DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.99,460 reviews

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Gary

3 years ago

Look elsewhere Room was good. Lots of loud noises. No room service

Business response:

We are sorry to hear that you had some challenges with your stay. We are opening 5 new restaurants soon in the casino area next to the hotel. Hope to see you again!

Benjamine

3 years ago

Ugh Im going to be honest. I usually have good things to say about most places I stay but in this case I don't. I was very disappointed. When checking in, the desk clerk was on her personal phone and checking me in at the same time. The parking was confusing and you had to go all the way around each time. The view i had was lookin into a building. The chair was dirty and looked like someone had had sex on it and it wasnt cleaned up. Overall juat a disappointing stay. Wont be back

Business response:

Thank you for your feedback. We sincerely apologize that you had a disappointing experience at our facility and we hope to make things right in the future. Please feel free to reach out to guestfeedback@dkatcq.com with any additional concerns so that we may personally assist you and make it right.

Mike

3 years ago

Nice staff, but room smelled of smoke, and the bed was extremely uncomfortable

Business response:

Thank you taking the time to leave us an rating. We are so sorry to hear about your unpleasant stay with us. Your sastifaction is very important to us,and we will ensure that this never happens again.

Jesse

3 years ago

Will not be back The room itself was nice but the service wasnt even close to being par. First off they didnt want to allow us to use another form of payment than the card used to reserve the room which on the website it states you can do and your card wont be charged until you authorize the hotel to do so and it clearly states you don't have to use the card on file you can use another form of payment if you wish. The hotel then charges another card the full amount plus a deposit which is fine but on sunday they proceed to c... read more

Elizabeth

3 years ago

Sharita

3 years ago

The room online did not look like what I got and the lighten in the room was terrible also the floor was very dirty

Business response:

Dear Sharita, We appreciate your review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We will address your issues with our team immediately. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.

Melva

3 years ago

Very old fashioned they are very nice but they need to update everything but the staff was Great it is overpriced to be old fashioned

Business response:

Dear Melva, We appreciate your review. We are gradually updating both the Casino and the hotel. look forward to seeing you again soon.

Harry

3 years ago

TAKE MY MONEY AND NEVER GOT TO STAY

Business response:

Dear Harry, we are sorry that you could not stay at our property. We see that you tried to check in on a different day than what you booked. when you return back on the right date, you did not honor the $100 incidental authorization on a debit/credit card. please contact Expedia to get your full money back. Looking forward to seeing you again in the near future

Philana

3 years ago

Business response:

Dear Philana, We appreciate your review. I understand that you were not very pleased with your experience while you were a guest at our property. Please would tell us more about your experience. We just want to find out where to improve, so we can take care of this issue in the future. Please feel free to call me at 314- 568-2863. that is my cell phone. My name is Ayman Guirguis. I am the Operations Manager.