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East Maryland Animal Hospital
- Veterinarians
- Phoenix, AZ
About this business
Location details
529 E Maryland Avenue, Phoenix, AZ, 85012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I have gone for years but will never go again. The only good thing about this visit was the receptionist. The vet assistant was unfriendly, borderline rude.The vet was worthless. Seriously? You can't find my dogs pulse? You think my dog is too noisy to hear her heart? Then why did I PAY $60??? You can't do anything! You have to look everything up online? I can do that, and have, at home. Why should I pay you to research potential problems online? This was not the Vet I have seen in the past. I want a refund!! You did NOTHING... read more
Business response:
Hi Will. We are so sorry for your recent experience with our hospital. We have reached out to address your concerns and left a message for you. Please give our office manager a call back at 602-279-7366 at your earliest convenience so we may rectify this situation and apologize offline.
Great care for our pup and super understanding when I'm a crazy dog mom. We switched from Banfield and haven't looked back. Update: While I appreciate your response Haley, we had an absolutely terrible experience yesterday. I won't change my rating, as Dr. Schroeder is really great. We will never agree to an appointment with Dr. Clemens again.
Business response:
Hi Brittnee, we appreciate your encouraging words and look forward to seeing you and your precious pup again soon!
Our cat got sick suddenly. His symptoms were not eating, not drinking, sensitivity to touch. We were able to get in immediately. The problem we have is their procedure. After we were shown to our examination room, we explained his symptoms to the nurse. The nurse took our cat from the examination room into the back room immediately. We were left there to wait. The doctor then came in and had examined our cat already in the back. To us, the examination of our cat should have been done in the examination room with us ... read more
Business response:
Hi Steve. Please see the response to your review from the doctor. "I read your review and I am sorry I did not meet your expectations. I take this criticism very seriously. Whenever we get negative feedback we try to learn from the experience and improve on our communication and services. So thank you for letting me know I did not communicate to you what I was doing and why. I know it is too late, but I will try to explain to you why we did what we did on that day. The technician took Dolce to the back to get a wei... read more
We have used East Maryland for several years now and think the vets are very knowledgable and the staff extremely friendly. however, we have had 2 big health scares with our dog and each time the vet takes the dog to the back to do an examination, then a technician will come back to the waiting room to explain the findings and review the bill for services rendered. Often times the tech cannot explain what the vet did behind closed doors or what every line of the bill represents. As a client, and someone getting ready to sp... read more
Business response:
Thank you for taking the time to write this review. We value your feedback and apologize for the negative experience you had. We understand how important your pet is to you and take every step possible to keep your pet healthy and happy. We are sorry that there have been times where we have not been able to provide all of the information regarding your pet's treatment that you desired. In the future, we will be more sensitive to this issue and strive to provide better service to our clients. We take your comments serious... read more
(Note: I have taken every animal I have ever owned to EMAH since the 1980's and will NEVER go back) The facility is very clean and the staff is friendly, I was pretty happy taking my cats here until my most recent experiences last spring which were completely unacceptable. One of my biggest complaints is that they no longer have an on-site pharmacy and the vet techs call to say they "called in the prescription" to this independent pharmacy nearby with inconvenient hours (I don't live near EMAH so it was a pain to make extra... read more
Business response:
Thank you for taking the time to write this review, Mandy. As pet lovers and owners ourselves, we understand how important your pets are to you and do our best to keep them happy and healthy. We are sorry that you do not feel this was the case in regards to your most recent experiences. You are absolutely correct that your pet's prescription should not take extra effort and reminders on your part, and should have been filled sooner. We want to assure you that we take this feedback very seriously and will make any and all nec... read more
Nice people but very slow and behind schedule. It is fine if you have at least 30 minutes to pick up your pet from being boarded or wait 45 minutes after your scheduled appointment. They will tell you 5 minutes but take 20 minutes. I'll find a vet who values my time.
Business response:
Thank you for your feedback Leland. We know your time is valuable and we make a sincere effort to see every client on time. Emergency cases do however take priority and inevitable appointment delays occur. We apologize for not better communicating the delay and will be sensitive to this in the future. If you wish to discuss anything else, please do not hesitate to contact us at your earliest convenience.
BEWARE! This hack outfit is interested in nothing but YOUR MONEY. Had an appointment at 11 a.m. today for heartworm testing and prescription refills for my two Husky's yearly heartworm medicine. 30 minutes before the appointment (just now) they call and tell me "there is a problem" and I will need to spend an ADDITIONAL $150 for a "wellness exam" before they can do the heartworm test. PATHETIC! There is no "exam", just a SCAM for MORE MONEY. NEVER AGAIN! YOU HAVE BEEN WARNED Yelpers!
Business response:
Thank you for your feedback. Unfortunately, veterinary care and pet medicine can be costly. Your pet is our number one priority and we provide the highest level of medical treatment for your pet. Sometimes these treatments can be expensive, but we are confident that your pet will be treated with high quality equipment, medicine, and a knowledgeable doctor, so that we can avoid future problems. When a veterinarian gives anything to a pet he has to perform an exam, even if he saw that pet the day before. You will find this... read more
I have my puppy on the puppy plan and I was behind $50 and without a single phone call they canceled my puppy plan by sending me a letter. This place is ridiculous. I will never take my dog back here again .
UPDATE: Despite the note below from the vet, there has been no communication or follow-up re: this review. Another example of the clinic not really caring about dissatisfied clients - and focusing more on a facade of responding rather than making some much needed fundamental changes. ----------------------------- It is always difficult to write a negative review - especially more difficult when it concerns professionals in the pet-care business. We took our 10-week old purebred ridgeback to this location for his slew of sh... read more
Business response:
Hi Jonathan, thank you for your feedback. We are sorry to hear about your first experience with our hospital and staff. Your pet's health and safety is our top priority, and we would never want you to feel pressured into treatment or plans. We apologize for continually explaining our PAW Plans - we tend to get excited about them! We would greatly appreciate the opportunity to keep you and your pup as clients and will work harder in the future to ensure we are treating both you and your pet with respect and the highest qu... read more
Frequently asked questions about East Maryland Animal Hospital
How is East Maryland Animal Hospital rated?
East Maryland Animal Hospital has a 4.5 star rating with 782 reviews.
When is East Maryland Animal Hospital open?
East Maryland Animal Hospital is open now. It will close at 2:00 p.m.