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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Bad area poorly maintained
Business response:
We apologize for failing to satisfy you with our services. We value your feedback very seriously.Your sastisfaction is important to us,and we will ensure that this does not happen again.
Poor Tv Cable was not working properly
Business response:
Thank you for taking the time to provide us with feedback. Your satisfaction is valuable to us. Of course we sadly to hear that we have not reached the goal,but we will ensure that this situation does not repeat again in the future.
Business response:
Hello Samantha and thank you so much for taking a moment to rate us! If you have any specific concerns or suggestions on how we can improve, please feel free to share them with us. We thank you for choosing to stay with us and we look forward to having you again!
Tv didn’t work. No info on amities tried to call front sexy about tv and internet password but no answer
Business response:
Thank you for taking the time to leave us an review. We are very sorry to hear about your unpleasant stay with us.We will ensure in the future that this does not happen again.
Disspaointed There was no hand soap. Called for mkre towels because wash clothes were not in the room and was told we had to come down and get it ourselves. Pool was closed. Shade in the room does not close all the way. Just a ton of little things that add up to not being worth the cost at all.
Business response:
Thank you for your feedback Chad. We apologize we fell short of service during your stay. We will be sure to share your feedback with our team to improve our product and service.
Business response:
Thank you for taking the time to rate us.We really appreciate you for staying with us.
Terrible facility. Terrible management Sewage came out of evey fixture in the bathroom. Poop right out of the shower head onto my face. The front desk clerk laughed and the manager offered a comp night but seemed combattive and dismissive. I just abandoned this reservation and left. He even made excuses for the plumbing work that was being done in the hotel at the time. I brought the man a crap covered bathtowel for god sake..
Business response:
We appreciate your feedback. We apologize for the level of service you received while being our guest. We will be sure to share this information with the team.
Don’t stay at this hotel. Deposit not refunded Me and my boyfriend stayed at the draft kings casino and hotel on 2-27-22 and checked out 2-28-22. Our stay was wonderful, we arrived a little early and our room wasn’t ready so they upgraded us to a room with a view of the arch. I had to give them my debit card for the deposit, my card was charged 115 dollars and as of today 3-8-22 I have yet to receive my deposit back and now my bank is in the negative. I absolutely loved this hotel but I will not stay there again
Business response:
Can you call the front desk and ask for Tamiya so we can resolve this.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 9,460 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open tomorrow at 8:00 a.m.