in need of a phone charger and cigarettes. Had to door dash both to me because there was nothing in safe walking distance. It's like a little island of safe - high fences and security on site - in a sea of unsafe. At least as far as I could tell. I got there early, around 1, hoping to check in and get to a meeting scheduled for 2-6. Cler... read more
Business response:
Hello Sara, thank you for taking a moment and sharing your experience with us. The original clerk was in training and made the mistake of telling you that the room was not ready. We do apologize for the effect it had on your checking in experience and we will certainly us that moment as a teaching tool to better our customer service experience for future guest. In regards to walkability, part of our casino is still over the Mississippi River making us very close to the river but unfortunately we are a little farther away fro... read more
Business response:
Hello Ashley, thank you for taking the time and leaving us a review. If you would like to share any further insight regarding your stay please reach out to our management team. We appreciate you choosing to stay with us and we hope to see you again soon.
Filthy carpet, TV didn’t work, food in the food court at the casino was horrible, DJ in the casino foyer was so loud that we struggled to order food in the food court and guest noises all hours of the night.
Business response:
Thank you Michael for taking the time out to provide your feedback. Please accept our sincerest apology for the experience you had. I will be sure to share this information with my maintenance and housekeeping teams to ensure we are providing a better product for our guest.
The staff was super nice. The hotel was run down and dirty.
Business response:
Hello Roger, thank you for taking a moment and sharing feedback about your recent stay with us. Thank you for the kind remarks about the staff. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open at 8:00 a.m.