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Eldorado Resort Casino
- Hotels
- Reno, NV
About this business
Location details
345 N Virginia St, Reno, NV, 89501, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Poor Wondering around the casino with my heavy duffle bag for an hour teyna figure out/find the elevator to the rooms. Sodas from the machine cost $4 but I was charged $5 each for two. Everything was expensive & staff very unhelpful. Being in the last room down the hall & 7 stories up
Business response:
We're disappointed to hear about your experience at Eldorado Resort Casino. We sincerely apologize for the confusion you encountered while trying to locate the elevator to the rooms with your heavy duffle bag, and we understand how frustrating that must have been after wandering around the casino for an hour. Regarding the vending machine charges, we apologize for the discrepancy between the displayed price of $4 and the $5 charge you experienced for each soda - this should not have happened. We also regret that our staff wa... read more
Disappointing The construction noise, pounding on walls. I was offered an upgrade for $160+ a night. Did not sleep well. I learned. For $200 a night You should get some sleep.
Business response:
Sorry for any inconvenience, Gary. Construction noise disrupting sleep is unacceptable. Please contact us for assistance.
I would not choose to stay at this hotel again. Our room smelled musty and like smoke and we were supposedly on a non smoking floor. Not a whole lot. The room was expensive and smelled.
Business response:
We apologize for the musty, smoky room on your non-smoking floor, Karen. Please contact us for assistance with your concerns.
Unpleasant, won’t return. Only 2 pillows on each bed. Not the property’s fault but there was a rowdy party late into the night in the room next to ours and in the hallway. Many people, loud music, slamming doors, disregard for other guests especially because it was close to midnight.
Business response:
We take your feedback seriously about the noise and pillow concerns. Please contact us to share more details with our team.
Bad
Disappointing
Front desk lady was extremely rude to me. Very bad stay I paid for 2 rooms and it cost me over $1800. One of the rooms reeked of marijauna and it only had one bed. I reserved a room with 2 beds. The other room was on the 4th floor. They forgot to tell me that there was only certain elevator to get to that floor! I was stuck in the stairwell because all the doors were locked. I am still traumatized from that horrible experience.
Business response:
We apologize for falling short of your expectations. Your experience with our front desk staff, room issues, and elevator access concerns us deeply. Please contact us for assistance.
Never again! The location was dirty in the bathrooms, elevado, etc. The elevators in the lobby were constantly down and you had to wait up to 25 min for an elevator. They had 3 elevators in the parking garage and only 1 worked causing significant wait times and it was filthy. They do not honor your reservation if you book through a 3rd party. We booked a premium ,2 queen room, non smoking and we were offered a king in a supposed non smoking floor. When we contacted the front desk we were advised marajuana was legal and nothi... read more
Business response:
We value your input, Becky. Sorry about the elevator issues, cleanliness concerns, and reservation problems. Please contact us for assistance.
Poor Resort fees every night, smoking, no pool, broken thermostat, water turned off one day broken pipe, couldn’t flush the toilet,no microwave in room, no regular coffee in room, they asked if we wanted house keeping we said no came 2 times and we had things out I would have put away in safe if I knew they where coming. Got charged 230$ extra for fees, but I went to front desk and after 20 mins she found there mistake and fixed it. Nobody told us 3 casinos were together if you wanted to walk for one hotel to next we could e... read more
Business response:
We take your feedback seriously and apologize for the multiple issues during your stay. We understand how frustrating it must have been to experience problems with the thermostat, water service disruption due to the broken pipe, and the toilet flushing issues. We also sincerely apologize for the confusion regarding the resort fees and the additional charges, though we're glad our front desk staff was able to resolve the billing error after reviewing your account. We regret that you experienced difficulties with our elevato... read more
Frequently asked questions about Eldorado Resort Casino
How is Eldorado Resort Casino rated?
Eldorado Resort Casino has a 4.1 star rating with 24,146 reviews.
When is Eldorado Resort Casino open?
Eldorado Resort Casino is closed now. It will open at 12:00 p.m.