DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Vladimir

2 years ago

Beat up place. Nothing works properly in the room. They should not be open for guests

Business response:

Thank you for your feedback. We apologize for the issues you encountered during your stay. This is not the experience we aim to provide, and we are taking immediate steps to address these concerns. Your comments are valuable in helping us improve.We hope you'll consider giving us another chance in the future.

Julie

2 years ago

Business response:

We’re sorry to hear that your experience wasn’t up to par. We invite you to message us at directly with any additional feedback that you feel would help us improve going forward.

Donna

2 years ago

Over priced The elevator smelled of weed. The halls were very hot. I asked for and extra blanket and they didn't have any. Also they charge 100 for security deposit. Guess they have that kind of people staying. We thought it would be nice because it was apart of the casino. You have heard the saying about assuming

Business response:

Thank you for sharing your feedback with us. We sincerely apologize for the issues you experienced during your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short of your expectations.Regarding the elevator odor and temperature in the halls, we are actively working to address these concerns to ensure a pleasant environment for everyone. We apologize for the inconvenience of not having an extra blanket available and for any misunderstanding about the security ... read more

Teja

2 years ago

They didnt even give us water bottles

Business response:

Thank you for sharing your feedback with us. We apologize for the inconvenience regarding the water bottles. We will review our amenities to ensure a better experience for our guests in the future.Please feel free to reach out if there’s anything else we can do to improve your stay.

Ashley

2 years ago

Where to start..first they closed the pool early. I had to check out early and drive 4 hours bc I got bit by bed bugs and my family across in the other room got bit as well. I was refunded for one room not the other. I shouldn't have paid anything for sleeping with bed bugs.

Business response:

We sincerely apologize for the experience you had during your recent stay with us. The issues you described are very concerning, and we take them extremely seriously. Please contact us directly so we can assist further and regain your trust. Your feedback is invaluable to us as we strive to provide a safe and comfortable environment for all our guests.

Liz

2 years ago

Early staff was nice and respectful.. Late night staff was rude and unprofessional also very ignorant

Business response:

Hello Liz, thank you for taking a moment and sharing your experience with us. Thank you for bringing this issue to our attention. Please accept our sincere apology. We pride ourselves on giving the best possible guest experience and we are sorry we feel short in this instance. Thank you again and have a pleasant day!

Cassie

2 years ago

The first room we were in the toilet was falling off the wall. We did get moved to another room that wasn’t much better. Very stained carpets and bed linen. The curtains wouldn’t close all the way. We stayed 2 nights and even with directly speaking to the housekeeper they not clean our room while we were out. I had to call the front desk to get fresh linens and towels and had to take out my own trash. The hotel hallways smell so much like marijuana that I had to put a towel at the bottom of the door to keep the smell out. Th... read more

Business response:

Thank you for taking the time to share your feedback with us. We sincerely apologize for the multiple issues you encountered during your recent stay. Your experience does not reflect the high standards we strive to maintain.We are deeply sorry for the maintenance issues in your rooms and the inconvenience with housekeeping. This is not typical of our service and we will address these issues with our team to ensure they are resolved promptly. Regarding the odor in the hallways and the elevator panel, we are investigating thes... read more

Mary

2 years ago

Front desk is very rude. Once coffee pot is empty they don’t replace and if you don’t like coffee there’s no tea. Tiles in bathroom are loss and very slick when wet. Toilets are low, they should be higher.

Business response:

Thank you for your feedback. We apologize for the lack of service you received during your interactions with our staff. We will be sure to use this information as a coaching tool to improve on our service essentials for our guest. I hope you grant us an opportunity to make it right during a future visit.

samantha

2 years ago

terrible experience

Business response:

We thank you for your business and appreciate you taking the time to tell us about your experience. DraftKings at Casino Queen constantly strives to improve our service and your feedback helps us to do that. To submit any additional comments, cares or concerns please feel free message us. If at anytime during your stay please contact the front desk for the opportunity to rectify the circumstances.