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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing A lot of noise next my room Someone was to working on the wall scraping
Business response:
We are sorry to hear about the noise disruption from wall work. We understand how disappointing this experience must have been for you, especially when you were expecting a peaceful stay in your room. The wall scraping work that was taking place near your room clearly affected your comfort, and we sincerely apologize for this inconvenience. We recognize that such noise disruptions can significantly impact your overall experience with us.
Poor
Disappointing We didn't care for the dress code through out the casino due to the very little clothes needed to be in compliance. The room was comfortable.
Business response:
Shelly, we appreciate your understanding regarding our dress code policy. We are pleased to hear that you found your room comfortable. We hope to see you again soon.
Scam They charged my card double what they said and are impossible to reach to correct it.
Business response:
We apologize for falling short. We understand your billing concern and want to help resolve this immediately. Please contact us for assistance.
My not so great stay at the Eldorado in Reno We checked into our room and proceeded to get something to eat. After dinner we went to the Midway to play games. My daughter went to take a shower and there was no hot water. At that time I was late. So the only option we were given was to pack up all of our stuff and go down stairs to the front desk and change for another room.in the middle of the night. Super inconvenient! I feel that they should have known that there was no hot water in that room. It didn't seem to surprise th... read more
Business response:
Your feedback is important to us. We apologize for falling short during your stay at Eldorado Resort Casino. We understand how frustrating it must have been to discover there was no hot water in your room, especially after you had already settled in for the evening. We recognize that having to pack up all of your belongings and move to another room late at night was extremely inconvenient for you and your family. We acknowledge that this situation could have been handled better by our staff, and we take your concerns serious... read more
Only because we had too No hot water The location
Business response:
We sincerely apologize that you experienced issues with the hot water during your stay, as we know how important this basic amenity is for our guests' comfort. Your feedback about this inconvenience is valuable to us, and we take such matters seriously. We want to ensure that every aspect of your stay meets your expectations, and we clearly fell short in this regard. Thank you for taking the time to bring this to our attention so we can work on resolving these issues.
Very Poor
Disappointing
Fair The room was a joke. I had a luxury room, and it wasn't luxury at all. It was one of the smallest rooms I ever stayed in. Locationt
Business response:
We are disappointed to hear about your room experience. Your concerns about the luxury room size are important to us.
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,146 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.