El Dorado Hills Sports Club and Spa

3.7

Sports Clubs
El Dorado Hills, CA

About this business

Recreation Sports Clubs

Location details

530 Post Ct, El Dorado Hills, CA, 95762, United States

Get directions

Weekday	Schedule	Status
Mon	5:00 a.m. to 10:00 p.m.
Tue	5:00 a.m. to 10:00 p.m.
Wed	5:00 a.m. to 10:00 p.m.
Thu	5:00 a.m. to 10:00 p.m.
Fri	5:00 a.m. to 10:00 p.m.
Sat	7:00 a.m. to 8:00 p.m.
Sun	7:00 a.m. to 8:00 p.m.

3.7295 reviews

Select a rating

Ashlee B.

2 years ago

I really wanted to continue my membership with this gym when I turned 25. When I came in on my birthday, (last hour of closing) I was working out in the weights area. In the middle of my workout one of the front desk staff walked right up to me and told me my membership was cancelled. (Obviously because I just turned 25) me, literally still sweating and out of breath, just stood there and said "Ok." What else was I supposed to say? I'm not a confrontational person and I really don't know why this employee chose to come up an... read more

Business response:

Hi Ashlee, Per your membership agreement, you were removed from the membership account on 5/31/23. We do greatly apologize that you were approached during your workout and we will work with our front desk staff on a more tactful approach in the future. We pride ourselves on being a family-friendly club and have a great group of age 13+ plus workout enthusiasts that use our facility. Our staff consistently monitors the club to ensure that all members are using the facility safely. The club hours have been consistent for t... read more

Nichole S.

2 years ago

I'll start by saying I am not one to leave bad reviews and especially since I have tried multiple times to resolve this issue with the manager but have yet to get a response. I originally made the switch from lifetime to save money and it started out ok. Hazel, the manager signed me up and let me know I could bring my daughter for a day for free to see if she likes it before signing her up. When I brought her I was charged for a "guest fee" so I called the front office & they assured me it would be removed before my statemen... read more

Business response:

Hi Nicole, we truly value you being a part of the EDH family. The charge for the guest fee was a misunderstanding by our front desk. Once you brought the charge to our attention, we did refund the full amount. After speaking with Jane, our Member Services Manager, she believes this was a miscommunication. She was unaware of how upset you were and we are truly sorry that you were bothered to such a degree. We pride ourselves on our members' experience and take feedback very seriously. The September charge for the upgrade in y... read more

Emily J.

2 years ago

If I could give them 0 stars I would. This sports club has no sort of integrity. Their employee did not follow their policies and procedures and they are making me pay for months of charges with no kind of accountability for the mistake their employee made! I offered to negotiate something with them and they refused. This club is absolutely terrible with customer service and they have no idea how to keep a good reputation. Terrible!!!!

Business response:

Hi Emily, we understand you have spoken with the General Manager of the club already. Unfortunately, if there is no signed document of cancellation then there is no action to follow in cancelling your account prior to this being an issue. We understand your frustration and hear your concerns, but we don't have documented proof of the cancellation.

Bob S.

3 years ago

There seems to be a pattern of folks loitering on the exercise machines (not actively doing reps) or on their iphones checking their Instagram feeds of late. But the surprise is when you ask someone who is sitting on the machine (not actively doing reps) if their done with their rep, they get indignant, confrontational and act as if they own the machine. Now, last time I checked we all pay the same membership dues. I usually feel pretty good after I work out. But lately, I've been feeling irritated with the lack of managemen... read more

Business response:

Hi Bob, thank you for taking the time to leave a review for El Dorado Hills Sports Club! We are sorry to hear of the issues experienced with machines being unavailable. It is definitely unacceptable for other members to become confrontational! We are actively working to improve this situation. As you have likely seen, we have recently expanded our fitness floor by a vast amount, including introducing various new machines and equipment! We also now have an employee who actively monitors the fitness floor. We are being proacti... read more

Layne M.

3 years ago

I joined this club 2 months ago, and I am wholly unimpressed with it. It doesn't have nearly enough equipment for the number of people. The teenagers take over the gym in the evening, and all they seemingly do is squat on a piece of equipment and look at their phones. Literally no gym etiquette. I joined for the close proximity which makes it convenient, but now I am beginning to look around for something better.

Business response:

Hi Layne, Thank you for your feedback! We are sorry to hear of your negative experience. We will be contacting you directly to see how we can resolve these issues.

Craig D.

3 years ago

way too many kids, most of which just sit on the machines looking at their phones when there's not enough machines to begin with. Overall, it's a very small gym. Worth maybe $45/month, but certainly not $90! Wish there were price differences for what you use, as I do not care about the pool or any classes. Hoping a 24 hour or something else opens up soon. The location (close to my house) is the only reason I've stayed.

Business response:

Hi Craig, Thank you for your feedback! We are sorry to hear of your negative experience. We will be contacting you directly to see how we can resolve these issues.

Sierra D.

4 years ago

I go here because it's the closest gym to my house, but would not recommend. Wayyy too many people. Every weight machine was being used today and on multiple occasions so I just left. The cardio room always has availability though. I do spin classes regularly but there aren't any available in the evening fri, sat, or sun so half of the week really. Also the sanitizing wipes are empty a lot of times. I don't mean to leave a mean review but I just think it's very expensive for what it is.

Business response:

Hi Sierra- Thank you for taking the time to review us! We appreciate your feedback. We will be checking in on creating spin classes on the weekends, and making sure our sanitizing wipes are refilled frequently. I would also love to provide you with a free session with a Personal Trainer that can show you how to perform similar exercises with free weights for when machines are full. . A member from our Spare Time staff will be reaching out to you shortly. Have a great day!

Gary P.

4 years ago

Staff is rude. Its overpriced for what you get. Pool is often closed. Not really sure how they justify the price. I for family membership so kids could go swimming but pool is never open.

Robert S.

4 years ago

The club punishes the majority for the few that leave the pool too late. With that, pool hours close 30 minutes early. Plus, the hours are way too short on the weekends. But they blame COVID and lack of resources which is BS. The reason I am pissed is because they enforced this new rule without any prior notification. I was turned away tonight, June 30, 2021.