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DS-920DW
About this business
I'm giving this a low rating because of the charging / data port has broken on 3 of my scanners. I have bought several of these and they work great, they're portable, they scan double sided in 1 pass. They do not scan long receipts from stores past 11 inches. I ended up buying another brand for this reason. This scanner was purchased for scanning driver licenses for business purposes.
I couldnt get the scans and the batteries ran out quick
Business response:
Hello Sunki. Thank you so much for the feedback on your Brother DS-920DW scanner. Brother strives for continuous improvement in our products and service. Thanks for giving us feedback on the experience you've encountered with the machine not scanning and battery drainage. We apologize for the overall support experience in getting this matter resolved. If there's anything else we can help you with, please don't hesitate to contact us for support.
Will not work properly tryed to contact and have not got any help yet 2 weeks now
Business response:
Greetings, we appreciate your business and we want to provide you with the best possible customer service. Your Brother DS-920DW Scanner includes free technical support for the life of your product. Our Brother Support Team would be happy to help you. You can reach us by visiting the following support website at https://help.brother-usa.com/app/ask/p
I purchased this product in order to scan receipts to verify purchases after a house fire. This product was not user-friendly and readily available information at Brothers.com was not informative.
Not a good item had lots of issues connecting to computer
Business response:
Dear Meee, we appreciate your business, and we want to provide you with the best possible customer service. Your Brother includes free technical support for the life of your product. Our Brother Support Team would be happy to address the issue your having with the connectivity of the scanner to your computer. We can be reached at 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST or by visiting our support website at https://www.brother-usa.com/support/ds920dw
This product has a poor resolution for pictures and PDFs and it could be challenging to install if your computer do not have a disk driver.
The biggest problem with this scanner is the battery. It will not charge. The second biggest problem with this scanner is the buggy software.
Business response:
Thank you for taking the time to review our Brother DS-920DW scanner. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
I thought it would be easier to scan my receipts using this scanner instead of a printer scanner but boy was I wrong it was so difficult to use and it took a long time just to scan a few receipts
Business response:
Thank you for taking the time to review our Brother DS-920DW scanner. Your feedback is very important to help us improve our product. We would like to help with the issue and ask that you please reach out to our customer support via chat, email, or phone by using the following URL so we can continue to assist you. Brother does offer FREE support for the life of this machine: 1-877-BROTHER (877-276-8437) Available Monday -Friday 9AM – 9PM EST https://www.brother-usa.com/brother-support
Scanner is compact and works well. The quality of scan is better than with my printer.
Frequently asked questions about DS-920DW
How is DS-920DW rated?
DS-920DW has a 3.7 star rating with 1,046 reviews.
When is DS-920DW open?
DS-920DW is closed now. It will open on Monday at 9:00 a.m.