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DraftKings at Casino Queen

3.9

About this business

Location details

200 Front St, East St Louis, IL, 62201, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 3:00 p.m.
Tue8:00 a.m. to 3:00 p.m.
Wed8:00 a.m. to 3:00 p.m.
Thu8:00 a.m. to 3:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
3.99,460 reviews
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Robert's profile image
Robert 
3 years ago

Carpet in the halls and the room are stained. Bathroom fan not working in the room. The whole place is dark, nothing to lighten the room except lights. 

Business response:

We're sorry to hear that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity to enhance our product. 

Tammy's profile image
Tammy 
3 years ago

Front desk staff was unfriendly. Rooms were dirty. Location was good. 

Business response:

We thank you for your business and appreciate you taking the time to share to share about your feedback about your experience. Draftkings at Casino Queen constantly strives to improve our product and service your feedback helps us to do that. 

Gary's profile image
Gary 
3 years ago

I left v.m. message for property mgr Jonathan Goines and never got a return call. Hotel won't service rooms during stay. Anything I needed for room I was told to go retrieve myself from front desk (I needed a box of tissues). Breakfast "buffet" is a coffee machine. No milk. Nada mas. "Napkins" are a roll of crappy, thin, cheap, industrial-quality paper towel. This property is an embarrassment to the brand. Shame on them. I would just add that the young ladies working the front desk were overall helpful and nice. 

Business response:

We're sorry to hear that your experience wasn't up to par.We appreciate your feedback and will be sure to use this as a coaching opportunity.Thank you for staying with us. 

Kathleen's profile image
Kathleen 
3 years ago

Close to Interstate and close to the casino 

Business response:

Thank you for staying with us. 

Xia's profile image
Xia 
3 years ago

Business response:

Thank you for staying with us. 

Martha's profile image
Martha 
3 years ago

I got a view of a green protruding roof out my hotel window. I asked to be switched as that's not what I had booked and they wouldn't. The room smelled like cigarettes ghost in water, the carpets and walls were stained (looked like grease spots) there was no microwave, coffee machine was moldy and no daily house keeping service was offered. Their baseball game shuttle that states is a free service to the game and back (up to an hour after the game) is a lie and they left us stranded in downtown St.Louis a huge group of at le... read more

Business response:

Thank you for staying with us. These issues will be addressed. 

Russell's profile image
Russell 
3 years ago

Nothing 

Business response:

Thank you for staying with us. 

Shirley's profile image
Shirley 
3 years ago

The room was large and nice. The bed was comfortable. Liked the idea of using room card for elevator…nice safety feature. The tv would not work, girls on duty was useless to fix it. Guy that came on duty fixed it. Pool was out of order which sucked. There was no breakfast. Room price was too expensive to not have these amenities. 

Business response:

Thank you for staying with us.We will be addressing your concerns. We really appreciate you for staying with us. 

Kyle's profile image
Kyle 
3 years ago

Business response:

Thank you for staying with us. 

Frequently asked questions about DraftKings at Casino Queen

How is DraftKings at Casino Queen rated?

DraftKings at Casino Queen has a 3.9 star rating with 9,460 reviews. 

When is DraftKings at Casino Queen open?

DraftKings at Casino Queen is open now. It will close at 3:00 p.m.