Eldorado Resort Casino

3.9

Hotels
Reno, NV

About this business

Hospitality Hotels

Location details

345 N Virginia St, Reno, NV, 89501, United States

Get directions

Weekday	Schedule	Status
Mon	12:00 p.m. to 12:00 p.m.
Tue	12:00 p.m. to 12:00 p.m.
Wed	12:00 p.m. to 12:00 p.m.
Thu	12:00 p.m. to 12:00 p.m.
Fri	12:00 p.m. to 12:00 p.m.
Sat	12:00 p.m. to 12:00 p.m.
Sun	12:00 p.m. to 12:00 p.m.

3.924,297 reviews

Select a rating

Maldonado

3 years ago

Exceptional

Business response:

Thank you for your spectacular review. We are thrilled you enjoyed all that Eldorado Resort Casino has to offer and hope to welcome you for another great visit very soon.

Damian

3 years ago

Other than the room mishap. It was a nice place, we had a good time, and we would stay again. I booked a “Deluxe room” (with a king size bed) for me and my wife, payed the deposit and all. When I went and checked it, we got to the room and it was a double queen. So I went back thinking there was a mistake, and I was told they over book 10 rooms a night, just to anticipate cancelations, but if there’s not any, they just put you in whatever room is left over. So don’t expect to get the room you actually booked. Very nice hotel... read more

Business response:

Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel manager on duty for assistance while you were our guest. The comfort and enjoyment of our guests is our top priority and he or she will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept ... read more

Jeff

3 years ago

Very Good

Business response:

Thank you for taking the time to share your experience with us. We hope to welcome you back soon for another great time at Eldorado Resort Casino!

3 years ago

Exceptional

Business response:

Thanks for your review. We appreciate you!

Veronica

3 years ago

Maintance service, need to check before renting rooms, to make sure they are in good conditions. Room did not look luxurious, the fan was not working in the bathroom. Told the Manager lady and all she said you stay 2 night you could have said something. I was tired wanted to rest didn't realize until the next day and didn't want to move rooms after unpacking. She didn't even offer atleast a compensantion for the inconvenience, not satisfied by the way my concern was handled. Spacious

Business response:

Thank you for sharing your feedback. We sincerely hope you'll return to give us another opportunity to better serve you and earn your 5-star rating in the near future. Eldorado Resort Casino

Stephen

3 years ago

Wonderful

Business response:

We can't thank you enough for the great review, Stephen!

Ellen

3 years ago

Wonderful

Business response:

Thank you for taking the time to share your experience with us, Ellen!

Sergio

3 years ago

Is good but need to improve. Housekeeping knocking at the door to clean the room at 8:00 am while sleeping. Not that many places to eat

Business response:

Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.

Michael

3 years ago

Nice old Casino for downtown access. Always painful to pay the “resort fee”. My room AC unit was marginal at best. Great location. an easy walk to restaurants outside the casino (some very good ones on Yelp). Good restaurant options in the casino as well. cool that you can walk among 3 casinos depending on weather.

Business response:

Thank you for taking the time to share your experience with us, Michael! We can't wait to welcome you back for another great time at Eldorado Resort Casino soon.