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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The beds were rock hard & we had to switch rooms. Dresser drawers were broken & hanging down & the room was just in shambles. The staff was kind & switched our room w/no problem, but we will never stay here again.
Business response:
Hello Stephanie, thank you for your valuable feedback. We apologize for the bed being uncomfortable for you. In addition we will speak with our Engineering team to fix the dresser drawers and we thank you for letting us know about it. We take pride in the product we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.
Stay here if you want robbed!! Loud guests all night, called front desk and they did nothing to quiet guests. Shower head was leaking and spraying up and over the curtain getting floor all wet. Cherry on top to this stay vehicle was broken into along with 6 other vehicles in the parking lot.
Business response:
Hello Alexander, thank you for your valuable feedback. We apologize for the loud neighbors during your stay and we sincerely apologize for the complaint not being resolved as well. We will be sure to share this feedback with the front desk team to be mindful of following up with guest to ensure that any and all issues are resolved. In addition we will speak with our Engineering team to fix the shower head and we thank you for letting us know about the leak. We are sorry to hear about the incident that you experienced. We hav... read more
The property is in need of rehab.
Business response:
Hello Hardy, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.
Disappointed The hotel is dated, furniture old and broken, small television encased on the wall. My refrigerator was broken, no one came to replace after multiple calls. No old for the ice bucket. The way the water sprayed out of the bathroom sink.
Business response:
Hello, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issue you experienced with the refrigerator. We will be meeting with our team to go over guest services protocols to ensure that will not be an issue moving forward. We thank you for choosing to stay with us and we hope to see you again soon.
Seems like a dangerous area to have a hotel/casino. There is nothing around unless you cross the river into st. Louis and even then it's a driving mess to find a place to eat at. The casino has a few places if your pocketbook can handle it just no variety.
Business response:
Hello Kristina, thank you for taking a moment and sharing your feedback with us. We offer five different food outlets on property, with the earliest opening at 8am and the latest closing at 2am. Thank you for choosing to stay with us and we look forward to seeing you in the future.
Horrible service The service was horrible our truck got broken into and the people act like they didn't care
Business response:
Hello Michael, thank you for taking a moment and giving us a review. We are sorry to hear about the incident that you experienced. We have communicated with security regarding this matter and we thank you for bringing it to our attention.
Business response:
We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Business response:
We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Business response:
We are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 3.9 star rating with 10,260 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is open now. It will close at 3:00 p.m.