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El Dorado Hills Sports Club and Spa
- Sports Clubs
- El Dorado Hills, CA
About this business
Location details
530 Post Ct, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 8:00 p.m. | |
| Sun | 7:00 a.m. to 8:00 p.m. |
I'll start by saying I am not one to leave bad reviews and especially since I have tried multiple times to resolve this issue with the manager but have yet to get a response. I originally made the switch from lifetime to save money and it started out ok. Hazel, the manager signed me up and let me know I could bring my daughter for a day for free to see if she likes it before signing her up. When I brought her I was charged for a "guest fee" so I called the front office & they assured me it would be removed before my statemen... read more
Business response:
Hi Nicole, we truly value you being a part of the EDH family. The charge for the guest fee was a misunderstanding by our front desk. Once you brought the charge to our attention, we did refund the full amount. After speaking with Jane, our Member Services Manager, she believes this was a miscommunication. She was unaware of how upset you were and we are truly sorry that you were bothered to such a degree. We pride ourselves on our members' experience and take feedback very seriously. The September charge for the upgrade in y... read more
If I could give them 0 stars I would. This sports club has no sort of integrity. Their employee did not follow their policies and procedures and they are making me pay for months of charges with no kind of accountability for the mistake their employee made! I offered to negotiate something with them and they refused. This club is absolutely terrible with customer service and they have no idea how to keep a good reputation. Terrible!!!!
Business response:
Hi Emily, we understand you have spoken with the General Manager of the club already. Unfortunately, if there is no signed document of cancellation then there is no action to follow in cancelling your account prior to this being an issue. We understand your frustration and hear your concerns, but we don't have documented proof of the cancellation.
There seems to be a pattern of folks loitering on the exercise machines (not actively doing reps) or on their iphones checking their Instagram feeds of late. But the surprise is when you ask someone who is sitting on the machine (not actively doing reps) if their done with their rep, they get indignant, confrontational and act as if they own the machine. Now, last time I checked we all pay the same membership dues. I usually feel pretty good after I work out. But lately, I've been feeling irritated with the lack of managemen... read more
Business response:
Hi Bob, thank you for taking the time to leave a review for El Dorado Hills Sports Club! We are sorry to hear of the issues experienced with machines being unavailable. It is definitely unacceptable for other members to become confrontational! We are actively working to improve this situation. As you have likely seen, we have recently expanded our fitness floor by a vast amount, including introducing various new machines and equipment! We also now have an employee who actively monitors the fitness floor. We are being proacti... read more
I joined this club 2 months ago, and I am wholly unimpressed with it. It doesn't have nearly enough equipment for the number of people. The teenagers take over the gym in the evening, and all they seemingly do is squat on a piece of equipment and look at their phones. Literally no gym etiquette. I joined for the close proximity which makes it convenient, but now I am beginning to look around for something better.
Business response:
Hi Layne, Thank you for your feedback! We are sorry to hear of your negative experience. We will be contacting you directly to see how we can resolve these issues.
way too many kids, most of which just sit on the machines looking at their phones when there's not enough machines to begin with. Overall, it's a very small gym. Worth maybe $45/month, but certainly not $90! Wish there were price differences for what you use, as I do not care about the pool or any classes. Hoping a 24 hour or something else opens up soon. The location (close to my house) is the only reason I've stayed.
Business response:
Hi Craig, Thank you for your feedback! We are sorry to hear of your negative experience. We will be contacting you directly to see how we can resolve these issues.
I go here because it's the closest gym to my house, but would not recommend. Wayyy too many people. Every weight machine was being used today and on multiple occasions so I just left. The cardio room always has availability though. I do spin classes regularly but there aren't any available in the evening fri, sat, or sun so half of the week really. Also the sanitizing wipes are empty a lot of times. I don't mean to leave a mean review but I just think it's very expensive for what it is.
Business response:
Hi Sierra- Thank you for taking the time to review us! We appreciate your feedback. We will be checking in on creating spin classes on the weekends, and making sure our sanitizing wipes are refilled frequently. I would also love to provide you with a free session with a Personal Trainer that can show you how to perform similar exercises with free weights for when machines are full. . A member from our Spare Time staff will be reaching out to you shortly. Have a great day!
Staff is rude. Its overpriced for what you get. Pool is often closed. Not really sure how they justify the price. I for family membership so kids could go swimming but pool is never open.
The club punishes the majority for the few that leave the pool too late. With that, pool hours close 30 minutes early. Plus, the hours are way too short on the weekends. But they blame COVID and lack of resources which is BS. The reason I am pissed is because they enforced this new rule without any prior notification. I was turned away tonight, June 30, 2021.
I have been a member of the Sports Club in El Dorado Hills for 3 years, primarily because of it's close proximity. But, yesterday I received an email saying that they were reactivating my membership and even if I didn't feel comfortable coming back yet they were going to charge me a $15 A MONTH FEE! This facility and Folsom have always been "average at best" and management (Hazel and relatively new female manager) have been both unprofessional and rude to me. It's reached the point now where I have to back away and cut my l... read more
Frequently asked questions about El Dorado Hills Sports Club and Spa
How is El Dorado Hills Sports Club and Spa rated?
El Dorado Hills Sports Club and Spa has a 3.6 star rating with 258 reviews.
When is El Dorado Hills Sports Club and Spa open?
El Dorado Hills Sports Club and Spa is open now. It will close at 8:00 p.m.