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El Dorado Hills Sports Club and Spa
- Sports Clubs
- El Dorado Hills, CA
About this business
Location details
530 Post Ct, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I've been a member here for years and the cleanliness and the upkeep of the gym has gone from great to down right gross. I honestly feel I pay too much money to have to deal with all the things that are not in working order, the old equipment, the paint practically chipping off the walls and the dirty floors...just to name a few. I would appreciate that this matter be seriously looked into. If not, I am ending my membership.
Business response:
Hello Jessica, thank you for your feedback. We're sorry to hear about your recent experience at our club. We'd like to discuss this matter with you personally so we can address and pinpoint your concerns. Member satisfaction is important to us. Can you please send us a private message so we can exchange contact info? We'll want to connect you with the general manager directly. Thank you again for your feedback and we appreciate your membership.
Gym is average. Not impressed by the members. Hardly anyone re-racks weights. Those that do can't figure out how to rack weights in an orderly fashion. I've seen plenty of people leave dumbells and mats on the ground rather than putting the equipment back where they found it. I've been a member of 10+ gyms over they years and this is by far the worst gym ettiquite I've seen.
I went in ready to sign up for a membership since I live nearby. The way I was received by the staff was unbelievable. I had called a week before to inquire about basic info, but the marketing person was not available (and the person on the phone would not give any info) so I decided to stop in when I found some time today. I let the woman at the front desk know that I wanted to find out about membership rates/info, and she abruptly slapped down a yellow personal/contact information card for me to fill out. I told her I was ... read more
Business response:
Hello Amy, Thank you for taking the time to provide us with your feedback. We really appreciate it, as it helps us identify areas of opportunity where improvements can be made on our end. We do apologize for your recent experience at our club. We never like to hear that someone (member or non-member) has experience anything short of an excellent experience. Taking a moment to address your concern about our new membership signup / club tour policy - the membership information we request is a way to gather information about... read more
I went in ready to sign up for a membership since I live nearby. The way I was received by the staff was unbelievable. I had called a week before to inquire about basic info, but the marketing person was not available (and the person on the phone would not give any info) so I decided to stop in when I found some time today. I let the woman at the front desk know that I wanted to find out about membership rates/info, and she abruptly slapped down a yellow personal/contact information card for me to fill out. I told her I was ... read more
Business response:
Hello Amy, Thank you for taking the time to provide us with your feedback. We really appreciate it, as it helps us identify areas of opportunity where improvements can be made on our end. We do apologize for your recent experience at our club. We never like to hear that someone (member or non-member) has experience anything short of an excellent experience. Taking a moment to address your concern about our new membership signup / club tour policy - the membership information we request is a way to gather information about... read more
Sad to say after 9 years as members we are done. EDHSC does not enforce their rules. I've had friends leave in the past because of this as well. God help you if you have to deal with the general manager...who is demeaning and disrespectful. I guess I should thank him since we have found a better and less expensive place for our family to work out...without the kaos this place generates. I will say the Asante Spa associated with them is fabulous! Unfortunately Spare Time Clubs will never see another dime from our family.
Business response:
Hello Cassandra, Thank you for reaching out. We wanted to let you know we've received your review. After acquiring some background information and discussing internally, we have decided that any further communication would be best handled directly with club management, off-line, out of respect for your privacy and the online Yelp community. Please contact the General Manager for any further discussion: GavinR@sparetimeinc.com Thank you El Dorado Hills Sports Club
So this gym has too many broken machines to count, and they leave them unattended for MONTHS on end... It's really frustrating, also it seems like there are too many people enrolled at this particular gym and there aren't enough machines nor weights to accommodate the 5'o clock rush... Not to mention their showers have extremely low water pressure and are rarely cleaned... And to top it off their holiday hours are bizarre. Why would you close at 5 pm on New Years day? I understand New Years Eve, but it doesn't make sense for... read more
Someone is pulling down negative reviews of this sports club and allowing the glowing reviews to stay. This is a terrible sports club and they have no problem charging people for a month after they close their membership. When a person refuses to pay for something that they are not using or contractually obligated to pay for, they turn it over to collections. STAY AWAY FROM THIS CLUB! (This is my 3rd post and I hope this one stays up)
Business response:
**UPDATE 5/24/14** Hi Leslie, your reviews are not being taken down. Yelp filters certain reviews into an "unrecommended" category, and the business owner has no control over this feature of Yelp. We have no desire to hide reviews. Please see this page for more information: http://officialblog.yelp.com/2010/03/yelp-review-filter-explained.html. Thank you. --- **UPDATE** Hi Leslie, as we previously stated, we can only continue any discussion of your situation offline, in order to protect your privacy. We will be more than h... read more
I think S.B.'s review is spot on. It is pretty easy to figure out the revenue this club brings in each month and the value you get in return just isn't there. I'm fully aware the $166 I pay each month for my family of four is a rip-off; however, there isn't another place nearby that offers childcare. Once there is some nearby competition, look for their prices to fall 30-40%. Positives: 1. Location. 2. It is pretty empty after 11 a.m. on the weekends. 3. Group cycling classes. Negatives: 1. Way too many personal ... read more
Business response:
Hi Jeremy, Thank you for leaving us feedback via our Yelp! listing. We pride ourselves on providing excellent customer service, and we are sorry to hear that your experience did not reflect that. Our management team is trained to enforce the rules about cell phone usage, and we do apologize for the misunderstanding that took place. We have passed along your feedback to management to ensure that a similar experience does not occur again. Thank you again, and we hope to see you at El Dorado Hills Sports Club again in the futu... read more
I found this place to be overpriced and very "meat market". The equipment are pool are nice as is the kids room. The classes are always packed and hard to get into :( I went to a smaller place instead
Business response:
Hi Elizabeth, Thank you for reaching out to us on Yelp. We appreciate all feedback to help us continually improve. We hope that you may give El Dorado Hills Sports Club another opportunity to serve you in the future. El Dorado Hills Sports Club Management
Frequently asked questions about El Dorado Hills Sports Club and Spa
How is El Dorado Hills Sports Club and Spa rated?
El Dorado Hills Sports Club and Spa has a 3.8 star rating with 309 reviews.
When is El Dorado Hills Sports Club and Spa open?
El Dorado Hills Sports Club and Spa is open now. It will close at 10:00 p.m.