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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I will live. My linens were dirty. So the bed was gross had hair and dirt on it. Then i took a shower the towels were dirty. And so was the rug for outside the shower. ALL THE LINENS WERE DIRTY. The show
Business response:
We’re truly sorry, Megan, that the linens, towels, and shower rug fell short during your stay. Finding hair or debris on the bedding, plus untidy towels and a rug, isn’t the quality we strive for. We completely understand how upsetting and uncomfortable this was for you, and we sincerely apologize for that experience. We’re taking this feedback seriously and will consult with our housekeeping team immediately to ensure everything is pristine moving forward. Thank you for sharing this, Megan; we’re genuinely disappointed your... read more
Awful! 1. Unfriendly staff especially Alana!!! 2. Poor WiFi connection. 3. Poor AC/ventilation in our room. 4. Small and outdated bathroom. 4. Will definitely not return. Nothing! Will definitely not return!
Business response:
We sincerely apologize for the inconvenience you experienced during your stay, Jasmine. We are truly sorry to hear about the unfriendly behavior you encountered from our staff, including the specific experience you had with Alana. This is not the level of service we expect from our team, and we take this matter very seriously. We also regret that the WiFi connection did not meet your expectations and that the AC and ventilation in your room were not up to the standard you deserved. Additionally, we are sorry to hear that you... read more
Gross We were given a smoking room with our children. It was on a floor with construction and smelled terrible. We went back and complained and our only option was paying $60 for a room upgrade. I didn’t think you could be in a smoking room with children. So gross Nothing
Business response:
We sincerely regret to learn about your experience, Amber. We are truly sorry that you and your children were placed in a smoking room, as this should never have happened, especially with young children present. The unpleasant smell from the construction on that floor only made the situation worse, and we completely understand your frustration and discomfort. Additionally, we apologize that when you came to us with your valid concern, the only resolution offered to you was paying an additional $60 for a room upgrade, which w... read more
Disappointing
It was okay It was at a good area. Suite room was nice
Business response:
Thank you for sharing your experience, Melissa. We're glad the location and suite room met your expectations. We hope to make your next stay even better.
El Dora-don’t stay here unless you just want a place to gamble. Hot water was limited one of the days so had to take a warm shower. Ventilation in the bathroom didn’t seem to work so smoke from the casino seeped in constantly and I had to keep the bathroom door shut to keep it contained the best I could. Very strict about check in policy and had to wait until exact time to get room. Were charged a high “resort” fee for who knows what amenities. The bed and hotel room were clean and comfortable.
Fair Cleaning service came in without knocking at 9:00 in the morning two times
Business response:
We are truly sorry to hear about your experience, Bobby. Entering your room without knocking is completely unacceptable, and we sincerely apologize for the inconvenience and disruption this caused you, especially having it happen twice in the same morning. This is not the standard we hold our housekeeping staff to, and we understand how frustrating and uncomfortable this must have been for you. We appreciate you bringing this matter to our attention, as it helps us address the issue directly with our cleaning staff to ensure... read more
Won’t go back Food terrible - staff rude Busy area to all things
Business response:
We regret to learn about your experience with our food and staff, Kelly. We are truly sorry to hear that the food did not meet your expectations and that you found our staff to be rude during your visit. This is certainly not the kind of experience we want any of our guests to have, and we understand how disappointing this must have been for you. We also acknowledge your feedback regarding the busy area. We appreciate you taking the time to share your thoughts with us, Kelly, as your feedback is important to us in understand... read more
OK for a night Coffee maker didn't work, chips on the floor questioning the cleaning, pillows were soft There were people around unlike the other casinos
Business response:
Thank you for taking the time to share your feedback with us. Your feedback is truly important to us, and we appreciate you letting us know about your experience. We are sorry to hear about the coffee maker not working during your stay, as we understand how much of a difference that can make, especially in the morning. We also sincerely apologize for the cleanliness concerns you encountered, particularly the chips on the floor, as that is certainly not the standard we aim to maintain in our rooms. We also take note of your c... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,146 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.