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DraftKings at Casino Queen
- Hotels
- East St Louis, IL
About this business
DraftKings at Casino Queen is located in East St. Louis, Illinois, less than five minutes from Downtown St. Louis and across from the Gateway Arch. We strive to take our guest experience to the next level through fantastic service, exciting gaming options, delicious dining options, and a hospitable stay.
Location details
200 Front St, East St Louis, IL, 62201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Business response:
Hello Paul! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Over all everything was really nice, quite and the down town to Missouri was very assessable walking distance. The staff at the hotel were very nice and helpful no complaint there. As for the cleanliness of the place everything was clean except that in the room we stayed somebodies underwear was left hanging behind the bathroom door, which I thought was kinda gross, I mean it's nothing out of this world not like we haven't seen underwear but I would not want have seen them hanging there, thankfully they looked somewhat clean... read more
Business response:
Hello Jorge, thank you for taking the time to share your feedback. We are glad to hear you found the hotel nice, quiet, and conveniently located, and that our staff was helpful and courteous. We apologize for the oversight regarding the underwear left behind in your room. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention. we will ensure that our housekeeping team is reminded to thoroughly check each room to prevent such issues in the future. We’re grateful for your understandin... read more
Hotel was nice staff was okay check in was not very smooth as was hidden charges for extra deposit not listed on your website was supposed to drop off immediately upon check out two days later and we still haven't dropped off of my bank account
Business response:
Hello George, thank you for your feedback. We are glad to hear you found the hotel nice, though we are sorry to learn about the issues with the check-in process and the deposit. To clarify, we release the deposit at the time of check-out. However, the time it takes for the funds to be made available in your account depends on your financial institution's processing times. We strive to ensure that all deposits are returned promptly, but unfortunately, we have limited control over the speed at which banks release these funds. ... read more
Business response:
Hello Suzette! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Everything was perfect for what we were going to do
Business response:
Hello Jeffrey, thank you so much for your kind words and wonderful review! We are really glad everything met your expectations. If you have any suggestions for improvements or anything else you’d like to share, we would love to hear them. Your feedback is truly appreciated! Once again, thank you Jeffrey and we look forward to seeing you on your next trip!
There was hair on sink & toilet. There was absolutely NO SOAP!! There was lotion & 1 bar & face wipe. 😐
Business response:
Hello Cody, thank you for bringing these issues to our attention. We are truly sorry to hear about the cleanliness concerns in your room and the lack of soap. This is not the level of service we strive to provide, and we apologize for the inconvenience. We will ensure that our housekeeping team is reminded to thoroughly clean all areas and to properly stock the rooms with essential amenities. Your feedback is invaluable in helping us improve. If you have any further concerns or need assistance, please don’t hesitate to reach... read more
Very clean
Business response:
Hello Marli! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Business response:
Hello Brent! Thank you for the wonderful review, we greatly appreciate you taking a moment to rate us, and we look forward to seeing you again in the future.
Carpet in room is dirty, needs shampooing
Business response:
Hello Bonnie and thank you for bringing this to our attention. We are sorry to hear that the carpet in your room was not up to our usual standards. Cleanliness is a top priority for us, and I will make sure your feedback is passed on to our housekeeping team to address this issue promptly. We appreciate your input as it helps us improve our services. If there’s anything else we can do to make your stay more comfortable, please let us know. Once again, thank you Bonnie and we look forward to seeing you again in the future.
Frequently asked questions about DraftKings at Casino Queen
How is DraftKings at Casino Queen rated?
DraftKings at Casino Queen has a 4.3 star rating with 6,091 reviews.
When is DraftKings at Casino Queen open?
DraftKings at Casino Queen is closed now. It will open on Monday at 8:00 a.m.