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DS-920DW
About this business
have not used it very much, but seems like a good product
We are a chiropractic office so we need to scan insurance cards, ID's, etc. on patient's. We were in need of another duplexing scanner so when I saw the wireless advertised for this model I thought perfect now we can use it at any of the work stations and immediately the scanned document will be available. While this is technically true the part that is missing in the advertising and product information, even from Brother, is that the "wireless" scanning has to take place over a wireless connection between your computer and ... read more
I am very pleased with how mobile this is. it is sooo convienient
Purchased in 2019 I don't use it a lot and it just died. Only one year warranty. Bad, there are a lot of better options on Internet and better price.
Never worked. If I could give zero stars I would. My fault for not testing within return window. I wouldn't purchase again or recommend.
It doesn’t work wireless. Could be better if you check
Business response:
We are sorry to hear that the wireless connection on your Brother DS-920DW is not working. We know this is frustrating. Below is a FAQ that may improve the wireless connection. https://help.brother-usa.com/app/answers/detail/a_id/73117 If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
had to change this three times. Upgraded to a different model...o more problems
This is the hardest device to use, the instructions are confusing, almost impossible to send the scans directly to the PC even with a hard connection, and it almost requires a VooDoo priest to get the scans done, transported, organized, named, etc. I have contacted Brother for support multiple times and always read the manual. If I find this hard, I know you will-- I was an IT support person who set up hardware and wrote software.
Business response:
Hi, we understand you are experiencing an issue with scanning to PC. We' ll be happy to help. Make sure the scanner driver is downloaded which the DSMobile Capture will be installed. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
I bought this scanner to scan store receipts to get organized for next year's taxes. I'm sick of boxes of receipts! I scan them then upload them to Quickbooks and attach them to the transaction for super easy bookkeeping. I got the scanner to work great on my desktop computer using their app with no problems, but I could not get it to scan on its own. Each time I try to feed in the receipt, a red lite blinks because of a paper jam when the scanner is not connect to my desktop. I'm sure once I call tech support I can straight... read more
Frequently asked questions about DS-920DW
How is DS-920DW rated?
DS-920DW has a 3.7 star rating with 1,046 reviews.
When is DS-920DW open?
DS-920DW is closed now. It will open at 9:00 a.m.