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East Ventura Animal Hospital
- Ventura, CA
About this business
Location details
10225 Telephone Road, Suite D, Ventura, CA, 93004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
After many many years and dogs with this vet hospital I'm angry snd disappointed. My 16 year old dog suffered either a stroke or seizure and I immediately drove her to their clinic only to be told they couldn't see her due to appointments booked that day snd doctors out to lunch! Had to drive across town to VMSG where she was treated well. They also told me they'd call if there was a cancellation the next day and or fit her in the day after that. Never got a call at all. I will never use this Veterinary hospital again.
Business response:
Dear Patricia, Since Rick already commented on Google, and we responded to him, I will go ahead and respond to you the same..... We are sorry to hear about your recent experience with us. As a dedicated team of professionals at East Ventura Animal Hospital, we strive to ensure all our patients receive the best care possible, and we apologize for falling short in this instance. It's our practice to do everything we can to accommodate all our patients, even during peak hours, and we're disappointed we couldn't do that for yo... read more
The response of this company is not true. I called over 6 times and emailed and was told multiple times this was not possible. Your staffed refused to email or fax a prescription and said I must order through the site! Unreal that you guys would do this and be this dishonest. Trust me, there was no misunderstanding. I was very clear what I needed and you were very clear that I needed to pay an extra $20 to overnight a full case!!! Very dishonest company, DO NOT TRUST!!
Business response:
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. This sounds like a misunderstanding. We definitely sell food by the can and could have sent you (via email or fax) a prescription for the food for you to take to a place closer to you. Our sincere apologies for the miscommunication and we hope Stitch is enjoying his new home. Thank you, East Ventura Animal Hospital
I've become very disappointed in the "corporate" type care EVAH is offering. When my vet retired some six years ago, he turned his practice over to EVAH. The staff is friendly, but not very accommodating. My doggie has blood in her urine. I made an appointment, but it would be a week before they could see her.They offered to put me on the waiting list in case someone canceled. I was proactive and called every day slowly moving "up" on the list. After they closed on Saturday, I decided to take my dog to an emergency animal h... read more
I would not even give the 1 star, but there is nothing lower. Years ago I lived on the east side of Ventura. I call EVAH and asked how much it would cost to get my toy poodle and cats teeth cleaned. They told me a price like $75 each. When I went to get my animals at the end of the day, they gave me a bill for $650! I was stunned! I said you gave me a price of $75 per animal when I asked. they said they "forgot" to include the price for putting the animals under to do the work. I never went back....until today. BIG mistake! ... read more
Business response:
Kim, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We offer a variety of treatment options so that you may select a less costly alternative, if possible, so please don't hesitate to voice your concerns to your veterinarian during your next visit. We aim to provide you with the information and educational resources to make the most informed decision for your pet. Please let us know if we can answer any of your questions!
Few items for low: 1. Waiting outside never seeing the Vet. You don't get to see vet and have to wait in hot parking lot. I communicate better face to face and of course they bill you like face to face - but you can't come inside and speak to Vet. But they will happily take my credit card. 2. Called 4 times, each time get voicemail and have not received call back; four calls over two weeks - no answer / no call back. Now I need to go elsewhere for flea meds / general care. 3. If you don't call back - I don't go back.
Business response:
Alex, we greatly appreciate you taking the time to speak with us and for allowing us to address your concerns. We understand your frustration and will use this feedback to work hard to improve the service we provide our clients and their pets. We cannot locate your information in our system, so please do give us a call back and ask for the manager. Thank you so much!
This hospital was great two years ago when I first joined the Paw Plan. But the customer service has gone downhill. And DO NOT get the Paw Plan unless you are sure you are going to use all services because they will not refund you if you cancel and have not used the services for that year. (I.e. dental cleaning, blood panel). I gave this hospital $700 and just got vaccines this year. When I asked for a refund for the services that I had not used, even if it was a partial refund, they did not accommodate that. I wish I would ... read more
Business response:
Panduh, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. At the time you singed up your pet for the PAW plan, a contract was gone over with you and after, you did sign the contract. The contract states that you as the subscriber is fully responsible for ensuring that your pet receives all of the services provided in the plan. The contract also... read more
I have never been as disappointed and sad as I was today with the doctors and staff at EVAH. My beautiful young Brittany, Fletcher, after throwing up his food in the morning, was vomiting blood by mid-afternoon and when I called EVAH the staff and doctors referred me to emergency hospitals, which is standard. So I called all the pet emergency hospitals in the area and they were either not taking any pets (Horizon, where I have gone before) or there was a five or more hour wait at the others in their parking lots before they ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Edward. We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Our chart notes show that we did advise you to try to seek emergency care from 3 different 24 hour emergency practices. When you showed up at our facility, we did explain all of our doctors were very busy but if you wanted to hang out for a little while, Dr. Fowell would try to work you in. You wanted to know how long of a wait it would be... read more
Horrible place!! They will rip you off and you'll have to resort to taking them to court, which I did, and WON, to get a judgement against them!! So avoid the headache and go elsewhere!
People that answer phone don't place your med order for pick up.( Thursday)(pick up Friday at 11) About noon no answer the phone. Then when you stop by to get your med for your dog. You have to wait more time or come back again. Or wait for a call back 4 hrs now & still waiting
Business response:
Gilbert, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
Frequently asked questions about East Ventura Animal Hospital
How is East Ventura Animal Hospital rated?
East Ventura Animal Hospital has a 4.6 star rating with 951 reviews.
When is East Ventura Animal Hospital open?
East Ventura Animal Hospital is closed now. It will open at 9:00 a.m.