DraftKings at Casino Queen

3.9

Hotels
East St Louis, IL

About this business

Hospitality Hotels

Location details

200 Front St, East St Louis, IL, 62201, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 3:00 p.m.
Tue	8:00 a.m. to 3:00 p.m.
Wed	8:00 a.m. to 3:00 p.m.
Thu	8:00 a.m. to 3:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	8:00 a.m. to 5:00 p.m.
Sun	Closed

3.910,260 reviews

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Mindy

2 years ago

We were not acknowledged by staff barley during the entire stay. Everything and surface was dirty. Our room had s fantastic view of the Arch but the room was filthy. Stains in the carpet everywhere and didnt even try to clean them. Furniture was majorly chipped and old. Lamps did not work and shades torn. They had an amenity card and they didnt have anything that was mentioned. When asked if we could have extra cream and coffee they stated we gad to go to a room down stairs a use a dispensing machine. Could not get packets f... read more

Business response:

Hello Mindy, thank you for taking the time to share your experience, and we sincerely apologize for the inconveniences you encountered during your stay with us. We deeply regret that we did not meet your expectations, and we appreciate your valuable feedback as it helps us improve our services. The cleanliness of the room you were assigned is unacceptable, and we apologize for this oversight. Rest assured, we will be reinforcing our housekeeping protocols and conducting additional training to prevent such occurrences in the ... read more

Gary

2 years ago

We use to go to the Casino Queen years ago and it was a decent place to stat. It is now in dire need of updating. Our rooms carpet was dirty with many visible stains on the floor. The bedside table was all chipped up. The hallway and lobby carpets obviously vrry dirty. Would not recommend this hotel and we will not stay there again. The shuttle service to Busch Stadium was awesome though.

Business response:

Hello Gary, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issues you experienced with your room. We are happy to hear that you had a blast with the complimentary shuttle to and from the ballgame. We thank you for choosing to stay with us and we appreciate your business.

Lucas

2 years ago

The lobby bathrooms looked like a worker had not been in them in years. The stall door was broken, and the other toilet didn't flush without spraying the person using it. Our sheets had stains on them. Room was a good size, but it is obvious the entire hotel could use some work and more attention.

Business response:

Hello Lucas, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We sincerely apologize for the issues you experienced with your room. We thank you for choosing to stay with us and we appreciate your business.

Anonymous

2 years ago

Going down hill The hotel looks like it was really nice at one time but wear and tear has taken a toll on the entire property and it looks like there has been little to no effort of money spent to maintain it. The furniture is well worn, the curtains have small holes worn into them, the lamp in the room had stains all over the shade. The lighting in the bathroom was so dim we could hardly see in the mirror. The TV on the wall was so small compared to what is normally seen in hotels these days. We still found the TV adequate ... read more

Business response:

Hello, thank you for taking a moment and sharing feedback about your recent stay with us. We appreciate and value your opinion and we take our guest input into great consideration when making changes and updates to our property. We thank you for choosing to stay with us and we hope to see you again soon.

Russell

2 years ago

Old dirty and cringe Old dirty worn out hotel. Casino is cringe. No services only good part is the draft kings sport bet room and bar. Otherwise entire property is run down.

Business response:

Hello Russell, thank you for your valuable feedback. We sincerely apologize for the issues you experienced and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. Again, thank you for your feedback and we hope to have another opportunity in the future to make it right.

Jennifer

2 years ago

Room though clean was shabby. Large tear in carpet, all the lamp shades were torn and furniture has seen better days. Just sad state

Business response:

Hello Jennifer, thank you for your valuable feedback. We sincerely apologize for the Housekeeping and Maintenace issues you experience in your room and the inconvenience it caused you during your stay. We take pride in the product and service we provide for our guest and to know we fell short of that is disheartening to hear. I will be sure to share this feedback with our Housekeeping and Maintenace teams to ensure these concerns are handled. Again, thank you for your feedback and we hope to have another opportunity in the f... read more

Zackery

2 years ago

Not at all like the picture the hotel is not connected to the casino. The rooms are terrible. I mean I’m trying to find something good to say.

Business response:

Hello Zackery, we are sorry to hear that you are disappointed in your experience with us. We take customer feedback very seriously. We invite you to share your concerns with us in further detail by emailing us so that we may personally assist you and make it right.

Anonymous

2 years ago

The room was very dirty. Left over food in fridge from another guests stay. Stains on carpets and ceilings. It was actually disgusting and we left.

Business response:

Hello, we appreciate you for taking the time and sharing your experience with us. We apologize for the issues you experienced during your stay, in the future if you experience any issues notify the front desk team so they can rectify the situation immediately. We appreciate your business, and we hope to see you again in the future.

payten

2 years ago

Business response:

We’re sorry to hear that your experience wasn’t up to par. We invite you to message directly with any additional feedback that you feel would help us improve going forward.